Quality and Environmental Management System QEMS Induction Training

Agenda • • Why we have a QEMS What is ISO 9001 about? What

Why we have a QEMS For us to do business it is essential that

What is ISO 9001 about? It’s an International Quality Management System Standard that: •

What is ISO 14001 about? It’s an International Environmental Management System Standard that: •

Our Certificates We hold ISO 9001 and ISO 14001 certificates that include the scope

Quality and Environmental Management System Policies A Copy of our Quality and Environmental Management

Management and Control • We use a 3 rd party certification body called DAS

Next Steps Your Line Manager will identify which procedures within the QEMS you need

Questions If required, further guidance should be sought from your Line Manager or the

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Agenda • • Why we have a QEMS What is ISO 9001 about? What is ISO 14001 about? Our QEMS Policy What our QEMS looks like Management and Control Questions

Why we have a QEMS For us to do business it is essential that Flomatik has a quality and environmental management system that meets the stringent requirements of ISO 9001 and ISO 14001 ISO 9001 Environmental Quality Management System Standard

What is ISO 9001 about? It’s an International Quality Management System Standard that: • • • Looks for repeatability of process and satisfaction of customer service Aims to improve customer experience and satisfaction Intended to cover any organisation Whatever the size, industry or culture

What is ISO 14001 about? It’s an International Environmental Management System Standard that: • • • Helps us to stay within England Wales environmental laws Ensures we know what impact our activities have on the environment Ensures we take active steps to reduce our impacts

Our Certificates We hold ISO 9001 and ISO 14001 certificates that include the scope of activities covered by our certification. Copies of certificates can be obtained from the QHSE Manager or website.

Quality and Environmental Management System Policies A Copy of our Quality and Environmental Management System Policy can be viewed on the intranet via our website.

Management and Control • We use a 3 rd party certification body called DAS who independently audit our QEMS against the requirements of ISO 9001 and ISO 14001. • We conduct internal audits of all procedures throughout the year to check for on-going compliance and raising business improvement reports when required. • The Management Team reviews the suitability and performance of the QEMS on a bi-annual basis.

Next Steps Your Line Manager will identify which procedures within the QEMS you need to be made aware of and will arrange for more detailed training.

Questions If required, further guidance should be sought from your Line Manager or the QHSE Manager