PROJECT NAME Roles Responsibilities AKV AGENDA 1 2

<PROJECT NAME> Roles & Responsibilities (AKV)

AGENDA 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 2 Sponsor Steering Committee Sounding Board Project Lead Sub Project Lead (SPL) Project Management Office (PMO) Project Member Quality Information Officer (QIO) Test Manager Controller Communication Manager Change Request (CR) Manager

SPONSOR Tasks. . Provide resources for the project (Budget, project personnel) Promote the project and serve as spokesperson to higher levels of management to gather support throughout the organization Authorities. . Initiate a project Escalation path for problems and risks which are out of control of the project lead Responsibilities. . . Lead project through the initiating process until the project is formally authorized Support the project and enable success, especially towards the project management throughout the entire project lifecycle Ensure that the project is closed and transferred into business of the requesting organization smoothly

STEERING COMMITTEE Tasks. . . Approval of the project goals and frame conditions concerning deadlines and budgets Approval of the planning of the project lead Supervise project progress (deadlines and budget) based on defined project reports delivered by project lead Release of the budget for the forthcoming project phase Approval and release of project results at milestones Decide on escalations (highest authority in project) Responsibilities. . . Achieve the project goals within the defined economical framework Agreement on the business case and its achievement within the involved business units Support project lead to successfully implement project scope Authorities. . Approval of changes concerning scope, time, budget (and resources) Adjustment of goals, contents and performance of the project, based on formal change requests presented by project lead Decisions on project contract changes If requested by project lead through formal change request approve cancellation of the project Final evaluation and formal project release Decide on escalations presented by project lead. Project lead must follow the defined escalation path before presenting to Steering Committee executes final decision. Members: Main Responsible Person (Sponsor) One member each of the management of the involved IT units and business units

SOUNDING BOARD Tasks. . . Analyzes overall project scope and status Provides feedback and guidance with respect to the project scope Elaborates issues, challenges and supports project lead in decision taking process Responsibilities. . Assessment of the project scope and status from different perspectives Identification of additional requirements Authorities. No decision authorities, only consulting responsibilities

PROJECT LEAD Tasks. . . Authorities Define project goals and put them into operation (management of project plan) Supervise project results (as regards functional contents, being according to the rules) and progress of the project (quality, degree of finalization, deadline, budget). If necessary: initiate appropriate corrective measures Ensure adequate professional knowledge of project team: establish personnel requirement plan/ maintain information flow and information exchange within project team/ involve experts, if specific knowledge is needed Represent the project to the 'outside world' Delegate tasks and authorities Lead project team to successfully reach project targets . . . Assign project budget and –resources within agreed frame (provided that the budget was approved and released by the approval body and the declaration to defray the costs was made by the units issuing the requests) Allocation of project resources within the project organization The Project Lead has the right to issue functional directives towards the project members, no matter of their position and their other line assignment. As well the right to decide on functional disagreements within the project team together with the main responsible persons Reporting to the disciplinary responsible (in terms of responding to a functional directive)/ steering committee (in terms of reporting), especially the preparation of recommendations for decision making at deviations from the plan Internal and external communication of the project Responsibilities. . . Responsibility to deliver the approved project scope Ensure quality of the project results, project processes and documentation Find solutions for issues and obstacles which endanger project progress Responsibility for continuous project reporting Ensure a smooth project progress . . . Keep deadlines, deploy resources and keep the budget Bring about consent within the project team Functional personnel responsibility towards team members permanently assigned effective & efficient coordination of internal & external project resources Responsibility for supplier performance and supplier management

SUB PROJECT LEAD (SPL) Tasks. . . . Management of the Sub Project (SP) considering all knowledge areas Definition and coordination of SP work streams and processes: SP scope and corresponding work packages; assign and track them Coordination and approval of SP internal planning: SP work streams and cooperation with other SPs Coordination and approval of SP internal communication Budget planning: Controlling: Plan and track SP budget SP Supplier management Human resource management of SP: plan and ensure SP staffing, define roles and responsibilities within SP, provide guidance for the SP team Operative project management of SP including allocation and tracking of overall tasks, initiation and coordination of overall working streams and ensuring efficient project communication processes Authorities. . . Representation of the SP within the project Deploy SP budget and –resources within agreed frame Participate in decision making regarding the staffing of the sub projects The SPL has the right to issue functional directives towards the SP members and to decide on functional disagreements within the SP team Host in regular subproject meetings Responsibilities. . Overall responsibility on SP project plans including scope, key deliverables, timelines, budgets and IT & external resources Regular reporting via Status reports about SP progress

PROJECT MANAGEMENT OFFICE (PMO) Tasks. . Overall coordination platform of the project Documentation of results within core project meeting Support Project Lead with main operative project management tasks e. g. . Planning (overall planning, detailed planning). Risk management. Cost planning and controlling. Internal and external communication management: project documentation & PMO relevant documents, distribution of general project information e. g. general information, updates, tool information Backoffice for the project. Onboarding of project members e. g. account application, access authorization, information package for initial project information Authorities. . Define and establish framework for project management, methods, processes, templates, tools Define required document templates and project data storage Identify synergies between the sub projects and/ or work packages and assure consistent overall project approach; Communicate overall status to project & work packages leads and Steering Committee Responsibilities. . . Responsibility includes overall project framework and PM Tool Monthly and 'Ad-Hoc' (financial) project reporting Internal & external project communication

PROJECT MEMBER Tasks. . . Authorities Execute the assigned tasks Report issues and open topics towards SPL Document results in the defined format Responsibilities

QUALITY INFORMATION OFFICER (QIO) Tasks. . . . Evaluation, development and introduction of the methods which can be specifically used in the project and procedure of the IT quality assurance (implementation according to CPC Compass) Planning and execution of quality assurance measures in the project Execute quality gates, ensure a proper quality gate process according to department specific regulations Consultation and coaching of project lead to all PM quality related questions Implementation and control of the quality assurance measures Documentation of the quality assurance measures and their results Reporting to decentralized/central QM, if available Authorities. . . Quality assurance reporting in the project to the Project Lead Help to set up project quality concept Accompany and monitor all project instances from project quality perspective Communicate quality related activity details - also requirements - to Project, Sub Project & Work Packages Leads and PMO Initiate escalation mechanism in case of quality problems Responsibilities. . . Establish overall quality management and ensure project quality compliance requirements and other compliance relevant topics Close exchange with Test Managers about Quality Goals Safeguarding the required quality standards in the project and application system

TEST MANAGER Tasks. . Setup test strategy, provide guidelines for all test activities and control testing processes Responsible for the overall planning of the testing activities Planning of the test phases with a resource and time proposal and retest cycles Defining the test organization (roles / resources / processes / escalation) Controlling, reporting and escalation of tests Controlling, reporting and escalation of defect tracking Coordination and consolidation of the test plans Management and controlling of the overall test activities Track open issues concerning acceptance criteria and requirements Authorities. . . Reporting and controlling of test results Report and track identified defects Manage the test organization Responsibilities. . Establish the test organization and test-relevant processes necessary for the early identification and resolution of possible defects Ensure that the implemented system's quality is sufficient for the customer's final acceptance

CONTROLLER Tasks. . . . Budget Planning: Integration of individual sub project budget plans into one overall project Budget plan Continuous budget plan updates Budget status monitoring and reporting Budget status briefing with project lead prior to presentation in Steering Committee Trigger corrective actions if necessary (e. g. budget reallocation) Check, archive and monitor invoices Support time sheet controlling & consolidation Manage project business case Authorities. . Budget status reporting Communicate conflicts and trigger corrective actions Responsibilities. . . Ensure an updated and correct budget plan with respect to the procurement processes Ensure invoice correctness Ensure the complete execution of the controlling workflow Ensure the correct execution of procurement processes Ensure that the business case is updated (if requested)

COMMUNICATION MANAGER Tasks. . . Administer project communication activities Develop and supervise the project communication plan Coordination with interfacing projects Trigger meetings where necessary Supervise and coordinate project marketing measures Trigger communication activities (newsletters, mails, . . . ) in coordination with project management Authorities. . Communication planning Coordination of communication measures Responsibilities. . . Ensure the execution of planned communication activities Ensure coordinated communication measures Ensure a constant project internal and external flow of information

CHANGE REQUEST (CR) MANAGER Tasks. . . Collection of possible CR's within the project team Formal check if the CR Initiator has filled out the Change Request Template correctly First validation and decision how to handle the CR (e. g. prioritize if the request is a major change to timeline, scope, cost, human resource, contract and risk) Preparation of a change request for the decision boards in coordination with the CR initiator & Project Lead Tracking of all approved CR's in the Project Change Request List Authorities. . Communication with the CR initiator, project lead and the CR decision boards Coordination of the CR process (formal approval of CR requests and coordination of the approval process via decision boards) Responsibilities. . Ensure that during the design and technical realization phase, all changes which affect the defined scope of the project are handled as change requests. Ensure that the defined CR process is executed within the project