Production Management Managing your team and conflict management

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Production Management Managing your team and conflict management

Production Management Managing your team and conflict management

Managing your Team Remember: • You are a Leader • You are a communicator

Managing your Team Remember: • You are a Leader • You are a communicator • Ensure you have an overview of the whole production • Manage your time appropriately

Managing your Team Remember: • Delegate responsibility • Make well considered decisions • People

Managing your Team Remember: • Delegate responsibility • Make well considered decisions • People will look to you for help • You will have to make tough choices • Communication skills and understanding how to manage conflict is vital

Managing Conflict-n/’konflikt/ 1 A state of opposition, fight, struggle. 2 Clashing or opposed interests

Managing Conflict-n/’konflikt/ 1 A state of opposition, fight, struggle. 2 Clashing or opposed interests

Clashing or Opposing Interests? Good Conflict? Is that possible?

Clashing or Opposing Interests? Good Conflict? Is that possible?

Good Conflict • Improve the quality of decisions • Stimulate discussion • Allow for

Good Conflict • Improve the quality of decisions • Stimulate discussion • Allow for creativity and imagination • Create energetic atmosphere • Foster new ideas, alternatives, and solutions • Test our positions and beliefs

Clashing or opposing interests Bad conflict however…

Clashing or opposing interests Bad conflict however…

Clashing or Opposing Interests • Be destructive and uncontrollable • Create dysfunctional teams •

Clashing or Opposing Interests • Be destructive and uncontrollable • Create dysfunctional teams • Inhibit the quality of your work • Reduces the exchange of ideas and information • Develop animosities • Break down communication • Diminish trust and support

Foundation of Resolution Communication

Foundation of Resolution Communication

Communication • 55% Body Language • 38% Tone of your voice • 7% Words

Communication • 55% Body Language • 38% Tone of your voice • 7% Words

Rapport • Active Listening • Effective Questioning • Building Empathy

Rapport • Active Listening • Effective Questioning • Building Empathy

Empathy and Trust are the platforms for effective understanding, communication and relationships Empathy is

Empathy and Trust are the platforms for effective understanding, communication and relationships Empathy is essential for developing solutions or resolving conflict

Building Empathy • Listen- truly listen to people • Don’t interrupt • Tune in

Building Empathy • Listen- truly listen to people • Don’t interrupt • Tune in to non-verbal communication • Body language and tone • Use peoples names • Be fully present • Smile! • Encourage • Genuine recognition and praise

Practical Action • Clarity on what you want to achieve • Never promise what

Practical Action • Clarity on what you want to achieve • Never promise what you can’t deliver • Take responsibility for your actions • Demonstrate empathy • Ask questions and listen • Stay calm and focused • What mode are they using? Combat with one that gets the right result!