Qlik Gold Client Support Cases and Software Downloads

Qlik Gold Client Support Cases and Software Downloads Wednesday, June 24, 2020 Erin Byrne Customer Support and Special Projects Specialist

Intro Erin Byrne Customer Support and Special Projects Specialist Background: • 18 years of SAP experience • First exposure to SAP was with SD module implementation, conversion, configuration, and support. • Eventually moved to Basis. • 12 Years with Hayes/Attunity/Qlik • Gold Client background • On the engineer team for customer implementations, training, and support for ECC, CRM, SRM, and TM. • Now my focus is on project work and customer deployment. • Divestiture (data carve out) projects. Including ECC, S/4, CRM, GTS, and PLM. 26 projects and 33 systems built. 2

Agenda • Introduction • Support site review • Documentation • Download site • Community • Questions • Next steps plus link cheat sheet 3

Support Site Review • Support site review • https: //attunitysupport. qlik. com • Reviewing cases for your organization • Creating a new case • Search knowledge base • Links for documentation and download site • Who should have access and how to request it? 4

Other Sites • Documentation: • https: //help. qlik. com • Gold Client overview • User guides for ERP, BW, SCM, and GDPR • By version 5

Other Sites • Download Site: • https: //demo. qlik. com/download • Registration and logging in • Who should register? • Finding the files for download • Helpful filters • Transports for new installs and upgrades • Release notes for version and patch • Other helpful documents • Use cases, best practices, process documents, security guide 6

Other Sites • Community: • https: //community. qlik. com • Questions & Discussions • Release news • Workshop recordings • Engineer spotlights • Opportunity for customer posts! • Documents & Videos • FAQs • Tips & Tricks • Feature highlights 7

Questions? 8

Next Steps • Gold Client Documentation • https: //help. qlik. com (no logon required) • • • ERP 8. 6 (ECC, S 4, HR, CRM, SRM, GTS, EWM, TM, MDG) • BW 3. 3. 5 • SCM 2. 2 • Data Protection 1. 0 (GDPR) Gold Client Support • • Qlik Gold Client https: //attunitysupport. qlik. com Gold Client Community • https: //community. qlik. com • Qlik Data Integration Forums • • Qlik Gold Client Download Site • https: //demo. qlik. com/download 9

Next Steps cont. • Other Helpful Sites • https: //support. qlik. com/articles/000086754 - New supportal overview • https: //support. qlik. com/articles/000043153 - Login issues and how to create a case • Links to the support site, documentation area, and download site are found in ZGOLD: • When in doubt, https: //www. qlik. com/us/ ! 10