Providing an NHS Service As a NHS Pharmacy

Providing an NHS Service As a NHS Pharmacy we are contractually required to carry out an annual survey of our patients. This survey takes a number of areas of the Pharmacy into consideration. NHS Pharmacy Patient Survey Results Contract Year: 2016 -2017 This leaflet has been produced to provide you with the results of the survey where we performed well and areas where we will be looking to improve. If you have any questions or comments about the results then please speak to a member of our team. Many thanks Shaunaks Pharmacy Hanham Health Centre, 33 Whittucks Road, Hanham, Bristol, BS 15 3 HY

HANHAM SURGERY PHARMACY Areas Where The Pharmacy Is Performing Strongly % of customers satisfied What you thought of the waiting time it took to dispense prescriptions and serve you 98% What you thought about the availability of medicines and appliances you need 99% How polite were our team and did they take the time to listen to what you wanted 100% What you thought about our website repeat prescription re-ordering system and automated phone ordering system 98%

HANHAM SURGERY PHARMACY Areas where the Survey identified areas for potential improvement How well do you think we provided general advice on leading a more healthy lifestyle including physical exercise % of customers satisfied 74%