Professional and Staff Development Libraries Enrich Lives Robert

Professional and Staff Development: Libraries Enrich Lives: 图书馆专业人员和 作人员发展： 图书馆丰富生活 Robert W. Fernekes, Ph. D. Associate Professor Zach S. Henderson Library Georgia Southern University Georgia 30460 United States 罗伯特 W. 福勒基斯博士 美国南佐治亚州 30460 南佐治亚大学 扎克 S. 亨德森图书馆 副教授

Introduction, Background & Purpose 导言，背景与目的 Concepts, Principles & Terminology n Review of the Literature n High-Impact Training and Development n Putting It All Together n n n 概念，原则与术语 文献回顾 有重要影响力的培训 和发展 整合

Professional and Staff Development in Three Themes 专业人员和 作人员发展的三大主题 n n n Professional & Staff Development Overview Professional & Staff Development Practices & Methods Library Director Qualifications and Requirements n n n 专业 作人员发展概况 专业人员及员 发展的做 法与方法 图书馆馆长的资格和要求

The Effective Library 图书馆绩效 n Culture of Assessment: ¨ Organizational environment that facilitates evaluation ¨ Ongoing staff development: n n In measurement, evaluation & assessment activities To improve staff capabilities for customer service, better outcomes for customers and improved service quality ¨ Values & Rewards Results n 文化评估： ¨ 有利评估的组织环境 ¨ 正在进行的 作人员发 展 n n 测量，评价和评估活动 为了提高 作人员客户服 务的能力以取得更好的客 户服务结果并改善服务质 量 ¨ 价值观和奖励结果

Use Human Resource (HR) Management Functions to Build Training and Development Program 利用人力资源（HR）管理职能建立培训和发展计划 n n Support the Library’s Vision, Mission, Goals & Service Priorities Identified in the Strategic Planning Process Focus on Three HR Functions: Recruitment & Retention ¨ Training & Development ¨ Performance Management ¨ n n 在确定战略规划的过 程中支持图书馆的展 望，使命，目标和服 务 重点放在人力资源的 三项职能上： ¨ 人员招聘及保留 人员训练与发展 ¨ 人员绩效管理 ¨

Job Analysis and Development of Job Descriptions 作岗位分析和职务发展的说明 n n Identify Professional & Staff Knowledge, Skills, Abilities & Competencies Needed to ► Achieve Library’s Vision, Mission, Goals & Service Priorities Ohio Public Library Core Competencies http: //www. olc. org/Core. Competencies. asp n Use the Balanced Scorecard n 确定专业及 作人员的 知识，技能，能力和需 求的能力 ¨ n n 实现图书馆的展望，使命， 目标和服务的优先次序 俄亥俄公共图书馆核心 竞争力 使用平衡计分卡

Workplace as a Learning Place Theme II: Practices & Methods n n 作为一个学习场所的 作地点 主题 II： 实践与方法 Set Goals & Get Started Designing & Conducting a Needs Assessment Build Lifelong Learning into the Job Description Focus on role of Training in the Process of Change Create a Blended Learning Program n n 确定目标和开始设计 以进行需求评估 在职位描述中建立终 身学习的观念 侧重于在变化过程中 的的培训 创建一个混合式学习 计划

Increase Your Skills as Professionals, Staff & Volunteers 提高作为专业人员， 作人员及志愿人员的技能 n n n Formal Education Membership Services Conferences Online Offerings Opportunities thru the Workplace, Colleagues, Mentors & Collaboration n n 正式教育 会员制服务 专业会议 在线服务 通过 作场所的机会与 同事和导师展开合作

Encourage and Adopt Continuous Learning 鼓励和采取持续学习 n n Definition: Ongoing Learning Three Elements: Orientation ¨ Training ¨ Staff Development: ¨ n n n Individual Responsibility Participate in basic training Participate in assessing own needs & organizational needs n n 定义：不断地学习 三个要素： ¨ 取向 ¨ 训练 ¨ 职员发展 n 个人责任 n n 参与基本训练 参与评价自己的需要与 组织上的需要

Illustrative Library Balanced Scorecard Matthews (2008). Scorecards for Results: A guide for Developing a Library Balanced Scorecard, p. 56 图 解 图 书 馆 平 衡 计 分 卡

Balanced Scorecard: Organizational Readiness (Learning and Growth) Perspective Matthews (Nov/Dec, 2006). The Library Balanced Scorecard: Is It In Your future? Public Libraries, p 67 平衡计分卡：组织准备（学习与成长）之透视 ¨ Answer the following Questions:

Library Director Responsibilities Theme III Mc. Cook (2004). Introduction to Public Librarianship, p. 141 图书馆馆长的责任：

Public Library Director Knowledge and Skills Sager (Sep/Oct, 2001). Evolving Virtues: Public Library Administrative Skills. Public Libraries, p 268 -272 公共图书馆馆长的知识和技巧 n n n n n People Skills Vision Marketing Ability Communication Collaborative Skills Technical Skills Customer Service Problem-solving Ability Risk-Taking Self-Renewal n n n n n 人际关系技巧 展望 营销能力 交流 协作技能 技术技能 客户服务 问题解决能力 风险承担 自我更新

Questions and Comments 问题和意见 Contact Information 联系方式: Bob Fernekes, Associate Professor Information Services Librarian, Business Specialist Henderson Library, POB 8074 Georgia Southern University, Statesboro, GA 30460, U. S. A. Email: fernekes@georgiasouthern. edu Phone: 912 -478 -7822 Chinese Translation ： Li. Li Li, E-Information Services Librarian 中文翻译：李立力, 美国南佐治亚大学副教授扎克 S. 亨德森图书馆电子图书馆员 E-Mail: Li. Li@Georgia. Southern. edu