Project plan for ITIL implementation Subtitle or presenter

Content • • • Project objectives Project results Project risks Mitigation of project risks Milestones Project organization Implementation deadlines Tools Reporting Copyright © 2014 20000 Academy, all rights reserved. 2

Project objective To implement ITIL processes and functions by [date] at the latest. Copyright

Project results Results of the ITIL implementation project: • • • Service Desk Incident Management Problem Management Request Fulfillment Change Management Service Asset And Configuration Management Copyright © 2014 20000 Academy, all rights reserved. 4

Project risks The main risks in the implementation of the project are the following: • Extension of deadlines in the project setup phase • Extension of deadlines in the process implementation phase • Performing activities that incur unnecessary costs and waste time Copyright © 2014 20000 Academy, all rights reserved. 5

Mitigation of project risks Measures to reduce project risks: • Monitoring of project activities, i. e. deadline compliance. Intervention by the project sponsor in a timely manner. • Hiring a consultant Copyright © 2014 20000 Academy, all rights reserved. 6

Milestones Milestone Initiation Planning Assessment Implementation Result Review Continual Service Improvement Setup Due date

Project organization Project Sponsor: [enter project sponsor’s name] Project Manager: [enter project manager’s name] Participants in the project: Name Organizational unit Copyright © 2014 20000 Academy, all rights reserved. Job title 8

Implementation deadlines Process Deadlines for process acceptance Copyright © 2014 20000 Academy, all rights

Tools The following tools will be used for the project: • [Project Management tool name] • A shared folder including all documents produced during the project – [Folder name] Copyright © 2014 20000 Academy, all rights reserved. 10