Property Management Presentation By Lauren Mc Glinchey 1

Property Management Presentation. By Lauren Mc. Glinchey. 1

The success and strength of Primeland Real Estate is due to continued open and honest communication with our clients and the high level of customer service we provide. As well with the combined experience and commitment we bring to effectively manage your investment. COMMUNICATION We keep you informed every step of the way - when your property is vacant, when your property is let, when your tenants renew their tenancy, when any action needs to be taken. ADVERTISING We advertise through local newspapers, magazines and on many internet websites. We structure each campaign to suit our needs. 2

LETTING YOUR PROPERTY Every Tenant enquiry is addressed personally by our Property Manager, and we tailor a list of properties to suit each tenant's needs. Every prospective Tenant is personally accompanied through your property, on appointment, by a Property Manager. This is the first step in our Tenancy selection process. TENANT SELECTION We have created very strict criteria for Tenant selection, which is supported by reference-checking and database-searching. We take pride in our record of only selecting Tenants that are suitable for your property. 3

APPLICATION PROCESS Once an application(s) is received on a property we make it our number one priority to only ensure that the application is processed as soon as possible. To be certain as to the quality of the information given in order to establish whether or not this tenant is suitable for the property they are applying for. Several factors are considered when qualifying a tenant for a property. These are; Tenancy History: A thorough check on the prospective tenants rental history is performed through seeking references from previous landlords with an in depth questionnaire regarding their payment of rent, routine inspections, terms and conditions of lease. Employment History: Current employers are contacted regarding the prospective tenants employment history. Whether they are employed on a permanent basis and average earnings per week/month. The prospective tenant is also required to provide written proof of their earnings to us. 4

Black Listed Tenants: Our office is a member of an organization called TICA which allows us access to an Australia wide database which lists any tenants who have defaulted during their tenancy. This gives us any information regarding a tenant which may not have been disclosed to us by them. The database also gives us the opportunity to load any tenants onto the system who have defaulted through our agency. Identification: Prospective tenants are required to provide positive identification when lodging their application for a property. There is a 100 point checklist which must be adhered to. Each piece of ID is assigned a certain amount of points they must have enough of these items to add up to 100 points. Copies of all identification are taken and archived in our office. Along with all applications whether they are accepted or not. Once all information has been culminated and a prospective tenant is deemed to be suitable; the owner of the property is contacted to discuss the applicants who have applied and the final decision is left for the owner to choose. 5

PROPERTY INSPECTIONS We conduct routine inspections on every property on a quartely basis. We give you a written report on the condition and care of your property. Also forwarding maintenance advice, to ensure the quality of your property will be maintained. MAINTENANCE As a general rule of thumb we contact all landlords to seek approval for any maintenance or repairs to be carried on the property. You can choose to allow us to authorize repairs up to the value of one weeks rent however this is at the landlords discretion. We have a bank of experienced professional trades people who can attend to maintenance at your property. All our Contractors are ABN registered and carry appropriate public liability cover. 6

RENTAL ARREARS All tenants are required to remain two (2) weeks in advance in their rent at all times. They are required to pay four (4) weeks rent up front for their BOND which is sent to the RTA for the entire term of their tenancy. They also then pay two (2) weeks up front to our office for their rent. Then they are then required to continue either weekly or fortnightly payment from then on out. We find this reduces the risk of rental arrears and saves our property management team a lot of time from having to chase tenants up who are behind in their rent. Should they become behind in their rent we do have a set procedure in place that we follow to ensure that it is kept under control. The procedure is followed as below: 7

Four (4) days in arrears Courtesy call, SMS or reminder letter to our tenant. Eight (8) days in arrears Notice to Remedy Breach (Form 11) is issued on the tenant and a copy forwarded to the Lessor. Expiry of Form 11 Notice to Leave (Form 12) is issued on the tenant to terminate the lease. Expiry of Form 12 Tenant is to handover possession of the property to the Agent. Failure to do so may result in the agent lodging an urgent small claims tribunal application for termination/ warrant of possession. 8

RENT REVIEWS Regular rent reviews are carried out on your investment property, taking into account current market conditions and other factors, to ensure you maximise rental return. ACCOUNTING / PAYMENTS A Statement is prepared for you in the last week of each month, showing all income and payments for the period, any maintenance that has been carried out at the property and our competitive management fees. We then at the lessor’s discretion, we direct deposit or send a cheque to your bank account or a postal address that is provided. We also provide a Yearly Financial Statement summarizing your annual income and expenditure. 9

LETTING FEE Schedule of Fees This is charged at one weeks rent + GST as an initial tenancy letting fee. This fee is only charged when a new tenant is processed and approved for a new lease term in the property. MANAGEMENT FEE This is charged at 7. 5 % + GST (8. 25%) of the total rent collected and is deducted from the rent collected at the end of each month. POSTAGE & HANDLING FEE This is charged at $3. 30 inc GST per month. This fee is also deducted from rent collected at the end of each month. (This fee covers postage, banking & statement preparation each Month)There are no other fees than those already stated. We do not charge for re-issuing leases or re-signing leases nor do we charge for any organization 10

WHY SHOULD I PAY PRIMELAND REAL ESTATE TO MANAGE MY INVESTMENT PROPERTY? In regards to the Tenant selection process, Agents generally are more able to access information on potential Tenants than private investment property Owners. Private Owners are not able to access defaulting Tenant databases, which provide rental history and other Tenant information e. g. if a Tenant caused damage to a property or vacated without attending to the cleaning, when the tenant still owes money their past Landlord. Tenants who are listed on a database find it easier to rent through private Owners for this reason. Also, an Agent approves (or disapproves) many Tenants where an Owner might only get to deal with one or two. The Agent's experience usually allows them to ask the right questions as well as being able to "read between the lines" in relation to the answers. In relation to the ongoing Management of the property, there are many advantages in using an Agent rather than the Owner managing the property themselves. 11

Amongst many others, they include: As an "intermediary" between the Property Owner and the Tenant, the Agent can often prevent disputes and ill feelings that can sometimes be created, particularly if there are disputes over repairs or rental arrears. The ever changing legislative requirements make it difficult for private Owners to keep up to date with current requirements. Management fees paid to an Agent are tax deductible. Does a private Owner have the knowledge required to correctly draw up a lease? Serve notices if the rent is unpaid? What happens if the Owner has to take action to obtain vacant possession? 12

Agents manage many properties while an Owner probably only has one or two. The Agent has the infrastructure in place to efficiently manage properties while the average Owner does not have this computer based assistance. As mentioned earlier, disputes over late or non payment of rent can be very difficult and emotional when the communication is directly between the Owner and the Tenant. Agents can often diffuse these difficult situations leading to a mutually satisfactory solution. Professional real estate Agents are usually able to negotiate more attractive rates with trades people. They also generally have more "influence" with trades people due to the volume of work they give the tradesperson. This "influence" can be very handy when something has to be attended to urgently. 13

Agents are usually more aware of current market conditions and rental prices, meaning they are able to negotiate the best rent with a Tenant. Agents naturally attract a greater number of Tenants due to a brand name, reputation, location, media advertising, Internet presence and advertising profile. On the other hand, a private Owner may need to spend substantial funds in advertising in newspapers in order to find a Tenant. If properties are damaged and it is necessary for an Owner to appear before the Rental Bond Board (or similar) lack of experience can result in unsatisfactory outcomes and extra expenses if legal assistance from a Solicitor has to be sought. Few Owners are experienced in the reference checking of a potential Tenant's past history, amassing thousands of dollars in damages and lost rent may occur if an unsatisfactory Tenant is selected. 14

INSURANCE It is vital that your property is well insured i. e. : Building, any contents fixtures, legal /public liability and my advise to your would also to enquire about landlord protection insurance. In addition there are insurance that are available for damage and loss or rent through default, which will give you, the Landlord a great piece of mind. These a necessary safeguard for a rental property. 15