Product Overview Confidential 992021 Message One Overview Message

Product Overview (Confidential) 9/9/2021

Message. One Overview Message. One is changing the economics of business continuity and email management • Message. One is the fastest-growing company in the business continuity and email management industry • Award-winning managed services delivered from a global network of DR data centers. • 1, 000+ customers and millions of users depend on Message. One • World-class delivery partners: 9/9/2021 © 2006 Message. One – Confidential 2

Message. One Products Message. One provides a complete platform for email management and business continuity Alert. Find. TM Crisis Communication Alert. Find provides critical 2 -way emergency communications with thousands of employees during a crisis 9/9/2021 Email Management Services (EMSTM) Email Continuity Email Recovery EMS Email Continuity is a standby email system that ensures that you never lose access to email – no matter what EMS Email Recovery recovers lost email messages back into your primary environment after an outage Wireless Continuity Email Security EMS Wireless Continuity for Black. Berry© ensures that Black. Berry devices continue to operate during any email outage EMS Email Security automatically eliminates spam, viruses, and unwanted content from your email environment Email Archive EMS Email Archive provides email archiving policy management for e-discovery, storage management, compliance, and disaster recovery © 2006 Message. One – Confidential One. Switch. TM Application Availability One. Switch provides global disaster recovery command control for Windows applications 3

Communication Continuity Alert. Find 9/9/2021

Alert. Find provides the communication backbone for crisis management The Alert. Find Value Proposition During a crisis or disaster, normal methods of communication will likely fail when you need them most. Alert. Find provides executives and crisis managers with a direct communication channel to employees, customers and other constituents. Alert. Find provides the most effective method to quickly, securely, and reliably distribute and collect information in real-time using all available modes of communication. 9/9/2021 © 2006 Message. One – Confidential 5

Alert. Find Overview Alert. Find is the most powerful and dependable enterprise-class notification service available Enable 2 -way Emergency Communications Automatically escalate between an unlimited number of devices to reach an individual. When a person is contacted, they may be asked a question, or connected to a live conference bridge Message. One Alert. Find Fully Integrated to Your IT Environment Synchronizes contact data from HR, DR Planning, email, and other systems to ensure data accuracy and completeness Designed for Security & Privacy Alert. Find’s hierarchical security model allows you to restrict the scope and permissions of any user of the system. This capability is key to enabling departmental use of the system within a larger organization Hosted in Global, Tier 4 DR Data Centers Alert. Find is delivered from a global network of hardened, Tier 4 data centers enabling international call origination, in-country inbound phone numbers, and compliance with international data privacy regulations Supports Many Use Cases Used today for crisis management, employee roll call, security mobilizations, IT outage communication, site closures, product recalls, and hundreds of other use cases 9/9/2021 © 2006 Message. One – Confidential 6

Alert. Find Overview How Alert. Find Works • Choose recipients based on team, location, skill, email distribution list, or any other data element • Contact lists are synchronized with your systems of record so they are always up-todate • Granular security model allows you to limit access to contacts and private data 9/9/2021 • Initiate messages via the web or via phone • Messages can be recorded or text-tospeech • Messages can be pre -planned and stored as part of scenarios • Organize and manage related notifications as a single incident • Reach people via email, phone, fax, text message, or pager • Bring recipients into a live conference bridge • Analyze collected data in real-time • Examine notification effectiveness • Ask questions and collect data in real-time • Identify respondents for follow-up: Who needs help? Who was never reached? • Authenticate recipients for private messages • Full audit trail of all notification attempts • Escalate between recipients based on rules & responses © 2006 Message. One – Confidential 7

Alert. Find Case Studies Alert. Find is used today for crisis response, security management, and daily operations Employee Health & Safety Hurricane Communications IT Outage Notification Used to notify, account for, and ensure safety of 5, 000 employees during company-wide crises 300+ notifications / year to manage operations and protect employees during hurricane season IT staff and end user communication of server outages and application downtime Daily Operations Crisis Team Mobilization Staffing Management Used to locate attorneys and assemble legal teams to respond to clients or execute time-sensitive documents IT Security Mobilization Used to quickly locate and assemble crisis teams 24 x 7 when incidents occur Dangerous Weather Alerts National Weather Service Rapid global mobilization of Cybersecurity team to new IT security threats 9/9/2021 Announcement of new weather alerts to mayors, first responders, and municipalities © 2006 Message. One – Confidential Automated communication and confirmation of pilot staffing based on seniority Emergency Communications City of Baltimore Emergency communication to first responders, city leaders, and key community contacts 8

Summary: Essential Notification Requirements Only Alert. Find meets the 5 essential requirements for emergency notification 1 Infrastructure Always Available Dedicated capacity n Infrastructure dedicated to DR n Infrastructure distributed across global network of Tier-4 datacenters n 5 reasons why the largest enterprises trust Alert. Find 2 Maintains Accurate Contact Information Synchronization with HR, directory, email, and DR planning systems Auto-synchronization of new employees n Auto-notify users to update contact information n n 3 Easy to Send Notifications During a Crisis Activate via web, IVR, live phone support, or web services API n Incident Management enables end-to-end crisis management n 4 Security & Data Privacy Control who can send notifications, see contact information and 12 other permissions n Compartmentalize departments, locations, etc so they do not interfere with each other n International hosting complies with EU data privacy requirements n 5 Supports Inbound & Outbound Communication Widest variety of outbound notification modes n Alert. Find’s Hotline™ allows you to integrate inbound and outbound notification processes through a simple toll-free number n 9/9/2021 © 2006 Message. One – Confidential 9