Professional and Social Responsibility PMP Prep Course PMBOK

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 PMP Study Group Professional and Social Responsibility © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Changes from PMBOK 2000 Professional Responsibility is a section that continues to be covered on the PMP exam in the PMBOK 4 th Edition. Professional Responsibility is now known as Professional and Social Responsibility is not a project management process with inputs or outputs and therefore, does not represent an actual chapter in the PMBOK. Professional Responsibility continues to comprise 9% of the PMP exam with 18 questions. Professional and Social Responsibility is governed by the Project Management Institutes Code of Ethics and Professional Conduct. © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 2

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Objective: Society depends on project management professionals to exercise sound judgment and to perform with a high degree of competence. In order to provide intellectual leadership and to advance the understanding of project professionals, Project Managers must clearly understand abide by the Project Management Institutes Code of Ethics and Professional Conduct © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 3

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Definition: Professional and Social Responsibility is having the knowledge of all project management processes and practical knowledge to fully understand exercise the Project Management Institute Code of Ethics and Professional Conduct. The purpose of this code is to instill confidence in the project management profession and to help an individual become a better practitioner. © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 4

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Professional and Social Responsibility is… Ensuring integrity of action and communications Contributing to project management knowledge Applying professional knowledge Respecting differences Balancing stakeholders interests Understanding and practicing PMI’s Code of Professional Conduct © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 5

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Ensuring Individual Integrity Report the truth in conversations and communications Obey copyright laws and infringement laws Do not take or give bribes or any form of inducement Treat everyone with respect and professionalism Report violations of laws, business policies and other rules Report violation of the PMI Professional Code of Conduct © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 6

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Ensuring Individual Integrity Report the truth in reports and project communications Accurately report status in all communications. This action cause corrective action to bring the project back on course. Refuse to be influenced by others to falsify or conceal relevant information Make decisions in support of the project ; not based on negative reaction © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 7

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Ensuring Individual Integrity Obey copyright laws Understand follow copyright laws Understand the rights to existing work products Understand the authorization to copy and distribute work that has a copyright infringement protection Understand the difference between work products owned by the employee or employer © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 8

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Ensuring Individual Integrity Lead the team to avoid participation in theft, fraud, corruption, embezzlement and bribery. There must not be actual or perceived improprieties. When working on international projects it is necessary to review the local laws concerning bribery. Some countries consider bribery a crime punishable by jail time Even though the United States believes certain actions are considered a bribe in other countries, certain actions are not considered a bribe (For example: paying a police chief in order to guarantee the safe passage of equipment through the city limits may be acceptable practice) © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 9

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Ensuring Individual Integrity Treat everyone with respect A key component of effective project management is open lines of communication. The foundation for establishing a fair and stable stream of dialogue is to treat everyone with respect. In the current environment of international outsourcing it is especially important for the project manager to be sensitive to cultural differences so all team members feel they are accepted active contributors to the project. Integrity and respect will foster the positive reputation that PMI PMP’s receive as a whole. A PMP draws from the “best of the best” based on their positive reputation. © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 10

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Ensuring Individual Integrity Report violations of laws, business policies and other rules If a project manager identifies a violation of ethics they are required to report the incident immediately to employer, PMI or other supervisory group. It is not the job of the project manager to determine what the penalty of the action is or why the breach is wrong…it is the project managers duty simply to report the incident. The project manager takes appropriate action to ensure that information is accurate, reliable and timely. NOTE: Questions on the exam relating to violations should be thought out before answering… the key to comprehension is that the project manager must immediately report violations to a manager or supervisor. © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 11

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Contribute to the Project Management Knowledge Base Share lessons learned from projects with other project managers and project teams Encourage project management education for project managers and stakeholders Coach and mentor project managers and project team members Identify and share project management best practices Use historical information to establish performance metrics for projects © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 12

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Contribute to the Project Management Knowledge Base When a project manager effectively takes action to contribute to the Project Management Knowledge Base: All Project Managers in the organization and potential project stakeholders grow professionally The organization progresses to become more efficient We advance our profession, individually and collectively. © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 13

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Enhance Personal Professional Competence Project Managers Should: Understand their personal strengths and weaknesses Continue to learn to apply project management techniques to actual projects Plan their professional development Always look for new information and practices to apply to help the company and its projects Learn about the industry or industries where they work © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 14

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Enhance Personal Professional Competence When a Project Manager enhances professional competence they: Grow professionally and personally Improve their project’s effectiveness Improve their company’s efficiency Increase their company’s productivity Augment their current education and experience, in order to stay ahead in an increasingly competitive market © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 15

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Promote Interaction Among Stakeholders Balance stakeholders’ interests Resolve competing interests Deal with problems and conflicts as they arise Interact with team and stakeholders in a professional and cooperative manner Identify and understand cultural differences © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 16

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Promote Interaction Among Stakeholders Balance Stakeholders’ Interests Balance competing demands and resources to ensure projects objectives are met Prioritize and balance competing tasks Identify all stakeholders early on in the project and understand their goals and objectives Treat stakeholders with fairness, respect, and impartiality Maintain a high level of transparency, impartiality, dignity, integrity and professionalism © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 17

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Promote Interaction Among Stakeholders Resolve Competing Interests The project manager must create stability with stakeholders who don’t align themselves with the project. Escalate the situation to management if resolution can not be met Mitigating conflicts: Determine options for a fair solution Employ conflict resolution tools such as communication, negotiation, collaboration and team building to facilitate consensus among those involved in its resolution. Re-estimate schedules, resources, and brainstorm to develop solutions Propose an alternative solution to eliminate the competing interest © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 18

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Promote Interaction Among Stakeholders Deal With Problems and Conflicts A project manager must promptly deal with problems and conflicts to avoid project delays Project delays that are deemed as “preventable” can be tied to a breach of ethical behavior on the part of the project manager A project manager must be prepared to deal with possible adverse stakeholder action: Always attempt to understand analyze the nature of any problem; listening to others is essential to understanding Encourage everybody to ask questions without hesitation. Effectively deal with instability by creating a focus towards the project’s objectives. © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 19

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Promote Interaction Among Stakeholders Interact With Team and Stakeholders in a Professional and Cooperative Manner A systematic process that is founded on clear objectives and strategies on a project will inspire cooperation The project manager should set a cooperative example with all stakeholders When a project has a spirit of cooperation, an optimistic foundation is set for the overall success of the project. A project manager boosts professional reputation when a project succeeds. It is necessary to develop a team understanding that fosters trust and a constructive team relationship © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 20

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Promote Interaction Among Stakeholders Identify and Understand Cultural Differences It is important for the project manager to plan for cultural diversity on projects Foresee and anticipate cultural differences Determine various tools that support stakeholder communication Discuss the topic of cultural differences openly at team meetings as needed © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 21

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Understanding and Practicing PMI’s PMP Code of Professional Conduct The next part of this class involves a review of PMI’s PMP Code of Professional Conduct. The Code of Conduct is broken down into two main parts. The first focuses on responsibilities to the profession and the second focuses on responsibilities to the customers and public. Can you think of why in today’s business environment it is important to have a code of professional conduct? Give some reasons why the code has a dual emphasis? © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 22

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Understanding and Practicing PMI’s PMP Code of Professional Conduct I. Responsibilities to the Profession A. Compliance with all organizational rules and policies 1. Responsibility to provide accurate and truthful representations concerning all information directly or indirectly related to all aspects of the PMI Certification Program, including but not limited to the following: examination applications, test item banks, examinations, answer sheets, candidate information and PMI Continuing Certification Requirements Program reporting forms. 2. Upon a reasonable and factual basis, responsibility to report possible violations of the PMP Code of Professional Conduct by individuals in the field of project management. 3. Responsibility to cooperate with PMI concerning ethics violations and the collection of related information. Project Management Institute PMP Code of Professional Conduct © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 23

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Understanding and Practicing PMI’s PMP Code of Professional Conduct I. Responsibilities to the Profession A. Compliance with all organizational rules and policies 4. Responsibility to disclose to clients, customers, owners or contractors, significant circumstances that could be construed as a conflict of interest or an appearance of impropriety. Project Management Institute PMP Code of Professional Conduct © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 24

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Understanding and Practicing PMI’s PMP Code of Professional Conduct I. Responsibilities to the Profession B. Candidate Professional Practice 1. Responsibility to provide accurate, truthful advertising and representations concerning qualifications, experience and performance. 2. Responsibility to comply with laws, regulations and ethical standards governing professional practice in the state/province and/or country when providing project management services. Project Management Institute PMP Code of Professional Conduct © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 25

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Understanding and Practicing PMI’s PMP Code of Professional Conduct I. Responsibilities to the Profession B. Candidate in Professional Practice 3. Responsibility to act in an honest and ethical manner when interacting with PMI and when providing project management services. 4. Responsibility to maintain and respect the confidentiality of the contents of the PMP credential exam. Project Management Institute PMP Code of Professional Conduct © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 26

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Understanding and Practicing PMI’s PMP Code of Professional Conduct I. Responsibilities to the Profession C. Advancement of the Profession 1. Responsibility to recognize and respect intellectual property developed or owned by others, and to otherwise act in an accurate, truthful and complete manner, including all activities related to professional work and research. 2. Responsibility to support and disseminate the PMP Code of Professional Conduct to other PMI members. Project Management Institute PMP Code of Professional Conduct © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 27

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Understanding and Practicing PMI’s PMP Code of Professional Conduct I. Responsibilities to the Profession Following are highlights of the PMP Code of Professional Conduct: Provide truthful representations when applying and taking the certification test Report those who violate the code of professional conduct Cooperate with PMI during investigations of conduct violations Provide truthful representations concerning qualification and experience Comply with laws and regulations concerning professional practice © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 28

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Understanding and Practicing PMI’s PMP Code of Professional Conduct I. Responsibilities to the Profession Provide credit to the intellectual property and work of others Encourage other PMP’s to maintain the code of conduct Maintain accurate records and accounting with records released to the public Complete the projects as planned unless otherwise directed by the customer Maintain confidentiality of all sensitive information where the obligation exists Do not permit a conflict of interest to compromise those interests of a customer or cloud professional judgment Do not give or accept gifts or inappropriate payments © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 29

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Understanding and Practicing PMI’s PMP Code of Professional Conduct II. Responsibilities to the Customers and Public The second part of the PMP Code of Professional Conduct is clear but here are the highlights restated: Provide truthful representations concerning costs, services and expected results. Perform projects to satisfy the scope of the project unless otherwise directed by the customer. Maintain the confidentiality of all sensitive client information. Do not permit conflicts of interest to cloud professional judgment. Do not give or accept inappropriate gifts. © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 30

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Understanding and Practicing PMI’s PMP Code of Professional Conduct II. Responsibilities to the Customers and Public An effort should be made to understand the code of conduct so it may applied beyond the exam and throughout your career as a Project Manager. Following the code may not always be easy. Let’s say that you find out that one of your friends or co-workers lied about their prior project management duties that enabled them to sit for the exam. What would you do? © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 31

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Understanding and Practicing PMI’s PMP Code of Professional Conduct II. Responsibilities to the Customers and Public A. Qualifications, experience and performance of professional services. 1. Responsibility to provide accurate and truthful representations to the public in advertising, public statements and in the preparation of estimates concerning costs, services and expected results. 2. Responsibility to maintain and satisfy the scope and objectives of professional services, unless otherwise directed by the customer. 3. Responsibility to maintain and respect the confidentiality of sensitive information obtained in the course of professional activities or otherwise where a clear obligation exists. Project Management Institute PMP Code of Professional Conduct © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 32

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Understanding and Practicing PMI’s PMP Code of Professional Conduct II. Responsibilities to the Customers and Public B. Conflict of interest situations and other prohibited professional conduct. 1. 2. Responsibility to ensure that a conflict of interest does not compromise legitimate interests of a client or customer, or influence/interfere with professional judgments. Responsibility to refrain from offering or accepting inappropriate payments, gifts or other forms of compensation for personal gain, unless in conformity with applicable laws or customs of the country where project management services are being provided. Project Management Institute PMP Code of Professional Conduct © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 33

Professional and Social Responsibility PMP Prep Course – PMBOK 4 th Edition – Version 2. 0 Understanding and Practicing PMI’s PMP Code of Professional Conduct Again, the code of conduct should be understood and followed way beyond you sit for your exam. However, following the code may not always be an easy task. Let’s say you are instructed by your boss to lead a meeting with a prospective customer where you are to assure him/her that certain deliverables will be met, that you know are not at all possible. How would you handle such a situation? © 2010 Long Island Chapter of the Project Management Institute ALL RIGHTS RESERVED 34