Quality Pride and Motivation A Self Evaluation Perspective

Quality, Pride and Motivation A Self Evaluation Perspective Shelli J. Goodrich Lawrence Livermore National Laboratory LLNL-PRES-402653

Profiler Shelli Goodrich is a Systems and Network Technologist at Lawrence Livermore National Laboratory; Goodrich has a Bachelors of Arts Degree in Human Development and brings 10 years of public education experience to her current role as an IT professional Last year, Goodrich presented ‘You, Me and IT’, which focused on customer service at NLIT 2007 LLNL-PRES-402653

Goals Share methods that help evaluate the way an individual performs tasks Explore procedures on evaluating the formal prescribed way an organization wants a task preformed Emphasize what tools are necessary (e. g a software and hardware checklist) that a person uses to perform tasks Evaluate equipment needed to determine the efficiency in which an individual perform their tasks Analyze skill set levels Gain knowledge and acquire resources to produce quality outcomes Grasp the necessary implementation needed to evaluate quality of work, self pride, ownership and motivation LLNL-PRES-402653

Methods: How do I perform tasks? Preparation Communication Style Research capabilities Confidence LLNL-PRES-402653

Procedures: How does my organization want me to perform tasks? Service level agreements Cost analysis Customer satisfaction Response time LLNL-PRES-402653

Go Green! Reduce-Reuse-Recycle This perspective will explore recycled ideas and tools necessary to promote professional development, positive attitudes, passion and motivation in a challenging work environment LLNL-PRES-402653

Tech Tools: Software Institutional resources Knowledge of external resources Site licenses Diagnostic tools LLNL-PRES-402653

Tools: Hardware Test systems Loaner systems Parts inventory Diagnostic tools LLNL-PRES-402653

Equipment Analysis Formal process for equipment analysis Technicians ability to work efficiently LLNL-PRES-402653

Skill Level Knowledge of team skill level Knowledge of individual area of expertise Documentation of expertise Cross training LLNL-PRES-402653

Quality Outcomes Pride Attention Skill Satisfaction Intelligence Ownership Nurtured LLNL-PRES-402653

Self Evaluation: How am I doing? Self motivated Uncompromised Centered Effective Sensitive Systematic LLNL-PRES-402653

Summary Look ahead at your daily opportunities Decide you are responsible for making a difference Take ownership of each task Find passion in your work Look at evaluation as improvement Be proud of your professional investment Find success in each task LLNL-PRES-402653