Q 1 WHY DID YOU VISIT THIS PHARMACY

Q 1. WHY DID YOU VISIT THIS PHARMACY? TO COLLECT A PRESCRIPTION FOR: 35 30 25 20 15 10 5 0 YOURSELF SOMEONE ELSE BOTH OTHER

Q 2. IF YOU COLLECTED A PRESCRIPTION TODAY, WERE YOU ABLE TO COLLECT IT STRAIGHT AWAY, DID YOU HAVE TO WAIT IN THE PHARMACYOR DID YOU COME BACK LATER TO COLLECT IT? 40 35 30 25 20 NO. OF PEOPLE 15 10 5 0 STRAIGHT AWAY WAITED IN PHARMACY CAME BACK LATER

Q 3. HOW SATISFIED WERE YOU WITH THE TIME IT TOOK TO PROVIDE YOUR PRESCRIPTION AND/OR ANY OTHER NHS SERVICE YOU REQUIRED? 40 35 30 25 20 NO. OF PEOPLE 15 10 5 0 NOT AT ALL SATISFIED NOT VERY SATISFIED FAIRLY SATISFIED VERY SATIFIED

NG HA VI E HE R E U YO . . . W OT ED SE RV T OU NE ED AR EA LA Y K BE SP EA TO UL D T W AI ED IS AN OU ES Y NG TI AC Y M AR PH AI W NC RG CO TO OF PL IA AP RT EL LO W ES / VE HA D HE R W U YO E BL G AN IN M FO HE FT SO ES LIN CO IC M ED E TH EE AN CL EA R CL LA AI AV W HO A TH E LO N K NG RI OC ST FE IN OF G IN EW M SO HA V E TH Q 4. THINKING ABOUT ANY PREVIOUS VISITS AS WELL AS TODAYS HOW WOULD YOU RATE THE PHARMACY ON THE FOLLOWING FACTORS. 60 50 40 30 20 10 VERY POOR FAIRLY POOR 0 FAIRLY GOOD VERY GOOD DON’T KNOW

Q 5. AGAIN INCLUDING ANY PREVIOUS VISITS, HOW WOULD YOU RATE THE PHARMACIST AND THE STAFF WHO WORK THERE 60 50 40 VERY POOR 30 FAIRLY POOR FAIRLY GOOD VERY GOOD DON’T KNOW 20 10 0 BEING POLITE AND ANSWERING ANY TAKING TIME TO QUERIES YOU MAY LISTEN TO WHAT YOU HAVE WANT THE SERVICEYOU THE SERVICE YOU RECEIVED FROM THE PHARMACIST OTHER PHARMACY STAFF PROVIDING AN EFFICIENT SERVICE THE STAFF OVERALL

Q 6 THINKING ABOUT ALL THE TIMES YOU HAVE USED THIS PHARMACY, HOW WELL DO YOU THINK IT PROVIDES EACH OF THE FOLLOWING SERVICES 40 35 30 25 PROVIDING ADVICE ON A CURRENT HEALTH PROBLEM OR A LONGER TERM HEALTH CONDITION PROVIDING GENERAL ADVICE ON LEADING A MORE HEALTHY LIFESTYLE 20 DISPOSING OF MEDICINES YOU NO LONGER NEED PROVIDING ADVICE ON HEALTH SERVICES OR INFO AVAILABLE ELSEWHERE 15 10 5 0 NOT AT ALL WELL NOT VERY WELL FAIRLY WELL VERY WELL NEVER USED

Q 7 HAVE YOU EVER BEEN GIVEN ADVICE ABOUT ANY OF THE FOLLOWING BY THE PHARMACIST OR PHARMACY STAFF 50 45 40 35 30 YES 25 NO 20 15 10 5 0 STOP SMOKING HEALTHY EATING PHYSICAL EXERCISE

Q 8 WHICH OF THE FOLOWING BEST DESCRIBES HOW YOU USE THIS PHARMACY 11 3 THIS IS THE PHARMACY THAT YOU CHOOSE TO VISIT IF POSSIBLE 36 THIS IS ONE OF SEVERAL PHARMACIES THAT YOU USE WHEN YOU NEED TO THIS PHARMACY WAS JUST CONVENIENT FOR YOU TODAY

Q 9 FINALLY TAKING EVERYTHING INTO ACCOUNT- THE STAFF, THE SHOP AND THE SERVICE PROVIDED – HOW WOULD YOU RATE THE PHARMACY WHERE YOU RECEIVED THIS QUESTIONNAIRE 1 POOR 12 FAIR GOOD VERY GOOD EXCELLENT 37

Q 11. HOW OLD ARE YOU 4 1 3 3 2 16 -19 20 -24 25 -34 35 -44 45 -54 55 -64 65+ 36

Q 12 ARE YOU 21 29 MALE FEMALE

Q 13 WHICH OF THE FOLLOWING APPLY TO YOU 16 YOU HAVE, OR CARE FOR CHILDREN UNDER 16 YOU ARE A CARER FOR SOMEONE WITH A LONGSTANDING ILLNESS OR INFIRMITY 33 NEITHER 11