Public Awareness at Consumers Energy AGA Best Practices

Public Awareness at Consumers Energy AGA Best Practices Follow Up Conference Chicago, Illinois June 2013 Mike Romein Director of Gas Customer Deliverability michael. romein@cmsenergy. co m

Consumers Energy Overview • • • Number of Gas Customers § ~ 1. 7 million Transmission & Storage Main § ~ 2415 miles Distribution Main § ~ 26, 225 miles 2011 Annual Gas Deliveries § 337 bcf Number of Employees § ~ 7500 Number of Gas Employees § ~ 2350 Working together for safer communities. That’s our Promise to Michigan.

Why Consumers Energy Was Selected Criteria: § High Percentage of Stakeholder Audiences that Responded Appropriately to the Delivered Messages § Decreasing Damages § Emergency Responder Web Training Working together for safer communities. That’s our Promise to Michigan.

Consumers Energy’s Public Awareness Program Public Awareness Goals § Enhanced Public Safety § Building Trust & Relationships with the Public § Less Resistance to Pipeline Maintenance Activities § Preservation of Right-of-Way § Enhanced Emergency Response Coordination Working together for safer communities. That’s our Promise to Michigan.

Appropriate Response of Stakeholders Survey by A&K Research for Consumers Energy § October 2010 § Surveyed Residents, Public Officials, and Emergency Officials Residents/Affected Public § ~1600 who received survey § Question: From what you have read, heard, or your experience, which of the following might tell you a natural gas pipeline is leaking? • • 84% correctly identified “odor of rotten eggs” 10% responded “don’t know” Working together for safer communities. That’s our Promise to Michigan.

Appropriate Response of Stakeholders Emergency Officials § ~250 who received survey Aware of natural gas pipelines running through their community Know what to do if they receive a 911 call of a natural gas leak Know how to contact the gas company for a natural gas incident Had a response plan for responding to a natural gas incident Public Officials § ~250 who received survey Aware of natural gas pipelines running through their community Working together for safer communities. That’s our Promise to Michigan.

Reduction In Damages 2002 – 2012 Dig In Rate 2002 – 2012 Damages 4 223 1 7 251 199 1 284 3 292 3 318 7 4 145 134 6 9 5 3000 146 153 7 4. 5 8 4. 4 2 4000 364 5. 3 1 5. 5 4 6. 5 1 6. 8 1 6. 9 8 6. 9 4 7. 9 10 8. 9 (Damages per 1000 Tickets) 6 2000 4 1000 2 0 0 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 Working together for safer communities. That’s our Promise to Michigan.

Contributing Factors to Damage Reduction § Increased Focus on Damage Prevention § Damage Prevention Field Leaders § Michigan Damage Prevention Board Best Practices § State Economy – Reduction of Work § Implementation of Quality Program with Staking Contractor § Public Safety Outreach Team Working together for safer communities. That’s our Promise to Michigan.

Public Safety Outreach Team Priorities § Expanding & improving first responder outreach & training § Third-party contractor reduction of incidents & asset damages § Coordination role during emergency response Primary Targets § Reduce major public safety incidents § Reduce dig-in damage rate § Timeliness of gas staking order requests Working together for safer communities. That’s our Promise to Michigan.

Emergency Officials Public Safety Outreach Team Activities § Contact police and fire departments annually in person or by letter § Meeting all training requests § Proactive visits and offers for training / answering questions § Adoption of NIMS & ICS § Building relationships Working together for safer communities. That’s our Promise to Michigan.

Website Materials / Training § A great deal of information is available on-line Working together for safer communities. That’s our Promise to Michigan.

Topics for Roundtable Discussion Appropriate Response § Additional Survey Detail on responses § Work being done to ensure appropriate response Damage Reduction § Public Safety Outreach Team Details § Damage History/Events/Initiatives Emergency Official Training § New Program Being Implemented § Future Enhancements to Web Availability Working together for safer communities. That’s our Promise to Michigan.

Summary / Conclusion RP 1162 / Public Awareness § Always have had program in place § Solid Program but Room to Improve § Experiences dictate Action/Initiatives • • • Damages Public & Emergency Officials Residents/Affected Public Technology Improvements Internal Reorganizations Questions Working together for safer communities. That’s our Promise to Michigan.