Progress Software Update Ken Wilner VP of Technology

Progress Software Update Ken Wilner VP of Technology Open. Edge

Progress Software Update Last Twelve Months § 2009 challenging year financially • Uncertain economy in first half • Unfavorable foreign exchange • But a stronger finish § A transitional period for the company • 5 new C-level executives – – – CEO, Rick Reidy Sr. VP Field Operations, Chris Larsen CTO, Dr. John Bates – new role CIO, Dave Benson CPO, Rob Levy § “One Progress” Initiative – One Team, One Plan, One Goal – Unified field and support structure – Integrated product strategy 2 © 2009 Progress Software Corporation

Progress Software Update - Changes for 2010 Branding and Awareness Initiatives 3 © 2009 Progress Software Corporation

Critical Need for Operational Responsiveness Responding to real-time information is critical to the business 94% Need to get closer to customers and offer a more personalized service Need to price products dynamically, based on competitor activity Immediacy of response can result in competitive advantage 91% 70% 78% October 2009 Survey of 400 major companies in North America and Western Europe 4 © 2009 Progress Software Corporation

The Reality: Operational Responsiveness Is Hard to Achieve Business currently responds to information in real-time Business hears about problems in customer service from customers themselves Business struggling from information deluge caused by Web, mobile and social media channels Business cannot get a single view of process performance due to environment complexity 8% 67% 74% 89% October 2009 Survey of 400 major companies in North America and Western Europe 5 © 2009 Progress Software Corporation

How Business Makes Progress enables enterprises to achieve the highest level of business performance We call this Operational Responsiveness By providing the highest level of business visibility, responsiveness and business process improvement with the most complete and accurate data without disrupting the current infrastructure 6 © 2009 Progress Software Corporation

How Business Makes Progress Where business processes and systems are responsive to changing business conditions and customer interactions – the moment they occur Increase Revenue Maximize Profit Prevent Loss 7 © 2009 Progress Software Corporation

The Progress Software Difference Increase Revenue Driving Operational Responsiveness with Everything We Do Maximize Profit Prevent Loss 8 © 2009 Progress Software Corporation

ERP Customer ERP Trading Partners Billing System Business Processes Name Data Mart Address Web Phone Portal Name Business Applications Business Phone Applications Address Data Mart … Data Warehouse … Trading Partners Consumer Customer Application Data Warehouse ERP MDM CRM MDM ERP Industry CRM Standards Customer Name Address Phone … 9 © 2009 Progress Software Corporation RDBMS Business Applications RDBM S Data Mart XML / Web Mainframe Services XML / Web Services Mainframe

Delivering Operational Responsiveness Responsive Process Management Enterprise Business Solutions 10 © 2009 Progress Software Corporation Responsive Information Management Enterprise Data Solutions Responsive Business Application Development Platforms

Delivering Operational Responsiveness with Responsive Process Management Enterprise Business Solutions Visibility, Sense and Respond, Continuous Process Improvement Ability respond apply Drivingto. Operational Responsiveness corrective actions through event driven visibility, dynamic business response and continuous Anticipateprocess what WILL happen in business improvement your business, not react to what HAS happened Continually improve the business processes without disrupting existing infrastructure 11 © 2009 Progress Software Corporation

Achieving Operational Responsiveness Through Responsive Process Management Business Transaction Management Business Event Processing Converging capabilities to create Responsive Process Management 12 © 2009 Progress Software Corporation Business Process Management

Achieving Operational Responsiveness Through Responsive Process Management Progress Responsive Process Management 13 © 2009 Progress Software Corporation

Business Transaction Assurance -Ensure the Success of Every Transaction 5 – Repair and Resend 4 – Message Compare / Contrast 3 – Message Captured 14 © 2009 Progress Software Corporation Transaction Fails 1 – Failure Detection 2 – Root-Cause Analysis

Business Event Processing - Optimize Your Business in Real-time What is happening now? (Business` Event Processing) Event Streams time 1 2 3 4 5 6 7 8 Business Event Processing – acts on data in motion “When 2 or more call exceptions occur during a 1 minute period, send an alert. ” 15 © 2009 Progress Software Corporation 9

Business Event Processing Adoption Gaming Surveillance Transport & Logistics Manufacturing Process Monitoring Telco Revenue Assurance Real-time Risk Smart Order Routing Market Aggregation Real-time Pricing Algorithmic Trading © 2009 Progress Software Corporation Energy Grid Monitoring Market Surveillance Cross-asset Trading 16 Fraud Detection

Why Progress Chose Savvion A trail-blazer and industry leader creating & delivering comprehensive enterprise BPM § All business-centric BPM capabilities in one – deploy at departmental AND enterprise levels § Event-centric § Vertical industry solutions and accelerators § Breadth of capabilities – including BRMS, DMS, and analytics § Rich history of innovation 17 © 2009 Progress Software Corporation

Key Values of Business Process Management Achieving all of the above with low TCO through standard, open, reliable technologies and ease of use. 18 © 2009 Progress Software Corporation

Financial Services Example Processes Implemented Loan Servicing Non Std Trades New Acct Setup Loan Origination Month End Close AML, SARBOX, etc Compliance Mgmt Agent & Broker On-boarding Client & Merchant On-boarding Back Office – trade validation & clearing 19 © 2009 Progress Software Corporation Example Customers

Telecommunications Example Processes Implemented Reverse Logistics Number Portability Rate Change Process Order to Provisioning Cell Site Construction 20 © 2009 Progress Software Corporation Example Customers

Manufacturing Example Processes Implemented Warranty Mgmt Returns Process Capacity Planning Supply Chain Mgmt Engineering Change Non-Std Deal Approval Order Mgmt & Fulfillment New Product Introduction 21 © 2009 Progress Software Corporation Example Customers

Key Components of Savvion BPM Suite Process Modeler BPM Portal BPM Studio BPM Server Process Asset Manager Business. Expert BRMS 22 © 2009 Progress Software Corporation DMS

Bundled Order Process 23 © 2009 Progress Software Corporation

Running Simulations on Process 24 © 2009 Progress Software Corporation

User Task List – Where’s my work? 25 © 2009 Progress Software Corporation

Forms are dynamically generated in Portal 26 © 2009 Progress Software Corporation

Achieving Operational Responsiveness with Responsive Information Management Enterprise Data Solutions 27 © 2009 Progress Software Corporation Enterprise information is fragmented Driving Operational Responsiveness by delivering the fastest, most flexible data It is critical to maintain process access and integration platform for performance unifying, delivering, and exchanging enterprise information Responsive process requires the Right Information, in the Right Form, at the Right Time

Enterprises Need a Responsive Information Management Solution Business Applications Billing System Business Processes Consumer Application Web Portal CRM Information Access, Integration and Delivery Real Time Consolidated Flexible Trading Partners ERP Industry Standards Mainframe Cloud Data 28 © 2009 Progress Software Corporation Business Applications RDBMS XML / Web Services

Progress Enterprise Data Services Progress Data Exchange (Data. Xtend) § Leader in data exchange since 2007 § Model-based data transformation and enrichment § Industry-standard model support 29 © 2009 Progress Software Corporation Progress Data Virtualization Server § Real-time data access, integration, and delivery § Virtually any data source and consuming application or service

Delivering Operational Responsiveness with Responsive Business Applications Application Development Platforms 30 © 2009 Progress Software Corporation Simplify creation of dynamic applications Provide deployment flexibility for public Driving Operational and private clouds Responsiveness by delivering the industry’s best business application development platforms with Enhance our partners’ applications with the fastest time-to-value new RPM tools

Progress Software Update Ken Wilner, Vice President of Technology E-mail: wilner@progress. com Blog: http: //blogs. progress. com/openedge/ Twitter: Ken Wilner and progresssw Progress Communities: http: //communities. progress. com