Process Mapping Airfield Business Unit Airfield Business Missions

Process Mapping Airfield Business Unit

Airfield Business Missions • Increase aircraft movement through development, planning and execution of growth projects – Just in time capacity of facilities to meet growth in air traffic and business demand • Uphold the business health through promotion of operational safety and quality to facilitate the flow of aircraft, passenger and cargo • Internal & external transfer of airfield management competency • Continuous productivity improvement

Port of Origin / Destination Key Processes: Business Development Process Real Time Aircraft Flow Management Process HKIA Supporting Processes: Safety Management Quality Management Aerodrome Licensing Management Revenue & Expenditure Management Staff Development Contract / Franchise Management Facility Management

Business Development Process Customer Airlines/ Passengers Process Owner ABU Process Partners BUs / SUs Process Partners Regulator / Governments Process Partners Ramp Operators Market Demand & Customer Needs Capacity Inputs Continuous Review Satisfy Customer Needs Specific Customer Needs Explore Business Opportunities Develop Business Case & Explore Options Implementation Planning • Infrastructure • Products • Services • SP&D – Market • Pricing Traffic Survey & Technical Forecast Analysis Inputs • IM – Market studies & e. g. IRR intelligence calculation, • CBU – China • Airworthiness gazettal • Airspace studies Restriction Regulatory • Air Services Requirements Consultation Requirements Rights / Consultation • Runway Slot Consultation & Buy-in Implementation Technical Support & Solution Post Implementation Review • Terms of Use • Contingency Planning • Risk Assessment • Financial Procedures • Project Management Endorsement from Requlators

Real Time Aircraft Flow Management Process Owner ABU Process Partners BUs / SUs Technical & Operational Inputs Flight Schedule • Aprons Operations • Stand allocation • Aircraft parking & arrival procedures • Apron facilities & operating Airport Operations procedures Manual – Airfield • Airbridge positioning Operations • Operational procedures during low visibility conditions • Airside vehicle licensing & operations • Airfield management • Bird control Technical & • Incident / accident handling Operational • Operational staff training & certification Inputs Process Partners Ramp Operators / Franchisees, Service Providers Process Partners CAD Endorsement Customer Airlines Regulatory Requirements

Real Time Aircraft Flow Management Process Customer Airlines Technical & Operational Inputs Flight Schedule Process Owner ABU Airport Operations Manual – Airfield Operations Process Partners BUs / SUs Process Partners Ramp Operators / Franchisees, Service Providers Process Partners CAD Endorsement Technical & Technical Operational Inputs Regulatory Requirements Stand Allocation Arrival Operation Disseminate to AOCC Resources Deployment Disseminate to ATC • Pre-arrival checks • Marshalling • Chock-on record Technical Support, Surveys & Invoicing (IT/TSP/SSEPS/FFD) Aircraft Servicing • Chock • Airbridge positioning • Baggage / cargo offloading • Cabin cleaning, etc

Real Time Aircraft Flow Management Process Customer Airlines Technical & Operational Inputs On Time Performance Flight Schedule Process Owner ABU Safety, Performance & Operational Audit Airport Operations Manual – Airfield Operations Process Partners BUs / SUs Process Partners Ramp Operators / Franchisees, Service Providers Process Partners CAD Endorsement Technical & Technical Operational Inputs Regulatory Requirements Stand Allocation Arrival Operation Disseminate to AOCC Departure Operation Technical Support, Surveys & Invoicing (IT/TSP/SSEPS/FFD) Resources Deployment Disseminate to ATC Chock-off record • Baggage / cargo loading • Catering • re-fueling • Push back, etc Aircraft Servicing CAD Audit

Real Time Aircraft Flow Management Process Customer Airlines Technical & Operational Inputs On Time Performance Flight Schedule Process Owner ABU Safety, Performance & Operational Audit Airport Operations Manual – Airfield Operations Process Partners BUs / SUs Process Partners Ramp Operators / Franchisees, Service Providers Process Partners CAD Endorsement Technical & Technical Operational Inputs Regulatory Requirements Stand Allocation Arrival Operation Disseminate to AOCC Departure Operation Disruption / Incident Handling • Contingency plan • Flight rescheduling • Flow control, etc Technical Support, Surveys & Invoicing (IT/TSP/SSEPS/FFD) Resources Deployment Disseminate to ATC Technical & Operational Support Aircraft Servicing CAD Audit

Real Time Aircraft Flow Management Process Technical & Operational Inputs On Time Performance Flight Schedule Process Owner ABU Safety, Performance & Operational Audit Airport Operations Manual – Airfield Operations Process Partners BUs / SUs Process Partners Ramp Operators / Franchisees, Service Providers Process Partners CAD Endorsement Technical & Technical Operational Inputs Regulatory Requirements Stand Allocation Arrival Operation Disseminate to AOCC Departure Operation Disruption / Incident Handling Review & Update Operational Procedures Technical Support, Surveys & Invoicing (IT/TSP/SSEPS/FFD) Resources Deployment Disseminate to ATC Technical & Operational Support Aircraft Servicing CAD Audit Feedback Endorsement Customer Airlines Regulatory Requirements

2005/06 Process Improvement Projects 1. Airfield Works Coordination Process 2. Integration and Streamlining of Bird Control and Airfield Inspection Process 3. New Destination Incentive Arrangement (NDIA) Rebates Application Process

1. Airfield Works Coordination Process

Airfield Works Coordination Process (Before Improvement) A Typical Day… Customer TSP Works request Amend Schedule Customer PSU Works request Amend Schedule Customer Contractor Process Partner ABU Amend Schedule Liaise with PSU/Contractor to amend schedule Liaise with TSP/Contractor to amend schedule Y N Higher priority Y Liaise with TSP to amend schedule Y Check against Works Permits Process Partner CAD N Higher priority Liaise with PSU to amend schedule Y Overlap with submitted Works schedule? 1 st work request N Approve request & Inform CAD of facilities closure Acknowledge schedule Check against Works Permits Overlap with submitted Works schedule? 2 nd work request N Approve request & Inform CAD of facilities closure Acknowledge schedule …….

The same process was repeated whenever ABU receive customers’ work request • Customers which will make works requests: – TSP: Civil Maintenance/E&M Maintenance – Contractors: Grass cutting, janitorial, AGL, apron Cleaning, pest control – PSU: Various airfield project works – PCCW, HKO, AA/CAD Survey Team …. etc

Airfield Works Coordination Process (After Improvement) Customer TSP Amend Schedule (if required) Works request Customer PSU Works request Amend Schedule (if required) Customer Contractor Amend Schedule (if required) Works request Process Partner ABU Check against Works Permits Process Partner CAD Conduct pre-night closure meeting to set priority and liaise work schedule Approve request & Inform CAD of facilities closure Acknowledg e schedule

Airfield Works Coordination Process Improvement Target Result • A pre-night works meeting 2300 at AOC (trial w. e. f. 1 Sep 05 and full implementation target on 1 Oct 05) • All involved parties better coordinate on all airfield works and enhance works safety and efficiency • Significantly reduce information collection and communication time • Target manpower saving: 30 man hour/month

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