Professional Communication Lynne Dahmen Defining Professional Com all
- Slides: 15
Professional Communication Lynne Dahmen
Defining Professional Com «…all forms of speaking listening, relating, writing and responding in the workplace, both human and electronically mediated » Goodall and Goodall, 3
New Applications of Communication Models Message Receiver Sender Channel
Impinging Components l Noise Environment Physical Semantic Hierarchical l Communication history l l l l l Physical Organizational Time Cultural Feedback
Functional Approach to Com l Organize tasks/people l Create identities l Create meaning/interpretation
Organizational Identity l Persona l Credibility l Savvy
Researching a communication Environment l Pay attention to external environments l Note the organization of people, furniture, style of dress, language spoken, etc l Listen to how the employees talk and what they discuss l Ask questions!
Consciousness- « The mental state that brings us together with others involved in a communication context. Being conscious means that we are at once ‘an observer, a perceiver, a knower, a thinker and a potential actor’. » --Goodall and Goodall, 15
The CCCD Process l Choose l Create l Coordinate l Deliver
Steps towards Choosing a Goal l Audience analysis l Outcomes l Criteria for Success
Steps for Creating a Message l Develop a purpose/thesis l Organize your points l Develop your support l Craft effective strategies for delivering message—intros, transitions, conclusions
Coordinate with Others l How does your message fit into the organization? l Communicate with others as needed l What are some possible boundaries. l Adapt your message to the environment, situation, organization etc.
Adapting Coordination l Information l Communication l Respect l Adaptation
Types of Delivery l Reports l Presentations l Interpersonal Communication
Discovering Communication in the Moroccan Workplace Talk to a relative, parent or other individual you know who currently works in the Moroccan workplace. Ask him/her to rate the importance of interpersonal, organizational, team, speaking, written communication and presentational skills in his/her workplace. Explain to him/her the course you are taking and seek feedback on how these skills might benefit you as you try to integrate into the marketplace in the future. Also ask him/her about how things have changed (if they have) in the last 10 or 15 years. In a brief memo, discuss your findings, making sure to identify the business or organization in which the individual works, his/her role in the organization, and perhaps how long he/she has worked for this organization or business.
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