PRODUCTION AND OPERATIONS MANAGEMENT Ch 4 Managing Quality

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PRODUCTION AND OPERATIONS MANAGEMENT Ch. 4: Managing Quality SUMMARY POM - J. Galván 1

PRODUCTION AND OPERATIONS MANAGEMENT Ch. 4: Managing Quality SUMMARY POM - J. Galván 1

BASIC POINTS n WHAT IS QUALITY IN A PRODUCTIVE ENVIRONMENT? • Why quality? •

BASIC POINTS n WHAT IS QUALITY IN A PRODUCTIVE ENVIRONMENT? • Why quality? • TQM and how to emplement it • What is quality? • Why quality management standards? • What is certification? • Tools for quality management POM - J. Galván 2

QUESTIONS n n Provide your own definition of product quality. Name several products that

QUESTIONS n n Provide your own definition of product quality. Name several products that do not require high quality. How can a university control the quality of its output (that is, its graduates)? What are the major components of the QC system? POM - J. Galván 3

QUESTIONS (I) n n n Explain the concepts of Total Quality Management and ISO

QUESTIONS (I) n n n Explain the concepts of Total Quality Management and ISO 9000 series standards. What are the benefits of inspection and quality control? One hundred percent inspection • Will always catch all of the defective parts • Means that only good parts will be shipped to the customer • Is always practical and gener ally a good idea • Means that every part is checked to see whether or not it is defective POM - J. Galván 4

QUESTIONS (III) n n A series of quality assurance standards designed to ensure consistent

QUESTIONS (III) n n A series of quality assurance standards designed to ensure consistent product quality under many conditions is known as • statistical process control. • total quality standards. • total quality management. • ISO 9000. What is the assumption that underlies the meaning of a quality management standard POM - J. Galván 5

DO CHECK WHAT YOU DO! POM - J. Galván 6

DO CHECK WHAT YOU DO! POM - J. Galván 6

What is quality? POM - J. Galván 7

What is quality? POM - J. Galván 7

And here are the winners of the competition: SAFETY AT WORK Or HOW TO

And here are the winners of the competition: SAFETY AT WORK Or HOW TO APPLY QUALITY TO HUMAN RESOURCES POM - J. Galván 8

4 th place POM - J. Galván 9

4 th place POM - J. Galván 9

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3 rd place POM - J. Galván 11

3 rd place POM - J. Galván 11

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POM - J. Galván 12

2 nd place POM - J. Galván 13

2 nd place POM - J. Galván 13

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POM - J. Galván 14

And the WINNER is…. . POM - J. Galván 15

And the WINNER is…. . POM - J. Galván 15

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Procedural quality must be rewarded POM - J. Galván 17

Procedural quality must be rewarded POM - J. Galván 17

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