Raj NET Basic Troubleshoot Training Program for Cluster

Raj. NET Basic Troubleshoot Training Program for Cluster

Raj. Net Overview: • RAJNET is a platform to provide network connectivity through multimode (i. e. VSAT and MPLS) throughout Rajasthan state, up to Gram Panchayat (GPs) in 9894 Atal Seva Kendras. For detail information please refer Raj. NET portal: https: //rajnet. hcl. com/Raj. NET/ • Raj. Net installed/to be installed in 9894 GP/Atal Seva Kendra. Details: • 7200 on VSAT (Very Small Aperture Terminals) • 2000 on MPLS (Multi Protocol Label Switching) • 723 sites Feasibility is being conducted • Activation Status as on 10/05/16 (as per excel-sheet provided by Do. ITC): • 7143 on VSAT • 1845 on MPLS

List of Equipments at Raj. NET Site VSAT sites VSAT Antenna with Out Door Unit (ODU) (4 W) to 1 be installed on rooftop Monkey Deterrent (Wherever Applicable to be 2 installed on antenna) 3 VSAT MODEM (IDU) (1 Mbps) in network Rack 4 8 port L 2 switch CISCO SG 300 -10 in network Rack MPLS sites 1 MPLS Pole and Antenna 2 3 Cisco ROUTER 800 M series 8 port L 2 switch CISCO SG 300 -10 in network Rack 5 4 U Wall Mount Network Rack 6 LAN Cabling of 7 (I/O) points 4 4 U Wall Mount Network Rack 5 LAN Cabling of 7 (I/O) points 7 One Patch Cord – 7 ft. 6 One Patch Cord – 7 ft. 8 1 -KVA UPS 7 1 -KVA UPS 9 Earthing-Pit 8 Earthing- Pit 10 One Power point for network Rack and UPS 9 One Power point for network Rack and UPS

Raj. Net Technical Overview

VSAT: Antenna Unit How it Looks…

VSAT: IDU (Indoor Unit) • How it Looks…

VSAT Ideal Alignment State

VSAT Connectivity: how it is connected • Angle of Antenna should be 45° at Boom ROD & 55° at Back side of Reflector towards southwest Direction with 220° to 230°. • Antenna ODU is connected to IDU placed in the rack through RF cable • IDU output is connected to switch (on port no. 8), using LAN /patch cord cable. Points to be checked and rectified for VSAT Antenna • VSAT Antenna Installed and supported using proper cement blocks

MPLS: Antenna How it looks …

MPLS: Router and Switch How it Looks…

Vodafone POWER OVER ETHERNET(POE) UBR cable POE port POE White Light POE LAN Port 11 Ø POE Adapter Connect to power electricity Board In RAJNET Rack. Ø POE White Light on. Ø POE Port Connect To UBR Cable. Ø POE LAN port Connect to Router GIG 4 port.

Router 800 M Series SYS-LIGHT 0 LIGHT GIG 4 – LIGHT GIG 4 PORT Ø First Connect to power electricity Board In RAJNET Rack. Ø check the Power of Router Device - SYS Light , 0 Light and GIG 4 Light. Ø After LAN connectivity POE LAN Cable Connect to router GIG 4 port. Ø LAN 0 port connect to Switch 8 port. Ø Console Cable connect to router Console Port Are Configure to Router. LAN 0 PORT CONSOLE CABLE POWER CABLE

How to Troubleshoot MPLS Issue: - • First check the Power status of all equipment's like: (UPS, POE, Router & Switch). • If power is ok then check local connectivity at customer end. For example: - ODU to POE cable is connected in POE device at POE port or not, and POE device LAN PORT connected to ROUTER GIG 4 port.

• If connectivity is ok, then we need to tell to Local Person for SLT • Remove cable from ROUTER GIG 4 and direct connect to laptop or Computer. • Ask to LP that go on network sign what LP seen, if LP seen yellow sign, then go to local area connection and change IP address and subnet mask, and default gateway also. • For IP address- use CPE IP like (10. 110. 23. 109) and Use Subnemask 255. 252 and for Gateway IP use PE IP(10. 110. 23. 110), no need to DNS Server press ok. PE IP (10. 110. 23. 110)= CPE IP+1 (10. 110. 23. 109+1) • then go to CMD( Ctrl+R type cmd and press ok), and type a command like • ping 10. 110. 23. 110.

How to Troubleshoot MPLS Issue: • check what result we found like: -

• If we like this then issue is on Vodafone end. • If we found RTO(Request timed out), then we need to check Vodafone UBR at Customer end. • Again go on Local area connection and change the ip address and subnet mask as default. • For example: IP address = 192. 168. 1. 30 • And subnet mask = 255. 0 • No need to Gateway ip and DNS server.

Vodafone UBR Testing Step • Go on CMD and ping 192. 168. 1. 20 • If IP is pinging then Vodafone UBR is RESET and IP is not pinging then UBR is ok. • If we found like above this then Vodafone connectivity is ok, check the ROUTER.

MPLS Connectivity: how it is connected • MPLS Antenna is connected to Router placed in rack through patch cord. • Further the Switch (on port no. 8), is connected to the router usingle patch cord cable. Points to be checked and rectified for MPLS Antenna • MPLS antenna to be supported using proper GBT/rooftop Tower. • Laying of Cables starting from Antenna to Network rack should be in a properly fixed conduits.

Network Rack Installation How it looks…

UPS Installation How it looks…

Points to be checked for UPS Installation • The capacity of installed UPS should be of one KVA • Battery should be properly placed for the UPS in a stand. • UPS should be functional and working condition. • Battery connection to UPS • UPS Fuse status • Power availability

Configuration of IP Addresses • You can configure 6 PC/Laptop devices in 1 ASK on Raj. NET Network. • Connect your PC with patch cord to I/O Port. • IP Address details of Atal Seva Kendra (ASK) as per excel-sheet in pen-drive provided by Do. ITC or on https: //rajnet. hcl. com/Raj. NET/Projects. aspx • How to configure Raj. Net IP Address on a desktop PC/Laptop: • Gateway IP Address is written on every IDU/Router. • Confirm IP address written on IDU against the gateway IP provided in excel-sheet: • In case of conflict contact on Raj. Net Helpdesk/Nodal Officer(s) for help. • Enter following entries in properties of Ethernet card • IP Address: Gateway IP+2 (e. g. Gateway IP: 172. 28. 100. 179 then IP Address of first PC will be 172. 28. 100. 181) • Subnet Mask: 255. 240 • Gateway: the IP Address of IDU • Primary DNS: 172. 20. 1. 15 • Secondary DNS: 172. 20. 1. 5

IP Address details on Raj. Net Portal https: //rajnet. hcl. com/Raj. NET/Projects. aspx

Troubleshoot Part – 1 – IP Address Steps - 1 • Here are following steps to change IP Address in Desktop. • • Right click on “ Network Icon (TV button) on right corner of tool bar” Then click on “Open Network and Sharing Center” Then Right click on “Ethernet button” Then go to Properties and click on “Internet Protocol Version 4 (TCP/IPv 4)” to edit IP Settings:

Troubleshoot Part – 1 – IP Address Steps - 2 After Configuring the network settings on PC/Laptop Check Light on Ethernet card is On or not. In case Light is not On then your Network is not configured and call Help Desk for support

How to Check Your IP Address • Here are few steps to check and verify IP address from command line interface : • • • Click on “Windows Key and R Button” type “cmd” and press “Enter” Command Prompt Opens Type ipconfig /all on command prompt to check IP address If result show similar as snapshots given in next slides, then Connectivity is proper, Otherwise we need to register a complain(Ticket) for resolution.

IP Address Detail Snapshot

Check Connectivity through Ping command • Open Command prompt • • Click on “Windows Key and R Button” to open run window. type “cmd” and press “Enter” Command Prompt opens Type ping 172. 20. 1. 15 –t on command prompt • If result show similar as snapshots given in next slides, then Connectivity is proper, Otherwise we need to register a complain(Ticket) for resolution. • Note: fill your report format for test of ping command write value of time parameter as shown in snapshot in next slide.

Ping Command Snapshot Successful ping Unsuccessful ping

Checking Websites Performance: • Open e. Mitra/ Bhamashah website into Internet Explorer • Open browser on desktop i. e. Internet Explorer/Chrome/Firefox • Access e-Mitra website • Fill your report format accordingly for e-Mitra website • Access Bhamashah seeding website • Fill your report format accordingly for Bhamashah seeding website.

Government essential web portals/sites (Global policy) SNo Website name URL Details 1 Bhamashah e 19 State portal rajasthan. gov. in 2 3 4 Bhamashah seeding E-mitra Google bhamashah. rajasthan. gov. in 164. 100. 222. 168: 8080/bhamashahseed ing/login emitra. gov. in google. com 20 21 22 Family welfare dept EGRAS DOP www. rajswasthya. nic. in egras. raj. nic. in dop. rajasthan. gov. in 5 6 7 Gmail Apnacsc Rajssp gmail. com apna. csc. gov. in rajssp. raj. nic. in 23 24 25 Finance department Rajshiksha Raj. Tax finance. rajasthan. gov. in rajshiksha. gov. in rajtax. gov. in 8 Rajpms rajpms. nic. in 26 RMGB BC Portal 9 10 nrega apnakhata nrega. nic. in apnakhata. raj. nic. in 27 28 11 pehchan. raj. nic. in 29 http: //180. 179. 114. 70: 1106/admin/Ad RMGB BC Admin Portal min. jsp Rajasthan University www. uniraj. ac. in https: //www. pnbindia. in/En/ui/Home. PNB aspx 12 rpsc. rajasthan. gov. in 30 BOB 13 food. raj. nic. in 31 SBBJ http: //www. bankofbaroda. co. in/ https: //www. sbbjbank. com/index. E. ht m 14 ssdg www. ssdg. rajasthan. gov. in 32 SBI https: //www. sbi. co. in/ 15 ldms. rajasthan. gov. in 33 RMGB http: //www. rmgb. in/ 16 Passport passportindia. gov. in 34 UCO https: //www. ucoebanking. com/ 17 mandi online 164. 100. 222. 56/amb/1 35 ICICI http: //www. icicibank. com/

Internet Access Limitations • Any site on Internet may not respond properly. • We have to ensure that performance of 2 websites i. e. e-Mitra and Bhamashah Seeding should be upto the mark. Note: • As per policy decision, Social Media sites i. e. Facebook, You. Tube, Instagram, Twitter etc. will not open on Raj. Network. Also video downloads and streaming will not be possible on Raj. Network.

Raj. Net Helpdesk • For any technical assistance, please call on toll free number 1800 -180 -6127 and then press “ 3” to land call directly to Raj. Net helpdesk team. • Contact Details: • NOC Helpdesk IP Phone no- 22251/22252 • MPLS Team IP Phone no- 22247/22249 • VSAT Team IP Phone no- 22240/22242/22243 • MPLS/VSAT Team Phone no- 9587060444 (Dharmraj) / 7230017330 (Charanjeet) • Operation Team Phone no- 8875027216 (Bhupender) /8005594206 (Mayank)

Q&A Session