Quality Objectives Objective Customer Satisfaction Performance of production

Quality Objectives Objective Customer Satisfaction Performance of production processes Performance of financial and procurement processes Continuous improvement Training and HR department Indicator Measurement frequency Responsible Ratings in international distributors surveys Semiannual Logistic office boss Monthly Director Customer complaints Monthly Director Ratings in national distributors surveys Semiannual Administrative coordinator Incorrect packaging of the product (master box) right label, gross weight of the master carton) Monthly Production department boss Percentage of bag sealing with leaky Monthly Production department boss Shrinkage percentaje Monthly Production department boss Percentaje of the production orders not finished on the stipulated time Monthly Production department boss Percentage of the rejected samples by the laboratory Monthly Production department boss Percentage of urgent purchase requisitions Monthly Accountancy Percentage of late payments to suppliers Monthly Accountancy Number of continuous improvement proyects Delays Annual Director Monthly HR department Average training hours per employee Annual with monthly cumulative HR department Downtime for corrective maintenance Monthly Maintenance manager Percentage of compliance with the maintenance program Monthly Maintenance manager Maintenance department Director