Process of Online Shopping Introduction Agent Hi Richard

Introduction: • Agent: Hi Richard, I am Ron, hope you are doing well today.

Create account xxxxx • Customer: In order to do shop online, need to go

• When logged in to the website, you will have the menu with

Payment and Customer Receipt • After shopper shops the customer order, we will deduct

Delivery and Customer feedback • • After payment successfully, order will be send to

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Process of Online Shopping

Introduction: • Agent: Hi Richard, I am Ron, hope you are doing well today. How can I help today? • Customer: Hi Ron, I am doing good, thanks. Can I know the process of online shopping briefly? • Agent: Sure. Please follow my instructions on process of online shopping • Customer: ok, thanks.

Create account xxxxx • Customer: In order to do shop online, need to go for our website and create account. For signing up, customer needs to provide a username(email id) and password. Customer receives mail and need to confirm email address. After creating account, customer needs to login to the account.

Shop and adding items to cart

• When logged in to the website, you will have the menu with different options. • In the account, at first there will be (pop)suggestions box where customer can prefer to select brands and items • Now the customer starts shopping the items that they wants to order and add to cart. • At last, customer places order.

Payment and Customer Receipt • After shopper shops the customer order, we will deduct the amount and sends receipt to the provided email address

Delivery and Customer feedback • • After payment successfully, order will be send to warehouse followed by delivery. customer will get order and requested to give feedback to their order.