Ramp Resource Management Training Version 1 0 Teamwork

Ramp Resource Management Training Version 1. 0 Teamwork Nationaal Lucht. Ruimtevaartlaboratorium – National Aerospace Laboratory NLR Developed for ECAST by en NLR/NLR-ATSI

Topics l Safety regulations l Teamwork l l l Team dynamics Leadership Communication Team situational awareness Cultural, ethnic and educational differences l Threat and error management l Human performance l l l Stress Fatigue Alcohol, medicines and drugs Developed for ECAST by NLR/NLR-ATSI 2

Teamwork - leadership Developed for ECAST by NLR/NLR-ATSI 3

Teamwork – team dynamics `There was a team with four team members: Everybody, Somebody, Anybody and Nobody. There was an important job to so and Everybody was asked to do it. Everybody was sure Somebody would do it. Anybody could have done it, but Nobody did. Everybody was angry about this, because it was Somebody’s job. Everybody thought Anybody could do it, but Nobody realised that Everybody wouldn’t. In the end, Everybody blamed Somebody when Nobody did what Anybody could have done. ’ Developed for ECAST by NLR/NLR-ATSI 4

Teamwork – team dynamics The Effective Group l Trust (Acceptation) (First time) meeting Invisible l Openness (Speaking out ) Team building -------------------------------l Realisation (Target integration ) l Interdependence (Process control ) Developed for ECAST by NLR/NLR-ATSI Briefing & evaluation Visible Team performance 5

Teamwork - team dynamics To tolerate = To stimulate Developed for ECAST by NLR/NLR-ATSI 6

Teamwork - leadership l What is good leadership? l What is good followership? Developed for ECAST by NLR/NLR-ATSI 7

Teamwork - Communication Developed for ECAST by NLR/NLR-ATSI 8

Teamwork - Communication SENDER FILTER FEEDBACK Message Noise FILTER Receiver Developed for ECAST by NLR/NLR-ATSI 9

Teamwork - communication Developed for ECAST by NLR/NLR-ATSI 10

Teamwork - communication Developed for ECAST by NLR/NLR-ATSI 11

Teamwork - communication Don, turn it off – or – Don’t turn it off? Developed for ECAST by NLR/NLR-ATSI

Teamwork - communication Most important conditions l l Listen! Clarity Not open for interpretation Short AND. . Developed for ECAST by NLR/NLR-ATSI 13

Teamwork - communication Don’t assume, check! Developed for ECAST by NLR/NLR-ATSI 14

Exercise Lost on the moon! Developed for ECAST by NLR/NLR-ATSI

Teamwork – Team situational awareness Developed for ECAST by NLR/NLR-ATSI 16

Teamwork - Cultural differences Developed for ECAST by NLR/NLR-ATSI 17

Teamwork - Behaviour is a choice Developed for ECAST by NLR/NLR-ATSI 18

Teamwork - Behaviour What you give is what you get! Boomerang video Developed for ECAST by NLR/NLR-ATSI 19