PROPOSED DRAINAGE CUSTOMER SERVICE INFORMATION SYSTEM Item 8

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PROPOSED DRAINAGE CUSTOMER SERVICE INFORMATION SYSTEM Item 8 on February 23, 2011 Council Agenda

PROPOSED DRAINAGE CUSTOMER SERVICE INFORMATION SYSTEM Item 8 on February 23, 2011 Council Agenda Item 50 on March 2, 2011 Council Agenda DRAFT MARCH 1, 2011 BUDGET AND FISCAL AFFAIRS (BFA)

OVERVIEW 2 § No impact on the General Fund § FY 11 costs funded

OVERVIEW 2 § No impact on the General Fund § FY 11 costs funded by storm water budgetary savings § Needed regardless of how drainage charge is billed § Leverages current and future technology investments

FUNCTIONAL REQUIREMENTS 3 § FOR CUSTOMERS– provide web accessible capability to: • review drainage

FUNCTIONAL REQUIREMENTS 3 § FOR CUSTOMERS– provide web accessible capability to: • review drainage utility charge determinations • request verification and correction • monitor status updates • request an appeal hearing § FOR DEPARTMENT—provide functionality to: • Automatically receive and track all service requests via web, fax, mail • Leverage use of existing investment in Oracle and Infor technology • Establish foundation for future expanded use of these tools for other business processes (i. e. , UCS billing, code enforcement, 311, etc. )

CIS MODERNIZATION STRATEGY 4 § GOAL • § BUSINESS IMPACT • • • §

CIS MODERNIZATION STRATEGY 4 § GOAL • § BUSINESS IMPACT • • • § § Replace 25 -year old Water Customer Service System (WCIS) with industry leading Infor CIS by Dec 2012 Improved Billing Services Improved Customer Service Effectiveness Improved Operational Efficiency ESTIMATED COST Infor Hansen Customer Service System (CIS) Average Cost for Other Solutions Implementation Cost: $6. 5 M Maintenance: $250, 000 /yr 2008 Gartner Implementation Cost Estimate: $17 m ESTIMATED COST REDUCTION FOR WCIS • Net Maintenance Cost Reduction: $450, 000

IMPLEMENTATION TIMELINE 5 System Procurement and Installation Starts Begin Technology Development January February City

IMPLEMENTATION TIMELINE 5 System Procurement and Installation Starts Begin Technology Development January February City Council Approval March Begin Billing Drainage Utility Charge Begin Processing Correction Requests April Complete System Implementation May June Begin Appeal Hearings July August Begin Collecting Drainage Utility Revenue

PROPOSED DRAINAGE CUSTOMER SERVICE INFORMATION SYSTEM Item 8 on February 23, 2011 Council Agenda

PROPOSED DRAINAGE CUSTOMER SERVICE INFORMATION SYSTEM Item 8 on February 23, 2011 Council Agenda Item 50 on March 2, 2011 Council Agenda DRAFT MARCH 1, 2011 BUDGET AND FISCAL AFFAIRS (BFA)

CHAPTER 3 DRAINAGE TOPICS DRAINAGE BASIN DRAINAGE SYSTEMCHAPTER 3 DRAINAGE TOPICS DRAINAGE BASIN DRAINAGE SYSTEM
Proposed Drainage Policy Changes PROPOSED DRAINAGE POLICY CHANGESProposed Drainage Policy Changes PROPOSED DRAINAGE POLICY CHANGES
Interior Drainage Basins World Drainage Basins Drainage basinsInterior Drainage Basins World Drainage Basins Drainage basins
DRAINAGE DRAINAGE The term drainage describes the riverDRAINAGE DRAINAGE The term drainage describes the river
Interior Drainage Basins World Drainage Basins Drainage basinsInterior Drainage Basins World Drainage Basins Drainage basins