PSYCHOLOGICAL SAFETY THE DRIVING FORCE BEHIND CAREER AND

Blue. EQ Assessment © 2017 Blue. EQ. All rights reserved. 2

Workshop Agenda © 2017 Blue. EQ. All rights reserved. 1 Business Essentials 2 The Training Solution 3 The #1 Success Factor 4 Psychological Safety & Core Logic 5 The Blue. EQ™ Model 6 Creating Sustainable Behavioral Change 7 The Market-Leading Blue. EQ™ Solution 3

BUSINESS ESSENTIALS © 2017 Blue. EQ. All rights reserved. 4

Management Evolution and EI Rabble Theory Frederick Winslow Taylor The Hawthorne Effect (Elton Mayo) Maslow’s Hierarchy of Needs Douglas Mc. Gregor (The Human Side of Enterprise) • Frederick Herzberg (Motivation-Hygiene Theory) • Peter Senge (Building Learning Organizations) • Emotional Intelligence • • • © 2017 Blue. EQ. All rights reserved. 5

People, Process & Planning Process Planning People © 2017 Blue. EQ. All rights reserved.

Funnel Diagram Work Volume External Environment Internal Environment Volume & Velocity Capability & Capacity

THE TRAINING SOLUTION © 2017 Blue. EQ. All rights reserved. 8

Training and Expected Results Efficiency The time required to complete tasks Effectiveness The results of effort (biggest bang for your buck) Productivity Quality Cost © 2017 Blue. EQ. All rights reserved. The amount of work accomplished The degree of excellence The expense per unit produced 9

Knowing vs. Doing Knowing © 2017 Blue. EQ. All rights reserved. Doing 10

Knowing vs. Doing Know Do Don’t Know Don’t Do Want to Know how to

THE #1 SUCCESS FACTOR © 2017 Blue. EQ. All rights reserved. 12

This is No Fad! 1 1990 Peter Salovey & John Mayer “Emotional Intelligence” © 2017 Blue. EQ. All rights reserved. 2 1995 Daniel Goleman Emotional Intelligence 3 1995 -2017 Explosion of Research & Training 4 2016 World Economic Forum Top 10 Skill for 2020 13

The Value of Emotional Intelligence Out of 181 competence models identified, 67% of the abilities deemed essential for EFFECTIVE JOB PERFORMANCE are Emotional Competencies!! Compared to IQ & Expertise EMOTIONAL COMPETENCE MATTERS TWICE AS MUCH ACROSS ALL JOBS AND ALL JOB CATEGORIES! Goleman: Working with Emotional Intelligence, 1998 © 2017 Blue. EQ. All rights reserved. 14

Why Emotional Intelligence? Emotional intelligence is the conduit of influence and collaboration © 2017

PSYCHOLOGICAL SAFETY & CORE LOGIC © 2017 Blue. EQ. All rights reserved. 17

The Great Discovery © 2017 Blue. EQ. All rights reserved. 18

Psychological Safety A shared belief that it’s safe to discuss ideas, experiment, take risks, give feedback, and learn from mistakes. Fact: Every person in every organization creates a psychological zone. What kind of zone do you create? 1. Very Unsafe © 2017 Blue. EQ. All rights reserved. 2. Unsafe 3. Neutral 4. Safe 5. Very Safe 19

The Red Zone Self. Preservation © 2017 Blue. EQ. All rights reserved. Risk. Management

The Costs of Low Psychological Safety • 48% intentionally decreased their work effort. • 47% intentionally decreased the time spent at work. • 38% intentionally decreased the quality of their work. • 80% lost work time worrying about the incident. • 63% lost work time avoiding the offender. • 66% said that their performance declined. • 78% said that their commitment to the organization declined. • 12% said that they left their job because of the uncivil treatment. • 25% admitted to taking their frustration out on customers. (Source: 12 - Year Harvard Study, 2013). © 2017 Blue. EQ. All rights reserved. 21

The Blue Zone Career-Best Contribution © 2017 Blue. EQ. All rights reserved. Discretionary Effort

EQ, PS, and Business Impact BUSINESS IMPACT BUSINESS IMPACT Safety Performance Employee Selection Leadership Effectiveness Market Share Customer Service BUSINESS IMPACT BUSINESS IMPACT Profit Growth Employee Retention Productivity Brand Building Sales Productivity © 2017 Blue. EQ. All rights reserved. 23

EQ, PS, and Business Impact SAFETY PERFORMANCE EMPLOYEE SELECTION LEADERSHIP EFFECTIVENESS MARKET SHARE BUSINESS IMPACT Researcher David Mc. Clelland showed that after supervisors in a manufacturing plan received training in emotional competencies such as h ow to listen better, lost-time accidents decreased by 50% The United States Air Force reduced first-year turnover due to mismatches and cut their poor-hire financial losses by approximately 92% by screening job candidates for emotional intelligence skills According to a study of 236 executives conducted by the Center for Creative Leadership, at least 55% of overall successful leadership is based on emotional intelligence factors. Sheraton Hotels increased market share by 24% as a result of an EQ initiative that involved short training sessions focused on enhancing EQ skills. The Carnegie Institute of Technology carried out research that showed 85% of customer service effectiveness was due to EQ skills, such as empathy, communication, and influence. They found that only 15% was due to technical ability. SALES PRODUCTIVITY PROFIT GROWTH EMPLOYEE RETENTION PRODUCTIVITY BUSINESS IMPACT In a study by Fortune magazine, 70% of employees who leave their organizations report relationship issues with either their boss or co-workers as the primary reason for leaving. Pepsi found that executives with high EQs generated 10% more productivity, had 87% less turnover, brought $3. 75 M more value to the company, and increased ROI by 1000%. Shareholders of Nike, Gatorade and other Tiger Woods sponsors lost a collective $5 to %12 billion in the wake of his extramarital affairs, according to a new study by researchers at the UC Davis. Met. Life salespeople with high EQ outsold their peers within by 37%. Each member of the L’Oréal sales force selected on the basis of EQ competencies sold $91, 370 more than others did who were not. © 2017 Blue. EQ. All rights reserved. In a study of Whitebread restaurants in the UK, researchers found that restaurants managed by managers with high emotional intelligence showed an annual profit growth of 22%versus and annual average growth of 15% for the same period. 24

Psychological Safety Drives Results 87% less turnover 24% market share growth $2. 5 M

The Core Logic © 2017 Blue. EQ. All rights reserved. 26

THE BLUEEQ™ MODEL © 2017 Blue. EQ. All rights reserved. 27

The Five Skills © 2017 Blue. EQ. All rights reserved. 28

© 2017 Blue. EQ. All rights reserved. 29

© 2017 Blue. EQ. All rights reserved. 30

CREATING SUSTAINABLE BEHAVIORAL CHANGE © 2017 Blue. EQ. All rights reserved. 31

Fixed Trait vs. Learnable Skill? “Temperament is constitutional and not changeable. ” —Erich Fromm

Regression to the Mean Performance New Level of Performance ge han C in g

Building New Muscle Memory in 30 -90 Days © 2017 Blue. EQ. All rights

Getting Traction Research shows that an individual can focus on no more than three

© 2017 Blue. EQ. All rights reserved. 36

THE MARKET-LEADING BLUEEQ™ SOLUTION © 2017 Blue. EQ. All rights reserved. 37

Blue. EQ™ Integrated Emotional Intelligence Solution Before Workshop • • Registration Self-Assessment Pre-work Review Heatmap © 2017 Blue. EQ. All rights reserved. 60 -90 Day Development Workshop • • Interpret Heatmap Career Impact Goals Business Impact Goals Psychological Safety i 4 P™ Planning Skill-Building Peer Coaching • • Peer Coaching Sessions Supervisor Accountability Practice & Feedback Blue. EQ™ Academy Retest • • Self-Assessment Retest i 4 P™ Update Align Career Impact Align Business Impact 38