PRONES Trial center Service outline Ver 1 June

PRO-NES Trial center Service outline ( Ver. 1) June 17, 2013 Fujitsu Systems West Limited Copyright 2013 FUJITSU SYSTEMS WEST LIMITED

About service 　Outline 　■Trial center provides PRO-NES solution to the customer/prospect through internet. 　　 Fujitsu prepares dedicated PRO-NES touch and try environment to customer/prospect on IDC (Internet Data Center) and provides PRO-NES trough internet for trial purpose. Cloud service infrastructure Trusted-Service Platform Provide PRO-NES from virtual platform environment Virtual platform Customer/Prospect Internet 　PRO-NES solution 　■Solution (PRO-NES demonstration system) 　　Trial center provides limited function PRO-NES following the menu below. 　　If you need more function out of basic menu, please inform us on your application. 　　1) Production server, Food, Chemical, Automobile (Production plan) and Sales system. 　　2) For the option software (Gant chart, QC or costing), we prepare on customer's request. 　　　 　■Data 　　 We provide sample master data similar to the customer's products and series of transactions together with demonstration system. So customer goes into the demonstration just after service start. 2 2

The contents of service 　Documents 　　1) Trial center service user's manual ---- How to connect Trial center etc. , 　　2) PRO-NES operation manual 　　3) Operation flow with screen ----Operation flow by Power point with button to take a look at PRO-NES screen. This ppt is provided from Trial center desktop. 　　　(!) Caution; Please discard 1) and 2) as secret information after trial service by responsibility of sales / partner sales. 　Service term 　　Maximum 1 month. The extension will be chargeable. Please consult us at least 2 week before the original termination. 　Work flow Step 1 Application Step 3 Step 2 Environment set up Service start Understand agree with service rules. Apply by e-mail or FAX Sign up NDA Registration Set up PRO-NES Set fire-wall Start notice Delivery document Operation training 　by pre-SE Maximum 2 weeks 3 3 Step 4 Termination notice Termination Discard documents

Requirements and conditions 　Requirements 　■Internet access 　　　PC which is accessible to Internet is necessary. 　■Recommended OS OS Windows XP SP 3（32 bit） or above 　　　　(!) Caution : We do not support Linux, Mac. OS or another OS other than above. 　Data back up (condition) 　■Data back up 　 　We do not back up or save data from trial environment. 　■External data media 　　　We do not provide data import/export service using tape or other media. 4 4

SLA and other service condition 　SLA (SLA of cloud service platform) № Item SLA 1 Service time 8: 00 -20: 00 SST(Singapore Standard Time) 2 Routine maintenance on business hour. Maintenance notice is within 2 days before by e-mail. 3 Emergency maintenance 1 hour before notice on best effort basis, possible to stop at once. 4 Recovery target from trouble Next business day Remarks Best effort basis and except routine/emergency maintenance. Routine maintenance is 2 -3 days, negotiable to adjust beforehand. 5 Trouble report of dedicated resource Next business day by e-mail. 6 Trouble report of sharing resource Next business day by e-mail. 7 Guarantee of data No guarantee, possible to lost data 　Contact 　　　Contact for technical support or Q/A of the service. 　　　　e-mail to : fwest-try@ml. jp. fujitsu. com 　　　Q/A response time is within one FWEST business day (except weekend, national holidays and year end/new year holidays) but best effort basis. 5 5

Conditions and restrictions 　■Internet environment 　　 1) Global IP address 　　　 This service designed only for the user who has fix Global IP address. 　　　 This service only allows access from registered global IP address by firewall. 　　　 So that if your IP address is variable, service does not allow your access after IP address is changed. 　　　 In addition, to set your IP address to our firewall, your notice of IP address to us is mandatory. 　　 2) Port 　　　TCP 3389 port ( RDP) must be open on your firewall and personal firewall on your PC, if any. 　　　This service is using remote desktop service, so that TCP 3389 port ( RDP) must be open between the client and our server on internet. 　　　Please note that your network does not allow TCP 3389 open, then we cannot provide service to you. 　　　(Please check your network administrator about the restriction of external connection by RDP on firewall. ) ■Recommended OS 　　　OS：Windows XP SP 3 (32 bit) or above 　　　(!) we do not support the OS other than above, like (Linux/Mac. OS). 　■PRO-NES license 　　　We provide one concurrent PRO-NES license to customer for trial service. ■Guarantee for data 　　　We do not guarantee or take responsibility about all or any part of the data which is registered onto this service by customer. We strongly recommend customer not to register data which contains secret information. 　　　　　　 6 6

Service operational flow 1) From application to start service Customer Partner or sales Pre sales Trial center Get application sheet by e-mail *1 Send application sheet Maximum 2 weeks Agree and Accept Application contents Fill out application & submission. Application sheet Receiving NDA *2 Agreement NDA Registration Prepare environment Service ready Start service notice*3 Mail manual*3 Receiving Trial service user's manual Explanation*4 Provide manual PRO-NES operation manual Explanation*4 7 *1 Please send mail with application request message to address below. Mail: fwest-try@ml. jp. fujitsu. com sheet Start service Remarks 7 *2 NDA agreement is necessary on the 1 st service for each partner. *3 After service ready, trial center inform service start notice to Partner, sales and pre sales together with delivery of operation manuals. *4 Partner, sales and pre sales explains customer how to use PRO-NES using manual sent by trial center.

Service operation flow 2)Stop service and termination Customer Partner/Sales Pre sales Trial center Start service Status notice*5 Return manuals Trial center user's manual *5 After start service, center informs customer usage (access count and data count) to customer by email. *6 If customer request extension, such request must be within 2 week before service stop by email. Extension request*6 mail: fwest-try@ml. jp. fujitsu. com Stop service notice*7 Stop service Remarks *7 Center inform stop service one week before and on the day of service stop to customer by email. Receiving and discard*8 *8 After stop service, Partner/sales discard manuals with secret information discard procedure. Discard PRO-NES operation manual 8 8

Service operation flow 3) Q&A on trouble Customer Partner /sales Pre sales Trial center *9 Question contact from customer is pre sales. Receiving *9 Question Remarks Question*10 Receiving Answer *10 Question is sorted out by pre sales and send to the trial center by phone or e mail if the question is related. Mail : fwest-try@ml. jp. fujitsu. com Answer Server trouble Emergency notice*11 Recovery notice *11 Recovery 9 9 *11 If server trouble happened at trial center then center informs such trouble to customer and pre sales by email. Same procedure on recovery also.

10 10 Copyright 2010 FUJITSU LIMITED