QMS 1 Management Responsibility 1 2 Management Tools

QMS 1: Management Responsibility 1. 2 Management Tools Homework: Process Map 1

Activity: Process Mapping Part I - Order the Steps What will you do? Purpose • To map the Path of Workflow. Homework § Arrange the phases of testing (‘phase’ cards) • To use this mapping tool to and the process steps (‘step’ cards), from increase the productivity and beginning to end, in the order that they efficiency of the laboratory. occur in the lab. What will you need? • Testing Phase Cards (PPT) • Process Step Cards (PPT) (XC 01 Process Map Homework) § Place Testing Phase Cards above the ‘step’ cards. § Place Process Step Cards in order, from left to right horizontally across the Slide § Convert file to PDF when completed and submit 48 hours before live session. 30 minutes

PRE-ANALYTICAL Step Place process step cards horizontally to represent the order they occur in the lab and the phase of testing ANALYTICAL POST-ANALYTICAL

Order placed Test results analyzed Documents and records maintained, filed & stored Test results communicated / reported Specimen collected Test results recorded Routine quality checks completed Specimen assigned according to test request/s Specimen type determined for collection Specimen analyzed Requisition completed & reviewed by laboratory staff Specimen logged Specimen accepted or rejected Patient presents to laboratory