Project plan for ITIL implementation Subtitle or presenter
Project plan for ITIL implementation Subtitle or presenter
Content • • • Project objectives Project results Project risks Mitigation of project risks Milestones Project organization Implementation deadlines Tools Reporting Copyright © 2014 20000 Academy, all rights reserved. 2
Project objective To implement ITIL processes and functions by [date] at the latest. Copyright © 2014 20000 Academy, all rights reserved. 3
Project results Results of the ITIL implementation project: • • • Service Desk Incident Management Problem Management Request Fulfillment Change Management Service Asset And Configuration Management Copyright © 2014 20000 Academy, all rights reserved. 4
Project risks The main risks in the implementation of the project are the following: • Extension of deadlines in the project setup phase • Extension of deadlines in the process implementation phase • Performing activities that incur unnecessary costs and waste time Copyright © 2014 20000 Academy, all rights reserved. 5
Mitigation of project risks Measures to reduce project risks: • Monitoring of project activities, i. e. deadline compliance. Intervention by the project sponsor in a timely manner. • Hiring a consultant Copyright © 2014 20000 Academy, all rights reserved. 6
Milestones Milestone Initiation Planning Assessment Implementation Result Review Continual Service Improvement Setup Due date Copyright © 2014 20000 Academy, all rights reserved. 7
Project organization Project Sponsor: [enter project sponsor’s name] Project Manager: [enter project manager’s name] Participants in the project: Name Organizational unit Copyright © 2014 20000 Academy, all rights reserved. Job title 8
Implementation deadlines Process Deadlines for process acceptance Copyright © 2014 20000 Academy, all rights reserved. 9
Tools The following tools will be used for the project: • [Project Management tool name] • A shared folder including all documents produced during the project – [Folder name] Copyright © 2014 20000 Academy, all rights reserved. 10
Reporting Project Reporting –project reports will be produced regularly: • Frequency – once a month • Responsible – Project Manager Copyright © 2014 20000 Academy, all rights reserved. 11
[insert your picture] Project plan for ITIL implementation [presenter’s name] Copyright © 2014 20000 Academy, all rights reserved. 12
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