Program Evaluation Evaluation Why evaluate What to evaluate
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Program Evaluation
Evaluation • Why evaluate? • What to evaluate? • Who to evaluate? • When to evaluate? • How to evaluate?
Evaluation: Tangible Benefits • Tangible § Meeting compliance § Meeting training goals/objectives § Increase in awareness § Increase in desired actions § High knowledge scores § Mastery Wiam Younes@2014
Evaluation: Intangible Benefits • Intangible § Satisfaction § Organizational commitment § Improved work climate § Fewer complaints § Reduction of stress § Mastery § More is listed in the Text Book page 252
What to evaluate? • Access • Relevance to goals • Quality • Learning outcomes • Impact • Cost Effectiveness • Knowledge • General to Specific • Instructors • Methods of delivery
Who to Evaluate? • Audience Performance § Groups § Individuals • Roles § Groups § Individuals • Partners § Support § Responsibilities § Deliverables • Availability of subject matter experts
When to Evaluate? • At the end of an activity • Ongoing monitor for completion • Access • Program evaluation goals • Bi-Annual or Annually • Compliance Requirement • Audit Requirement
How to Evaluate? (1) • Questionnaire/survey • Pre and Post tests • Self-assessment • Quizzes after training (knowledge) • Access • Videotape training sessions • Follow up questionnaire (mastery) • Monitor compliance • Part of Job Performance • Feedback and suggestions Wiam Younes@2014
How to Evaluate? (2) • Track privacy and security incidents • Simulated attacks • Spot checks of personnel behavior • Record user ID of web-based training • Percent of attendance • Expertise • Material meets goals • Training Logs • Interviews • Re-evaluate method and material Wiam Younes@2014
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