Process reengineering of MGMREGS MKCL and Pragati Abhiyan

Context o Go. M – sincere, several, serious efforts to improve o Various actors contributing including MKCL o History of state EGS giving strength as well as burden o o MKCL – a more complete thought for all processes including MIS Pragati Abhiyan working on EGS, field problems to policy, trying to sense the complexity Proposal of Systemic perspective There is no claim that is the final & complete solution but it is the direction that is important

Experience of last season o o April-May labour attendance increased to 6. 44 lakhs Achieved this number after a long time At the same time this experience restated the implementation issues What are the problems?

Challenges of implementation o o o o Expenditure do not match labour data Expenditure not being booked Delayed Payment Works not on shelf Quality of works? Administration under severe stress Present reporting formats not giving field reality for monitoring and corrective measures

Implementation processes o o o Registration Preparation of shelf Delivery mechanism Fund flow Digitisation (MIS) Social Audit, Grievance Redressal, (feed back loop)

Implementation processes List of works Shelf preparation Work onsite Measurement and evaluation Digitization Labour Registration Demand of Work Wages Social Audit Fund Flow

Implementation processe challenge example Measurement Book Pay Order Preparation Measurement on field BDO sanction Availaibility of Funds with Post and disbursal Muster Registration (job card no. , acc no. ) Payment of Wages to labourer Fund movement – Dist/Block/Po st

Generic problems o How we manage information o o o Admin o o Retrospective indicators for prospective transaction Communication o o Organisational structure Delivery mechanism Monitoring Funds o o Separation of transaction and book keeping Consolidation Feedback – from functionaries, MIS related Generation of assets

Reengineered system – a closer look

Proposed system – Some principles o o o Block as the basic unit of implementation, the delivery loop completes at Block. Digitisation of all data and as close to source as possible Transaction based MIS Fund transfers – e managed Reports generated not submitted leading to Monitoring at all levels real time Suo-moto disclosure of information assisted by IT

Transaction Management System Asset • Technical design and estimate • Work Progress Labourer • Registration • Employment tracking Transaction MIS Funds • Labour • Material • Admin Muster and MB

Labour Cycle o o o o Registration Opening up individual accounts Demand of work Work commencement Work site facilities Muster management Wage payment & wage slips

Work Cycle o Preparation of shelf ( Work ID) o Work commencement – (In Process) o Measurement of Work o Work Completion(Complete)

Administration o Optimisation of resources (Personnel & Infrastructure) o Based on a study o o High Priority Medium Priority Low Priority Block – basic unit o o BCC Delivery mechanism

Administration (Contd. ) o Personnel GRS at Gram Panchayat Data entry operators at Block APO or extension officer at Block BCC In charge at Block Technical team at Block Messenger

Administration (Contd. ) o Monitoring o Review and Plan meetings o Communication

Training o o o Role and Responsibilities Knowledge, Skills and Attitude Induction and Refresher Reference Manual Common points o o o Understanding the process of NREGA Role clarity and their tasks Understanding formats Expenses booking MIS Coordination with other stake holders

Training for different stakeholders Personnel Details Gram Rozgar Sevak-induction E-learning module, phased Gram Rozgar sevak – Refesher 3 days Gram Sevak – (experienced/inexperienced) 3 days / 5 days Technical personnel –contract 5 days Data entry Persons 3 days Dy. Collector/Dy. CEO/MIS Coordinator 2 days

Grievance Redressal o Call Centre (Help Line) o Ombudsman o NREGA website

Social Audit o Public Hearing o Evaluation studies

Finance o Electronic Fund Management System o Wage Payment procedure o o BC Model Other Transaction

Proposed System Principles o o o Block as the basic unit of implementation, the delivery loop completes at Block. Digitisation of all data and as close to source as possible Transaction based MIS Fund transfers – e managed Reports generated not submitted, Monitoring at all levels real time Suo-moto disclosure of information assisted by IT

Proposed System - Principles (Contd. ) o o o Focus of knowledge in asset creation Development Cadre as Implementors Optimisation of resource use Training agency independent of implementation agency Independent Grievance redressal Standard communication ways for interfunctionary communication

Payment of wages – reengineered system Measurement on field Registration (job card no. , acc no. ) – Thru’ GRS Muster, MB, Pay order generation (through TMS) Payment of Wages to labourer BDO sanction, Funds etransfer (through TMS) Disbursal thru’ wages through BC

Implementation processe challenge example Measurement Book Pay Order Preparation BDO sanction Measurement on field Availaibility of Funds with Post and disbursal Muster Registration (job card no. , acc no. ) Payment of Wages to labourer Fund movement – Dist/Block/Po st

Transaction Management System - revisited

Open for discussion….

Contours for discussion Work to start in 15 days on demand As much work as the labourer wants Payment within 15 days Correct payment Transparency in digital form Grievance redressal Durable, productive assets

Taking forward o o o Get entire software system (TMS) done o Technical estimation system o Finances o MB & Muster o Registration o Formats Infrastructure Yashada for studies (labour potential, knowledge i/p for estimate generation) Yashada – Planning training methodology, modules and schedules Conduct Trainings – provide Manuals, Process & tasks precisely defines and a kit Recruitments