Quality Management at CERN Pierre Bonnal Engineering Department

Quality Management at CERN Pierre Bonnal Engineering Department

Quality at CERN Freedom of deficiencies Stakeholder satisfaction Effectiveness But, preservation of creativity

Quality at CERN Quality Management Quality Planning Assurance Quality Control

Standards to apply Tools to use (IT tools, templates, forms…) Quality Planning Processes to follow Roles to assign

CERN’s Tools to Enhance Quality

V&V (verification & validation) Traceability of performed tasks and deliverables Change requests, decisions and implementation Non conforming products and deliverables Quality Control

Quality at CERN a Body QAC • • • Needs Strategy Steering Validation Trends a Section EN-MEF-QOP • • Implementation Support Dissemination Verification

3. Towards a Lean PM/SE Approach to Quality in Projects

Creativity vs. Rigour Collaboration Delegation

Which PM/SE Approach to Adopt? computing organizational construction training / HR PROJECTS industrial plant new product events new service

Which PM/SE Approach to Adopt? The research leading to this framework has received funding from the European Commission under the FP 7 ITN project PURESAFE, grant agreement no. 264336.

= a lifecycle + key deliverables

= a booklet + a few guidelines

Enhancing the Document Handling Authoring Templates Generic documents Identifying Coding/numbering + Versioning Circulating Verification = check Validation = approval Archiving + Retrieving M = major m = minor b = built

Identification & Versioning Doct. ID Should not be problem Legal people approach: First release: DRAFT n 1234 One-digit/letter approach: 1234 – A 1234 – B 1234 – C DRAFT First revision: 1234/DRAFT 1234 – D 1234/DRAFT 2 1234 – E 1234/DRAFT n 1234 – F 1234/Rev. 1234 – G DRAFT CM M. m. b approach: 1234 v. 0. 1 1234 v. 0. 2 1234 v. 1. 0 DRAFT RELEASED 1234 v. 1. 1 1234 v. 1. 2 1234 v. 1. 3 1234 v. 2. 0 DRAFT RELEASED Next revisions: 1234/Rev. /DRAFT 1234 – H DRAFT v. 2. 1 1234/Rev. /DRAFT 2 1234 – J DRAFT RELEASED 1234/Rev. /DRAFT n 1234 – K DRAFT 1234 v. 2. 2 1234/Rev. 2 ··· n 1234 – L ··· Z, AA 1234 v. 2. 3 1234 v. 3. 0 1234 v. 0. 0. 1 DRAFT 1234 v. 0. 0. 2 DRAFT 1234 v. 0. 1 DRAFT 1234 v. 0. 2 DRAFT 1234 v. 1. 0 RELEASED DRAFT 1234 v. 1. 0. 1 DRAFT 1234 v. 1. 0. 2 DRAFT 1234 v. 1. 1 DRAFT 1234 v. 1. 2 DRAFT 1234 v. 1. 3 DRAFT 1234 v. 2. 0 DRAFT RELEASED

Enhancing the Document Handling

The “ 5 Roles” • Authors • Proofreader Checkers • Editor Approvers • Publisher Releaser • Librarian e-Librarian / Cataloguist auteur correcteur resp. de collection éditeur bibliothécaire “Prepared by” “Checked by” (~ “Verified by”) “Approved by” (~ “Validated by”) “Released by” (the Appro Leader) “Cataloged by”

Verification vs. Validation from Barry W. Boehm (1981) Verification : Are we building the product right? Validation : Are we building the right product?

4. Towards an Enhanced Approach to Procurement

Enhancing the Procurement Process A few years ago Now: e-Tendering Tomorrow: Requirements Engineering Req. IF STEP

Enhancing the Procurement Process High/good quality products/services Low/affordable cost products/services Competitive advantage Well organized They can choose their customers They prefer well organized customers Have adopted or adopting requirements engineering tools

5. Towards an Enhanced Approach to Safety Documentation

Montesquieu The spirit of the laws 18 th century Study Team then Project Team then Operations Team then Dismantling Team Safety Regulations & Prescription Safety Inspectors or Licensing Authority

Two Perspectives The facility shall not injure worker/people nor release effluents in the environment and to do so: it shall operate reliably Facility integrity, Nuclear safety, Sûreté Workers shall not be injured by the facility Occupational / health safety, Radiation protection, Sécurité

Facility Lifecycle Demonstration that: 1) the facility can be constructed safely 2) the facility can be operated safety 3) the facility can be dismantled safely 4) one knows what to do of waste Safety Report Provisional Safety Report Preliminary Safety Report

Three Families of Documents Safety-focused documents • (Preliminary/Provisional) Safety Report Safety-related documents • Engineering documents featuring safety provisions • Procedures and reports addressing safety provisions Other documents

6. Some Concluding Remarks

But before… • Enhancing the management of operations • Enhancing the management of maintenance • Enhancing the management of the configuration (incl. items, assets, ECRs, non conforming products…) • Enhancing scientific publication processes • Enhancing risk-based decision processes • Enhancing the use of ERP-PLM tools …

Some Concluding Remarks (1/3) High-end research results Research Funding Agencies Research results at affordable costs Value Satisfaction = ——— Price Lean Quality Management Framework

Some Concluding Remarks (2/3) Quality Management refers to many processes Implementing constraining quality processes shall not impair creativity A few addressed in a lean perspective (e. g. Lean Project Management, Lean Systems Engineering) Other not yet proposed in a lean perspective Challenge: creating these lean processes! (e. g. Lean Process Diagramming, Lean Requirements Engineering)

Some Concluding Remarks (3/3) Quality Management implies the use of many IT tools They shall grow coherently and be correctly interfaced The “plaster strategy” be avoided Regular reengineering of the processes

Thank you for your attention