Product Roadmap Aura Reference Architecture Mark Bridge Avaya

Product Roadmap & Aura Reference Architecture Mark Bridge, Avaya Systems Engineering

Avaya. N – Global UC Market Leadership Global Unified Communications revenue share #1 Unified Communications revenue 1 #1 Telephony Solutions revenue 1 #1 Audio Conferencing licenses 2 #1 Enterprise messaging revenue 3 #1 Maintenance Services revenue 4 Gartner Magic Quadrant Leader in Unified Communications, Enterprise Communications and Contact Center quadrants 5 Avaya named to the 2009 world’s most ethical companies list NOTE: Current analyst data includes results for LG-Nortel and other shipment activity that will be restated and may change in future analyst reports. Source: Dell’Oro Group, Calendar 2008 Source: [1] Dell’Oro Group; [2] MZA, Ltd; [3] T 3 i Group; . [4] Intellicom; [5] Gartner Inc. © 2009. All rights reserved. 2

Avaya. N – Global Market Leadership Worldwide Contact Center Market Share (ACD Agents) 4 Gartner Magic Quadrant Leader in Contact Center Nortel Enterprise 12% 4 #1 World Wide Call Center Market Avaya 35% Others 20% Share 4 Industry Leading Contact Center customers 4 Avaya Labs Innovation Aspect 4% Cisco 14% Genesys 15% 4 Award Winning Portfolio Sources: Gartner Magic Quadrant, Gartner Source: Gartner Group, Calendar 2008 $4 B+ Product Market with $5 B+ related Professional Services NOTE: Nortel market share data may include LG-Nortel © 2009. All rights reserved. 3

Global SME Market Leadership Global SME Telephony Market Share Nortel 7. 4% Worldwide SME Unified Communications Product Market Opportunity ($End-User) Avaya + Nortel 17. 7% Avaya 10. 3% $4+ Billion NEC 11. 8% Others 45. 9% (Just Product) Cisco 10. 1% Siemens 7. 0% Alcatel-Lucent 7. 5% Source: Canalys, Calendar 2008 (Line size: 20 -99) Source: Avaya analysis based on multiple industry reports (6/09); SME= firms with <250 employees UC Applications include Contact Center, Messaging, Audio/Video/Web Conferencing NOTE: Nortel results from industry analysts include results for LG-Nortel and other shipment activity that will be restated in developing a true baseline for combined Avaya-Nortel performance; Historical market shares may change. © 2009. All rights reserved. 4

CS 1000 Roadmap Today 12 Months 18 -30 Months Avaya Aura™ Integrate and extend CS 1000 R 6 (today) Integrate and extend CS 1000 R 7 Upgrades and Extensions upgrade Meridian 4 Upgrade to R 6 for features, support and latest SIP 4 SIP-integrate with Avaya Aura today, leverage ACE 4 Upgrade BCM/branch to SIP 4 Lower multivendor costs 4 Centrally deploy shared UC and customer service apps 4 Meridian upgrade to CS 1000 or add SIP gateways 4 New customer features, common Presence and IM, deeper NRS integration within Session Manager 4 Add new users, lines, any type of phone as needed 4 1100/1200 SIP phones will become Avaya Aura ready Grow with Avaya Aura 4 Distributed SIP architecture 4 Context-aware, any-media 4 Common UC applications and clients across portfolio 4 Communications enabled business applications 4 Consistently serve customers everywhere © 2009. All rights reserved. 5

Messaging Roadmap Today 12 Months 18 -30 Months Octel continue to migrate Modular Messaging upgrade Next Generation Unified Messaging Call Pilot Meridian Mail HMS for Hospitality 4 Continue with Call Pilot, add users as required 4 Continue with Modular Messaging, add users as required 4 Move from Meridian Mail to Call Pilot or Modular Messaging 4 Continue HMS for hospitality market 4 Ongoing releases provide new functionality and continued support 4 Leverage SIP integration 4 Consider messaging consolidation with shared Modular Messaging to lower costs 4 Natural upgrade path for all customers to next-gen SIPbased solution 4 Consistent user experiences with all TUI interfaces available 4 Common investment in future capabilities © 2009. All rights reserved. 6

Conferencing and MCS Roadmap Today 12 Months 18 -30 Months Meeting Exchange NMC and MCS 5100 for Conf support Common UC clients & applications MCS 5100 for UC with CS 1000 4 Meeting Exchange delivers Richer conferencing Scheduling/management Higher scale Web collaboration Microsoft, IBM, Adobe Avaya Aura SIP-ready 4 Continued support for NMC • • • (and MCS 5100 conferencing) 4 MCS 5100 for UC available for CS 1000 customers support 4 Meeting Exchange is path forward for new and NMC 4 Use Avaya Aura to deploy Meeting Exchange across many locations & systems 4 Evolve MCS over time to common cross-portfolio Avaya one-X® UC clients and applications with common presence and IM 4 Common investment in a single SIP-based UC, conferencing and collaboration platform 4 Tighter integration of video solutions within broader collaboration portfolio 4 UC feature growth also benefits from AS 5300 technology integration with Avaya Aura © 2009. All rights reserved. 7

The SMEC Roadmap Will Streamline for Simplicity, Focus On Innovation For Sale Today 2010 2011 PLATFORMS CONVERGE Investment Protection: Products Will Converge with IP Office into best of breed solution *Note: In addition, support policy includes 3 years of manufacturer support beyond any effective end of sale date, as well as 3 years of Avaya service support beyond end of manufacturer support. All products remain for sale* © 2009. All rights reserved. 8

Enterprise Context Center Product Transition Summary CC 5. 2 (one-X® Agent 2. 0) CC 6. 0 CC 7. 0 (one-X® Agent 3. 0) Interaction Center 7. 2 AIC 7. 3 NGCC R 4 NGCC R 3 Midmarket Intelligent Customer Routing CC 7. 1 / CC 7. 1 Express Today (Reporting, Agent Desktop) ICR 1. 5 NGCC R 1 NGCC R 2 (Reporting, Agent Desktop) May 2010 Nov 2010 May 2011 Nov 2011 (Reporting, Agent Desktop) May 2012 © 2009. All rights reserved. 9

Aura Reference Architecture © 2009. All rights reserved. 10

Aura Reference Architecture Application Layer Three Layer Reference Model based on SIP and Open Standards. Connection Layer Aura facilitates Ubiquitous delivery of Applications and Services from the Cloud to a Multi-Vendor Environment. Access Layer © 2009. All rights reserved. 11

Aura Reference Architecture Application Layer Unified Messaging Multimedia Conferencing Context Center Self Service Agile Communication Environment Service Oriented Architecture 1 x Mobility Primary Data Center Connection Layer Session Manager Contact Recording Persistent Quality Monitoring Session Reporting Presence IM Next Gen E 9 -1 -1 NENA i 3 Service Provider Access Layer Up to 250, 000 SIP Registrations Alternate Data Center SIP Trunks Sequenced Applications Conferenced As Needed to a Persistent SIP Session SIP Trunks Geo-Redundant Active / Active Servers Service Provider Radio Network Avaya ERS, HP Pro. Curve, Cisco, Others Avaya, Nortel, Polycom, Citel, Cisco, Others Avaya CM, IP Office, Nortel CS 1000, BCM, Cisco CM Avaya, Nortel, Audiocodes, Others Commoditized Ethernet Edge Commoditized SIP Endpoints Multi-Vendor Platforms Gateways Survivability © 2009. All rights reserved. 12