Production Operations Management Why study POM What is
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Production Operations Management • • • Why study POM? What is POM? Will we end up working in POM? What does an Ops Manager do? Think about quality and competitiveness DSCI 3123 1
Why study POM? • • • Operations is all around us Traditional - Manufacturing definition Think non-traditional / non-manufacturing Service oriented Think about operations of our daily lives How does POM impact corporate strategy? DSCI 3123 2
Why study POM? • Major function of any organization • Analyze how goods and services are produced • Costly part of any organization DSCI 3123 3
What is POM? • Def: A set of activities that creates goods and services through the transformation of inputs and outputs • Tangible or Intangible goods • Think banking, airlines, or East Carolina U. DSCI 3123 4
What is POM? • Managers must make decisions regarding – – Product and Service Design Facility Layout and Location Planning and Scheduling Supply Chain Management • Are these connected to the common themes of quality, competitiveness, and business strategy? DSCI 3123 5
Will you end up working in POM? • Look in the Classifieds - Jobs such as: – – – Planner/Master Scheduler Operations Process Manager Logistics Manager Distribution Manager Supply Chain Consulting Process and Planning Consulting DSCI 3123 6
Will you end up working in POM? • If not directly in POM, Definitely with POM Purchasing, buyers, vendors, etc. Marketing, Advertising, PR DSCI 3123 Finance and Accounting HR, Unions, EPA, etc. Operations Sales, quality Control, customers Information Systems 7
What does an Ops Manager Do? • Relatively young discipline • Old school Scientific management • Eli Whitney, Frederick Taylor, Henry Gantt, Frank and Lillian Gilbreth • New school of Quality • Walter Shewhart (SPC), Edwards Deming (14 points) • Fields such as Industrial Engineering, Management Science, Operations Research have arisen DSCI 3123 8
What does an Ops Manager Do? • All managers perform the basics of the management process • Management process is: – – – Planning Organizing Staffing Leading Controlling DSCI 3123 9
What does an Ops Manager Do? • Good Ops managers perform these basics effectively and efficiently • Ops managers make decisions on how to allocate scarce resources and are key players in corporate strategy • Many businesses have failed due to bad Ops management • Think to yourself of a poorly run operation……. . DSCI 3123 10
Summary • • • Why study POM? What is POM? Will we end up working in POM? What does an Ops Manager do? Think about quality and competitiveness DSCI 3123 11
Summary • Operations Management A set of activities that creates goods and services through the transformation of inputs and outputs DSCI 3123 12
Summary • Relatively young discipline • Old school Scientific management • New school of Quality • Walter Shewhart (SPC), Edwards Deming (14 points) • Fields such as Industrial Engineering, Management Science, Operations Research have arisen DSCI 3123 13
