Production Management Managing your team and conflict management
- Slides: 14
Production Management Managing your team and conflict management
Managing your Team Remember: • You are a Leader • You are a communicator • Ensure you have an overview of the whole production • Manage your time appropriately
Managing your Team Remember: • Delegate responsibility • Make well considered decisions • People will look to you for help • You will have to make tough choices • Communication skills and understanding how to manage conflict is vital
Managing Conflict-n/’konflikt/ 1 A state of opposition, fight, struggle. 2 Clashing or opposed interests
Clashing or Opposing Interests? Good Conflict? Is that possible?
Good Conflict • Improve the quality of decisions • Stimulate discussion • Allow for creativity and imagination • Create energetic atmosphere • Foster new ideas, alternatives, and solutions • Test our positions and beliefs
Clashing or opposing interests Bad conflict however…
Clashing or Opposing Interests • Be destructive and uncontrollable • Create dysfunctional teams • Inhibit the quality of your work • Reduces the exchange of ideas and information • Develop animosities • Break down communication • Diminish trust and support
Foundation of Resolution Communication
Communication • 55% Body Language • 38% Tone of your voice • 7% Words
Rapport • Active Listening • Effective Questioning • Building Empathy
Empathy and Trust are the platforms for effective understanding, communication and relationships Empathy is essential for developing solutions or resolving conflict
Building Empathy • Listen- truly listen to people • Don’t interrupt • Tune in to non-verbal communication • Body language and tone • Use peoples names • Be fully present • Smile! • Encourage • Genuine recognition and praise
Practical Action • Clarity on what you want to achieve • Never promise what you can’t deliver • Take responsibility for your actions • Demonstrate empathy • Ask questions and listen • Stay calm and focused • What mode are they using? Combat with one that gets the right result!
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