Professional Communications Temperament Conflict Resolution Problem Solving Copyright

  • Slides: 11
Download presentation
Professional Communications Temperament, Conflict Resolution, & Problem Solving Copyright © Texas Education Agency, 2012.

Professional Communications Temperament, Conflict Resolution, & Problem Solving Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission. 1

Personality The combination of qualities that form distinctive characteristics or an individual's character Copyright

Personality The combination of qualities that form distinctive characteristics or an individual's character Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission. 2

Character The aggregate features and traits that form the individual nature of a person.

Character The aggregate features and traits that form the individual nature of a person. Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission. 3

Temperament The combination of observable and typical personality traits of an individual, including: l

Temperament The combination of observable and typical personality traits of an individual, including: l Communication style l Behavior l Attitudes l Values l Talents Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission. 4

The Four Temperaments Each temperament has unique qualities, strengths, and weaknesses. Many systems attempt

The Four Temperaments Each temperament has unique qualities, strengths, and weaknesses. Many systems attempt to categorize humans based on their temperaments. Dr. David Keirsey presents a useful system in Please Understand Me II (1998). The Guardian Security-seeking • Supervisors • Inspectors • Providers • Protectors The Artisan Sensation-seeking • Promoters • Crafters • Performers • Composers The Rationalist Knowledge-seeking • Masterminds • Inventors • Architects • Field Marshals Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission. The Idealist Identity-seeking • Teachers • Counselors • Champions • Healers 5

Conflict An incompatibility between two or more opinions, principles, or interests. Copyright © Texas

Conflict An incompatibility between two or more opinions, principles, or interests. Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission. 6

Resolution The action of solving a problem, dispute, or contentious matter. Copyright © Texas

Resolution The action of solving a problem, dispute, or contentious matter. Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission. 7

Alternative Dispute Resolution (ADR) Conflict Resolution is also called ADR, which stands for Alternative

Alternative Dispute Resolution (ADR) Conflict Resolution is also called ADR, which stands for Alternative Dispute Resolution. The terms mean the same thing and are used interchangeably when referring to formal methods of resolving a dispute. Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission. 8

Common Types of Conflict Resolution l l l Negotiation: discussion aimed at reaching an

Common Types of Conflict Resolution l l l Negotiation: discussion aimed at reaching an agreement. Mediation: the mediator’s goal is to bring the two parties to an agreement that satisfies each of them. The mediator is a sort of referee and can’t make any actual decisions Arbitration: a neutral third party has the power to make a decision after hearing all of the facts Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission. 9

Problem A matter or situation regarded as unwelcome or harmful that needs to be

Problem A matter or situation regarded as unwelcome or harmful that needs to be dealt with and overcome Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission. 10

Problem Solving Techniques: l l l l Problem identification: What is my concern? Goal

Problem Solving Techniques: l l l l Problem identification: What is my concern? Goal definition: What do I want to achieve or change? Brainstorming: What can I do? Consequences: What might happen? Decision: How should I do it? Implementation: Do it! Evaluation: Did it work? Copyright © Texas Education Agency, 2012. All rights reserved. Images and other multimedia content used with permission. 11