Project proposal for ITIL implementation Subtitle or presenter

Content • • • Reasons for implementation Purpose of the project Deliverables Milestones Resources

Reasons for implementation (1/2) Primary reasons • optimization of operational processes • increase in number and complexity of the services • higher customer demand in scope of existing services Copyright © 2014 20000 Academy, all rights reserved. 3

Reasons for implementation (2/2) Secondary • management of performance, reasons capacity and availability of existing services • need to manage suppliers and internal support groups Copyright © 2014 20000 Academy, all rights reserved. 4

Purpose of the project (1/2) What do we want to achieve? • increase quality of provided services and their operational support • increase customer satisfaction with provided services and their support • increase competitiveness of [organization name] Copyright © 2014 20000 Academy, all rights reserved. 5

Purpose of the project (2/2) What do we want to achieve? • reduce risks associated with service delivery and IT Service • Management of processes, activities and functions • reduce costs Copyright © 2014 20000 Academy, all rights reserved. 6

Deliverables • • • Service Desk Incident Management Problem Management Request Fulfillment Change Management Service Asset And Configuration Management Copyright © 2014 20000 Academy, all rights reserved. 7

Milestones Milestone Initiation Planning Assessment Implementation Result Review Continual Service Improvement Setup Due date

Resources (1/2) Internal resources – [list internal Human resources, e. g. group name] External resources – [list external resources, e. g. consulting company] Technical Tool resources Equipment Copyright © 2014 20000 Academy, all rights reserved. 9

Resources (2/2) Financial Amount: [define amount of money resources needed to finish the project] Cost types: [split costs according to the cost type and include all resources listed here, e. g. human resources – internal and external, technical and other resources] Other Documentation resources Copyright © 2014 20000 Academy, all rights reserved. 10