Professionalism for Physicians and Scientists Washington University Medical
- Slides: 25
+ Professionalism for Physicians and Scientists Washington University Medical School 2015
+ Welcome!
Why study professionalism? Prevention: -vital concept in health care: + prevent rather than deal with consequences of disease -equally important for adverse workplace behaviors
Simple behaviors can make mutual respect and teamwork function in your workplace + Failure to deal with unprofessional behavior? -legal liability -impaired ability to achieve missions of the school
+ Course objectives n Turn to page 1 and chart 1
+ What are the business objectives of WUSM?
+ What qualities are needed in employees to meet WUSM’s business objectives?
Video: co-worker interaction. Note thoughts on Page 2. +
+ Thoughts? Benefit to WUSM of these behaviors? Detriments to WUSM of these behaviors?
+ Exercise: page 3 n Group 1: How should the employees in the video handle this behavior n Group 2: How should their manage handle this behavior?
+ Real quotes n n “We work together like 3 -yearolds play together. We work NEXT to each other but not WITH each other…People are minimally cooperative…but not collaborative at all. ” “For 12 hours a day, we take care of their patients, and we’re disrespected and degraded in front of each other. ” n “When four out of five people on your team are scared of you, they’ll start to make mistakes…” n “We’re losing our best…residents because they don’t want to put up with it. ” n “The fear is terrible for patient care. ”
+ What are the consequences of unprofessional behavior?
+ Uncivil Behavior Triangle (Page 4, poster)
+ How prevalent is bad behavior in health care? very What is the impact on patient care? threat Page 5
+ Joint Commission standards page 6 Statement regarding Disruptive Behavior (page 6) n To assure quality and to promote a culture of safety, health care organizations must address the problem of behaviors that threaten the performance of the health care team. Leadership Standards for Inappropriate Behavior: n Organization must have a code of conduct n Leaders must create and implement a process for managing disruptive and inappropriate behaviors.
+ ACGME expectations/WUSM Mission Statement (page 7) n One of six core competencies is “interpersonal and communications skills that result in effective information exchange and teaming with patients, their families, and other health professionals. ” n WUSM will lead in advancing human health…in a culture that supports diversity, inclusion, critical thinking, and creativity. ”
+ How can we maintain these standards? (page 8) n Civil Treatment Leader Actions n (see poster)
+ Prescriptive Rules (page 9, poster) n 1. Model Professional Behavior Consistently n 2. Be Mindful of the Impact of Words and Actions n 3. Focus on Behavior n 4. Document n 5. Get Help
+ How to Model Professional Behavior? (page 10) n Lead by example n Be mindful of what you say, how you say it, where you say it. n Mistake? Admit and apologize
+ How to Be Mindful of Words and Actions? (page 11) n NO JOKES or COMMENTS about race, color, sex, religion, national origin, disability, pregnancy, genetic information, age, sexual orientation or any other personal characteristic. n Treat co-workers the same way you treat you would like to be treated and the same way you treat your patients. n Do not participate in offensive or unwelcome activities. n Physicians are seen as leaders: be mindful of words and actions of others to ensure a productive workplace
+ Focus on Behavior – (page 12) n Your own n Others Document – (page 13) n Only facts
+ Get Help (page 14) n Call HR n Call Research Administration n Call Compliance hotline n Refer to WUSM Code of Conduct (page 45)
+ Video scenario: Inappropriate Mutual Banter (page 15) n Why is this banter a problem? n Still a problem if no one else can hear? n Ever been offended but not say anything? n How can this contribute to medical errors?
+ Minimizing Risk (page 16) Prescriptive Rules CT leader actions
+ Thank you!
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