PSW Conference CoProduction Jon Soros Area Manager Sandwell

PSW Conference Co-Production: Jon Soros – Area Manager Sandwell MBC (Strategic Lead for LD Staffordshire County Council – 18/6/2018) Jo Sutherland – PSW Staffordshire CC Amanda Allcock – PSW – Stoke on Trent City Council Dr Karen Linde - Centre for Citizenship and Community

Todays Session: • What is co-production • Co-production v engagement, participation & involvement • Principles • Barriers • Opportunities

Group work: • What is Co-production? • What is your local authority doing? • How are you engaging with clients?

Definition: • A way of working whereby everybody works together on an equal basis to create a service or come to a decision that works for all • Involving people in the design and delivery of service

Principles: • • Equality Diversity Accessibility Reciprocity

Statutory Expectations • Care Act 2014 • The Health and Social Care Act 2012 • Think Local Act Personal partnership

Personalisation • • co-production is essential to making services more personalised. individual budgets Putting People First concordat the Right to Control Initiative Caring for our future: Reforming care and support (White Paper)

Challenges: • Hierarchical approach = burdensome

Change: • Devolvement of power/choice/control = clients as assets

Levels Basic: • acknowledges people's action is essential to the desired outcome Intermediate: • recognises what service users can offer services • power imbalance between citizens & professionals remains in place Transformative: • citizens are equal partners in all aspects of commissioning, design, delivery, evaluation transforms power and control

CP v Engagement

CP v Participation

CP v Involvement Weighting Drivers Ownership Responsibility

Benefits: For Users • Improved outcomes and quality of life. • Higher quality, more realistic and sustainable public services as a result of bringing in the expertise of users and their networks.

Benefits: For Citizens • Increasing social capital and social cohesion. • Offering reassurance about availability and quality of services for the future.

Benefits: For Front Facing Staff More responsibility and job satisfaction from working with satisfied service users. For Senior Managers Limiting demands on the services. Making services more efficient. For the Organisation Financially attractive and good value

What Is In Place? • • • What do you have Knowledge Harnessing assets Barriers to successful coproduction Tackling barriers

How to Succeed: Building on people’s existing capabilities Reciprocity and Mutuality Peer Support networks Blurring Distinctions Facilitating rather than delivering Taking an asset based approach

Our Agenda

Examples where this is working: • Shropshire - Recruitment • Sandwell Parliament • Staffordshire AMHP Re-Approval Panels and Service Redesign • Stoke on Trent -

Useful Links www. coproductionnetwork. com http: //www. abcdinstitute. org/ http: //www. timebanking. org/ http: //www. thinklocalactpersonal. org. uk/Brows e/Coproduction/ www. daisyboggconsultancy. co. uk/