Programme Review Directorate of Quality Promotion QPDN Programme

Programme Review Directorate of Quality Promotion QP_DN

Programme Review Ø National Context Ø Institutional Audits Ø Programme Accreditation Ø National Reviews Ø PQM and Capping Ø Institutional Context Ø Merger Ø Academic Topography Ø University of Technology Directorate of Quality Promotion QP_DN

Programme Review Ø Essential feature of quality management at TUT and began in 2003 and piloted in two pilot faculties Ø Scheduled Faculty and Campus reviews Ø Programme review is a natural activity within our concept of quality and our quality management system Ø Demonstrate that none of our programmes are of questionable quality, and that we have effective, efficient and functioning internal programme quality management mechanisms. Directorate of Quality Promotion QP_DN

Programme Review Purpose Ø The purpose of a programme review is to assess the value or worth of an academic programme within its local, regional, national and international contexts. Ø It requires a programme group to make selfjudgements regarding all their teaching and learning, research and community engagement activities in a critical but constructive manner Ø Premised upon a reflective, diagnostic, and continuous improvement approach and is therefore primarily developmental Directorate of Quality Promotion QP_DN

Programme Review Purpose Ø It aims to signal where the academic programme is in its developmental trajectory Ø Requires clearly articulated self-improvement plans with measurable targets within specified timeframes to remedy any identified weaknesses and improve practices Ø 1 st Phase to look at the total offerings to establish base line programme intelligence. Directorate of Quality Promotion QP_DN

Quality Definitions Ø Excellence Ø Fitness of and for purpose, Ø Value for money Ø Transformation (i. e. developing the capabilities of individual learners for personal enrichment as well as the requirements for social development and economic and employment growth). Directorate of Quality Promotion QP_DN

Quality Management Ø Quality assurance: the policies, systems, strategies and resources used by the programme to satisfy itself that its quality requirements and standards are being met. Ø Quality support: the policies, systems, strategies and resources used by the programme to support and sustain existing levels of quality. Ø Quality development and enhancement: the policies, systems, strategies and resources used by the programme to develop and enhance quality. Ø Quality monitoring - the policies, systems, strategies and resources used by the programme to review, monitor and act on quality issues. (Adapted from HEQC Training Material) Directorate of Quality Promotion QP_DN

Programme Review Process Ø Programme group conducts self-evaluation Ø Programme group develops a critical portfolio Ø Programme review committee critically analyses the portfolio Ø Programme review committee conducts site visits and interview staff and students Ø Programme review committee writes a report based on the portfolio review and interview Ø Report and portfolio submitted to Programme Group, Dean and DVC: Academic Ø Programme group submits programme implementation plan to Dean, DVC and DQP Ø DQP monitors implementation and writes follow up report Directorate of Quality Promotion QP_DN

Roles and Responsibilities Ø Directorate of Quality Promotion Ø Develops self-assessment schedules and instruments Ø Workshops the instrument and the review process Ø Orientates and supports programme groups Ø Orientates the review panels (especially external members and chairpersons) Ø Coordinates the programme review logistics Ø Writes the programme and overall faculty review reports Directorate of Quality Promotion QP_DN

Roles and Responsibilities Ø Programme Group Ø Conducts a self-assessment of their programme(s) using the TUT instrument Ø Develops a descriptive and analytical selfassessment report and portfolio of evidence Ø Develops a quality management system Ø Develops and implements a programme improvement plan Directorate of Quality Promotion QP_DN

Roles and Responsibilities Ø Programme Review Panel Ø Comprised of external discipline expert(s), peer head of department and two QP staff (one as the report writer) Ø Critically analyses the portfolio prior to site visit Ø Conducts a site visit to interview staff and students and inspect facilities to validate and triangulate portfolio claims Ø Contributes to and endorses the review report Directorate of Quality Promotion QP_DN

Programme Review Process Ø DQP conducts a one day faculty workshop on the review, key concepts, expected outcomes, approach and processes, project plan, and the pitfalls. Ø Programme group assembles portfolio of evidence, conducts self-assessment and generates a critical report (see project plan) Ø DQP acts as a clearinghouse, circulates reports to review committee members, and finalises site visits. Directorate of Quality Promotion QP_DN

Programme Review Approach Ø Model is loosely based on the South African Excellence Model. Ø The framework takes into account the HEQC framework and criteria for programme accreditation, but does not follow it exclusively. Ø Programme review is a natural activity within our concept of quality and our quality management system Ø Demonstrate through this process that none of our programmes are of questionable quality, and that we have effective and efficient internal programme quality assurance mechanisms in place. Directorate of Quality Promotion QP_DN

Programme Review Process Ø DQP conducts a one day workshop for review panel members (critical reading of reports, developing lines of enquiry, chairing the session, conduct at site visits, interviewing staff and students, dealing with difficult interviewees etc) Ø Programme review panel convenes, agrees on lines of enquiry, conducts site visit, interviews staff and students, inspects facilities and generates preliminary report. Ø DQP writes a report based on the portfolio review and site visit findings, circulates draft to panel members, and then requests programme group to check for factual errors. Directorate of Quality Promotion QP_DN

Input 1. Leadership Ø Fitness for and of purpose Ø Vision, mission, strategic goals Ø Management (planning) Ø Improvement mechanisms 2. Policy & Strategy ØTeaching & Learning strategy ØPolicies & procedures Ø Teaching and Learning Ø Student Assessment Ø Post Graduate Ø Research Ø Community Service Ø NSSP ØCompliance Enablers Process 3. Customer & Market Focus 6. Teaching & Learning Process Ø Programme Design Ø Student recruitment, selection, access Ø Student academic development Ø Relevance Ø Administration Ø Facilitation in different modes, & methodology Ø Assessment in different modes & methodology Ø Research Ø Postgraduate studies Ø Work based learning Ø Community service Ø Short courses 4. People Management Ø Staff recruitment, development, maintenance, Ø Equity 5. Resource & Information Management Output and Impact Review Results 7. Student Performance Ø Pass, throughput & retention rates Ø Related short course successes Ø Equity of outcomes / representivity Ø Integrity of Certification 8. Research Output Ø Post-grad degrees Ø Papers, artefacts, 9. Customer satisfaction Ø Student satisfaction Ø Employer satisfaction Ø Employment Data 10. People Satisfaction Ø Library , Computer provision, Classrooms Laboratories, Equipment, Study guides MIS Ø Staff satisfaction 11. Partnership performance 12. Impact on society Ø Community service rendered Ø Use of research Continuous Improvement 13. Business Results Ø Programme Review Ø Attainment of Outcomes Ø Curriculum Alignment Ø Self-Assessment Ø Stakeholder Feedback Ø Reports (examination reports, quality reviews/audits) Ø Improvement achieved Ø Improvement recommended

Programme Review: Conclusion Ø Programme review is an iterative process. Ø Integral part of the quality improvement cycle Ø Foundation of the institutional audit and programme accreditation processes Ø Reflective, developmental and accountable purposes. Directorate of Quality Promotion QP_DN