Professionalism Professional behavior results in relationship building and

Professionalism “Professional behavior results in relationship building and positive outcomes. ”

People make a first impression in 30 seconds of meeting you TRUE FALSE or FALSE?

Credentials are the most important thing employers are looking for. TRUEFALSE or FALSE?

A very significant non-verbal element related to perceived confidence and credibility is posture. TRUE or FALSE?

35% of companies use software to block connections to inappropriate websites TRUEFALSE or FALSE?

If you make a bad first impression, it can take up to 20 more times of meeting that person to change that image TRUE or FALSE?

Up to 50% of our communication is non-verbal TRUE or FALSE? FALSE

What you DO speaks so loudly that I cannot hear what you say. - Ralph Waldo Emerson

Professionalism “Professional behavior cultivates trust and respect 1. Who you are from patients, peers, pharmacists and other health 2. What you do Professional behavior results in professionals. relationship 3. How othersbuilding and positive outcomes. ” perceive you - Skills Lab Code of Conduct

Making a good first impression • Non verbal communication • Ability to start a conversation • Punctual • Listen • Good handshake!

Worst Handshakes

Keeping a good first impression ü Attendance & Attention ü Participation & Preparation ü Motivation & Attitude ü Conscious of others

Keeping a good first impression ü Attendance & Attention • Punctuality • Good attendance • Be present

Keeping a good first impression ü Attendance & Attention ü Participation & Preparation • Take personal responsibility • Be engaged and interested • Be a Lifelong learner

Keeping a good first impression ü Attendance & Attention ü Participation & Preparation ü Motivation and Attitude • • • Show initiative Positive attitude Open to new ideas Seek constructive feedback Commitment to patient care

Keeping a good first impression ü Attendance & Attention ü Participation & Preparation ü Motivation and Attitude ü Conscious of others • • • Cleanliness Respect experience Generations in the workplace Company culture Manners matter

Communication 38% 55% 7% Unconscious signals Non-Verbal

Case Studies

Dress Code • Know your dress code • Observe people around you • Dress for the job you want • No scents

What NOT to Wear

What to Wear

Technology üCell phones üSmart phones üInternet üSocial networking

Email Etiquette

Professionalism Checklist ü Show up ü Participate ü Be enthusiastic ü Be conscious of those around you ü Dress for the part

Dining Etiquette Friday, January 21, 2011

Career Services Centre • 15 min drop in • Appointment • Online tools • Career Fairs • Job postings • Career Calendar 4 th Floor, SUB Building www. dal. ca/csc