QUESTIONS AND THEIR USES OPEN AND CLOSED QUESTION
- Slides: 14
QUESTIONS AND THEIR USES
OPEN AND CLOSED QUESTION
OPEN QUESTIONS • Highly Open Question • Moderately Open Questions
ADVANTAGES AND DISADVANTAGES Advantages Mendorong responden untuk berbicara Menentukan sifat dan jumlah informasi yang diberikan Informasi sukarela yang mungkin tidak terpikirkan oleh si pewawancara untuk memintanya Disadvantages Jawaban tunggal dapat mengonsumsi sebagian besar waktu wawancara Jawaban panjang dan bertele-tele sulit untuk direkam dan diproses
CLOSED QUESTIONS • Moderately Closed Questions • Highly Closed Questions • Bipolar Questions
ADVANTAGES AND DISADVANTAGES Advantages Disadvantages Pewawancara bisa mengontrol panjangnya jawaban dan memandu responden untuk informasi yang lebih spesifik Informasi yang didapatkan sedikit Jawaban mudah dicatat, ditabulasi, dan dianalisis dari satu wawancara ke yang lain Tidak mengungkapkan adanya alasan Pertanyaan sempit, data berkurang
PRIMARY AND PROBING QUESTIONS
TYPES OF PROBING QUESTIONS • Silent Probes • Nudging Probes • Clearinghouse Probes • Informational Probes • Restatement Probes • Reflective Probes • Mirror Probes
SKILLFUL INTERVIEWING WITH PROBING QUESTIONS
NEUTRAL AND LEADING QUESTIONS
LOADED QUESTIONS
COMMON QUESTION PITFALLS • The Bipolar Trap • The Tell Me Everything • The Open-To-Closed-Switch • The Double-Barreled Inquisition • The Leading Push • The Guessing Game • The Yes (No) Response
• The Curious Probe • The Quiz Show • Complexity VS Simplicity • The Don’t Ask, Don’t Tell
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