PublicPrivate Partnership Impact of eGovernment on the Economy
Public-Private Partnership & Impact of e-Government on the Economy Professor Dennis Anderson, Ph. D. e. Gulf Conference Muscat, Oman 21 -23 December 2009
About Me Professor of Business and Information Technology, Pace University, USA Fulbright Scholar High-level Adviser, United Nations Global Alliance for ICT & Development; advised UNFPA, UNDP, UNESCO, UNECA on Sustainability, PPP, e. Government, ICT Adviser, Various organizations including CIO, Computerworld, Microsoft, International Commission on Workforce Development Judge, World Summit Awards, CIO 100, Imagine Cup, Computerworld Honors, Emmy Awards for Advanced Technology 2
Agenda § § § Public-Private Partnership Economic Impact, ICT, Government Yesterday - The Role of ICT in Government (Stage 1) – Reality, Issues – Constituencies – Risks vs. Benefits (Economic Gain? ) – Strategy, Governance Today – The Role of ICT in Government, e-Government (Stage 2) – Reality (enabler), Issues – Constituencies – Risks (i. e. , transparency, Web 2. 0) vs. Benefits (Economic Gain? ) – Strategy, Governance Tomorrow – e-Government and Beyond (Stage 3) – Issues – Constituencies – Risks vs. Benefits (Economic Gain) – Strategy, Governance, Sustainability Summary 3
Public-Private Partnership (PPP) § Governments cannot do everything (Health, Education, Information Access, etc. ) § PPP is new to governmental organizations § Not a vendor relationship § Partnership and Corruption § Ecosystem to create win-win for all partners § Goal is not for pure profit gain; Should be about global community interest (education, health, etc. ) § ICT Role United Nations, IMF, world Bank Civil Societies, NGOs, Academia Global Partnership Private Sector Governments, AU, EU Serving Citizens 4
Public-Private Partnership (PPP) “Mr. Brin said it was natural for Google to want to expand its customer base to the federal government. “The U. S. government is probably the largest enterprise I know of, ” he said. And having cloud computing services deep inside the government would have an ancillary benefit for Google and others. Mr. Brin said policy makers and government officials who use cloud computing services would be less likely to push for policies that harm such services. “If you use something, you understand it better, ” he said. ” (NYT, Bits - Business, Innovation, Technology, Society, “Now, Even the Government Has an App Store, ” September 15, 2009) § Contraction vs. Expansion 5
ICT Government Economy? § Depends on what you are asking… § e-Government is NOT about infrastructure and/or resources (ERPs, Internet, mobile phones, etc. ); § It is really about the government and what it wants to be to its citizens. Government has to know what it can do what it cannot if PPP to be effective. If the government is not pro-economy, e-Government will not produce any economic output. E-Government could make the government less accessible. ". . . Government of the § 3 Stages of e-Government – Uni-directional – Bi-directional – Participatory multi-channel people, by the people, for the people, shall not perish from the Earth. " (A. Lincoln) § e-Government – – stimulating economy (i. e. , tourism) cutting cost (i. e. , e-paper, e-procurement, energy) Access (i. e. , WIFI) both 6
Yesterday – The Role of ICT in Government (Stage 1*) § Reality, Issues § – The Second Industrial Revolution (Steel Ships, Airplanes, Automobiles, Telephones) Two World Wars The Cold War, Beginning of Digital Age – Until mid 1990 (pre e-commerce and mostly non-Internet technologies), ICT was simply cumbersome (inefficient, expensive, rudimentary) Fractured ICT Management (i. e. , Private Sector Enterprise ICT Management), Disconnected business processes, No meaningful data to support decisions – Government ICT = massive data processing center and fractured, unidirectional, redundant, disconnected, inefficient systems, GIGA, No PPP Citizens Front-end Office Technologi es - Office Suits, Custommade Applications Back-end Office Technologies - Mainframe * United Nations Global E-Government Readiness Report 2005 mentions five stages, p. 16; The Report for Congress “A Primer on E-Government”, 2003 mentions four stages 7
Fractured Archaic Systems $G 8
Yesterday – The Role of ICT in Government § Constituencies Government (Bureaucrats) Agencies, Employees Business, Vendors (No PPP) Back-end Office Technologies - Mainframe NGOs Front-end Office Technologies - Office Suits, Custom-made Applications Citizens 9
Yesterday – The Role of ICT in Government § Cons – – – – – Cost, Expensive Training Maintenance, Upgrades Incompatibility Dangerous to share data Threat to control Head counts Big brother No tangible economic benefit § Pros – Centralized power, Monopoly – Government knows what’s good for you – Data holder – Some efficiency but marginal – Easy to maintain files 10
Yesterday – The Role of ICT in Government § Strategy, Governance – No real ICT governance – No national strategy in most of countries – Primary purpose - Automation of manual calculation of massive data – In the US, the Communications Act of 1934 was amended in 1996, The Telecommunications Act of 1996. 11
Today – The Role of ICT in Government, e-Government (Stage 2) § Reality, Issues – Y 2 K, Internet Bubble – Ordered or Organized ICT Management (i. e. , Private Sector Enterprise ICT Management) – ICT as “enabler”, ROI, BPM – Beginning of Saa. S, Web-based Applications, Web 2. 0. tools (i. e. , social networks, blogs, wikis) – Government ICT = massive data analysis and ordered, some bidirectional, redundant, disconnected, better systems Se tion App l ica Office Technologies - Web-based, Web 2. 0. , Saa. S, Cloud Applications rvic e s Bu Citizens sin § e-Government is not about ICT. es s S § It is about providing the government services in er cost-effective ways by integrating vic es ICT. Some PPP opportunities Front-end Back-end Office Technologies -Servers 12
12 Common Services for Citizens, Sweden* 1. Income taxes: declaration, notification of assessment 2. Job search services by labor offices 3. Social security benefits 4. Personal documents: passport and driver’s license 5. Car registration (new, used, imported cars) 6. Application for building permission 7. Declaration to the police (e. g. in case of theft) 8. Public libraries (availability of catalogues, search tools) 9. Certificates (birth and marriage): request and delivery 10. Enrolment in higher education/university 11. Announcement of moving (change of address) 12. Health related services (interactive advice on the availability of services in different hospitals; appointments for hospitals The annual report “The User Challenge - Benchmarking The Supply of Online Public Services” prepared for the European Commission, Directorate General for Information Society and Media, September 2007; Sweden ranked #1 in the United Nations e-Government Readiness, 2008 13
Orderly Systems G $+ 14
Enterprise ICT Management Frontend Office • CRM • Web Portal • Applications Backend Office • BI, ERP • Storage and Data Center • Telecommunication • Virtualization • KM • Etc. Leadership Governance Compliance Security Contingency Plan 15
Today – The Role of ICT in Government, e-Government § Constituencies Government (Bureaucrats) Agencies, Employees Business Models (G 2 C, G 2 B, G 2 G, G 2 E) Back-end Office Technologies - Servers Business, Vendors (Some PPP) Front-end Office Technologies - Web-enable Applications NGOs Citizens/Customers 16
Today – The Role of ICT in Government, e-Government § Cons § Pros – – – – Upfront cost Training Maintenance, Upgrades Dangerous to share data Threat to control or social order (Web 2. 0. tools, social networking) Head counts Security Privacy False sense of accountability e-Governance Reliability Accessibility Transparency Centralized management Enabler Economic gain, cost cutting, ROI – Efficiency, Business process alignment and optimization (NYC 311) – Environmental (San Francisco) – Easy to maintain systems NYC, San Francisco, Obama Administration 17
Today – The Role of ICT in Government, e-Government § Strategy, Governance – ICT governance is in place – Connecting local governments to federal government – National strategy in some countries – Primary purpose – Cost-effective delivery of services to the citizens but still systems are disconnected 18
Tomorrow – e-Government and Beyond (Stage 3) § Issues – Dealing with today’s issues – security (cyber warfare), privacy, control, trust – BI Based ICT Management – Fully integrated e-system for all government functions (taxation, procurements, social services, health benefits, etc. ); participatory system – Government ICT = massive intelligence processing center and fully integrated, connected, consolidated, multi-directional, efficient systems; Greater PPP opportunities Back-end Office Technologies Front-end Office Technologies - Cloud Applications Customers 19
Consolidated BI Systems $$ G 20
Tomorrow – e-Government and Beyond § Constituencies Citizens (Customers) Front-end Office Technologies - Cloud Applications Business, Vendors (Greater PPP) Government (Service Provider) Agencies, Employees NGOs Back-end Office Technologies - Mainframe 21
Tomorrow – e-Government and Beyond § Cons § Pros – – – Concentration of power Security Privacy Personal freedom Venerable systems Empowerment; Communication Transparency e-Democracy Accountability Efficiency On-demand access Economic gain 22
Tomorrow – e-Government and Beyond § Strategy, Governance – National strategy – PPP – Sustainability – Global e-Governance will emerge – Primary purpose – Better serving the citizens (customers) and increase the revenue (tax) 23
Summary & Recommendations S 3 – Comprehensive global strategy Accountability Accessibility Transparency PPP Innovative solutions Participatory e. Government Full economic benefit National Strategy, Prioritization of Services, Optimization, Partnership S 2 – Some strategy Accountability Accessibility Transparency PPP Bi-directional e. Government Some economic benefit Anti-corruption, Culture, Political Reform, Laws, Open Government Accountability S 1 – No No Accessibility comprehensiv Transparency economic PPP e strategy Uni-directional ebenefit Government 24
Contact Information Dennis Anderson, Ph. D. New York, NY USA dennis. Danderson@gmail. com http: //dennis-anderson/blogspot. com Source: 25
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