Quality Improvement and Social Work Pauline Thompson Improvement

Quality Improvement and Social Work Pauline Thompson

Improvement work throughout HSC Bengoa Report "The purpose of the Institute should be to create the Donaldson Report [Re: Quality & Safety] conditions in which this "There is a big space improvement becomes for a creative, the norm, from the Quality 20: 20 "For NI positive and bottom of the to be recognised enhancing role. " organisation up and the internationally, but top of the organisation especially by the down. people of NI, as a leader for excellence in health and social care”. Delivering Together "I want to develop an Improvement Institute"

In the beginning……. . “There is currently a complex interweaving of responsibilities for patient/client safety amongst the central bodies responsible for HSC in NI. ” “Innovation and QI are subordinate to daily fire fighting and crisis management” “No overall QI initiative that combines a method for making change happen with clear goals and metrics that suit the process”

‘Health and social care will not realise its full potential unless change making becomes an intrinsic part of everyone’s job, every day, in all parts of the system’. Paul Betalden, Review of Quality Improvement

‘Quality Improvement’ refers to the systematic use of methods and tools to try to continuously improve quality of care and outcomes for patients”.

Quality Improvement

Our Journey – Influencing Change Bringing people together Agreeing our priorities Creating shared learning opportunities

Celebrating our success Reaching out – creating connections Scaling up

Creating Joy at Work

Learning resources

Pauline Thompson (IA) Social Work Improvement Lead South Eastern Trust Email to: Pauline. thompson@setrust. hscni. net