PROJECT TIMELINES Standard SAP ERP Implementation Phase 1

PROJECT TIMELINES Standard SAP ERP Implementation – Phase 1 5 + 1 Months Contract Signing Project Preparati on ½ Month Business Blueprint 1. 5 Month Realization Final Preparati on Go-Live & Support 2 Months 1 Month 1 Future Roadmap

8. IMPLEMENTATION METHODOLOGY & APPROACH

IMPLEMENTATION METHODOLOGY & APPROACH Our implementation approach is designed to provide: ■ Strong teaming relationships between the "CLIENT" and AC ■ "on-time", "on-budget", and “on-quality” project delivery ■ Proven tools, templates, and accelerators ■ Realization of business benefits and strategic project goals ■ Flexibility to meet future business needs and projects ■ Quality checks at the end of each major phase 3

Process Sustain Go-Live and Support Final Preparation Realization Business Blueprint Project Preparation Evaluation People Knowledge Technology Objectives The objective of this phase is to establish the basis on which the project will be managed and monitored. This includes elements such as stakeholder management, detailed planning, project management processes, risk and issue management, change management, in addition to the actual project office infrastructure and team mobilization. 4 IMPLEMENTATION METHODOLOGY & APPROACH Phase 1 – Project Preparation and Evaluation

Key Activities • Refine project scope (in more detail) • Refine project methodology • Refine workplan • Define communications and issue resolution procedures • Gain executive commitment / buy-in • Define and execute project team training • Develop Risk assessment • Conduct high level Conference Room Pilots / requirements workshops with key users in each module • Ensure that both "CLIENT" and AC oversight, management and delivery teams have been identified and their details properly documented • Ensure that both teams have received any required training and fulfil competency requirements • Assist "CLIENT" with hardware sizing and network requirements. Conduct technology infrastructure assessment • Define deliverables, finalize templates and agree with "CLIENT" and team • Kick-off Meeting at end of Project Preparations Phase 5 IMPLEMENTATION METHODOLOGY & APPROACH Phase 1 – Project Preparation and Evaluation

Key Deliverables • Project Charter (with detailed scope and work-plan) • Calendar, description and frequency of internal (PM+Team) and external (AC to "CLIENT" team / stakeholders / sponsors) meetings and reports • Project Management Procedures and installation/implementation of Solution Manager • Project Team Training Strategy and Level 01 SAP Training • High level As Is and business requirements analysis • Training and Knowledge Transfer Strategy 6 IMPLEMENTATION METHODOLOGY & APPROACH Phase 1 – Project Preparation and Evaluation

Process Sustain Go-Live and Support Final Preparation Realization Business Blueprint Project Preparation Evaluation People Knowledge Technology Objectives The objective of this phase is to create the Business Blueprint, which is a detailed documentation of the results gathered during requirement analysis. Here, the project team achieves a common understanding of how the "CLIENT" intends to run its business within the system. The output of this phase is an integrated design that is communicated to the business users. 7 IMPLEMENTATION METHODOLOGY & APPROACH Phase 2 – Business Blue Print

Key Activities • Define new organization structure • In BBP – define “To Be” organization structure, processes, reports and forms • In BBP – define mapping of “As Is” and business requirements to “To Be” • In BBP – define gaps and gaps resolution strategy • Refine TID-technology infrastructure document • Assess detailed ABAP requirements and approve with "CLIENT" 8 IMPLEMENTATION METHODOLOGY & APPROACH Phase 2 – Business Blue Print

IMPLEMENTATION METHODOLOGY & APPROACH Phase 2 – Business Blue Print Key Deliverables • Organization and Process Change and Communication Plan • Set-up project IMG in Solution Manager • SAP Level 02 Training • Business Blueprint Documents –BBP • Business Process Master List –BPML • Detailed ABAP Requirements Document • Refined Technology Infrastructure Document 9

Sustain Go-Live and Support Final Preparation Realization Business Blueprint Project Preparation Evaluation People Process Knowledge Technology Objectives The objective of this phase is to configure the system to the specifications of the business and process requirements documented in the Business Blueprint. This will include design and development of security, forms, conversions, enhancements; identification of custom reports, establishing Quality Assurance, integration test plans and design and development of end-user training. In addition, unit testing of individual processes will be performed. 10 IMPLEMENTATION METHODOLOGY & APPROACH Phase 3 – Realization

Key Activities • Configure system functionality • Develop Reports, Interfaces, Conversions, and Enhancements • Develop end user documentation • Establish authorization requirements • Conduct system unit & integration testing • Conduct User Acceptance Testing • Develop Go-live/cutover plan 11 IMPLEMENTATION METHODOLOGY & APPROACH Phase 3 – Realization

Key Deliverables • Solution Manager Ready for Test Procedures / UATs • Developed User Authorizations • Data Conversion Plan • Training and Documentation • Tested System, Approved UATs (based on prepared / approved scripts )and Ready environment 12 IMPLEMENTATION METHODOLOGY & APPROACH Phase 3 – Realization

02 April 2010 People Process Sustain Go-Live and Support Final Preparation Realization Business Blueprint Project Preparation Evaluation Phase 4 - Final Preparation Knowledge Technology Objectives The objective of this phase is to complete the integration testing, final preparation (including testing), user training, system management, and cutover activities to finalize the readiness to go-live. The Final Preparation phase also serves to resolve all crucial open issues. 13 8. IMPLEMENTATION METHODOLOGY & APPROACH Phase 4 - Final Preparation

Key Activities • Conduct end user training • Ensure readiness of "CLIENT" to take over on-site help desk function • Test system security and controls • Detailed cutover planning • Ready Production System • Data migration 14 IMPLEMENTATION METHODOLOGY & APPROACH Phase 4 - Final Preparation

IMPLEMENTATION METHODOLOGY & APPROACH Phase 4 - Final Preparation Key Deliverables • Cutover and Production Support Plan • End User Training – Level 03 Detailed • Help Desk Procedures • Approval to Go Live 15

Process Sustain Go-Live and Support Final Preparation Realization Business Blueprint Project Preparation Evaluation People Knowledge Technology Objectives The objective of this phase is to move from a pre-production environment to a live production operation. The project team must set up a support organization for end-users, not just for the first critical days of productive operations, but also to provide longterm support and should ensure that there is a framework in place to sustain and improve the performance of the system after go-live 16 IMPLEMENTATION METHODOLOGY & APPROACH Phase 5 - Go-Live, Support and Sustain

IMPLEMENTATION METHODOLOGY & APPROACH Phase 5 - Go-Live, Support and Sustain Key Activities • Cutover • Production Support • Post Go Live Troubleshooting • System Tuning/Archiving –Basis Team • Post Implementation Review 17

IMPLEMENTATION METHODOLOGY & APPROACH Phase 5 - Go-Live, Support and Sustain Key Deliverables • Project Closure Document • Post Implementation Review Report • Performance Improvement Proposals • Completion Certificate • "CLIENT" Satisfaction Survey • Post Implementation “Celebrations”! 18

IMPLEMENTATION METHODOLOGY & APPROACH Training Approach During the Project Training i. Level One Training • SAP – 01 Overview • Power / Key Users • During Project Preparation Phase ii. Level Two Training (TTT) • Detailed Module Training • Power / Key Users of Specific Modules • During Blue Print & Realization Phase iii. Level Three Training (EUT) • Detailed Module Training on Configured Solution • Given to End Users, by Power Users • During Final Preparation Phase • Abacus. Consulting Will Assist 19

TEAM ORGANIZATION

Executive Committee TEAM ORGANIZATION Team Structure Quality Assurance Program Director Steering Committee Project Manager Project Office FI CO HCM MM SLCM FICA PS 21 BW/BO ABAP

CRITICAL SUCCESS FACTORS

CRITICAL SUCCESS FACTORS Critical Success Factors ■ Project team members identified early in the project ■ Availability of "CLIENT" qualified and dedicated staff ■ Project Infrastructure in place ■ Clear business objectives established and understood ■ The project team proactive in identifying issues ■ Timely and well communicated project decisions ■ Trained users are successfully able to use the system ■ Avoiding hard core customizations ■ Timely and complete acceptance/sign off on project deliverables ■ ■ All data migration tasks completed as per the project plan Top-level Commitment From Project Sponsors and Key Stakeholders ■ Adequate communication between CONSULTANT track team members, between CONSULTANT and CLIENT teams and between CONSULTANT leadership and CLIENT leadership ■ “As-Is”, Business Requirements and Process Gaps fully understood and / or fully documented 23