Process Map The process map provides a visual

Process Map The process map provides a visual representation of the process steps and activities that are preformed in order to create a product, or to deliver a service. Process mapping is a structured workflow analysis that documents how the work is done. Steps to Process Mapping 1. Establish book ends. Identify where the process starts and stops. 2. Conduct a GEMBA walk to understand the detail process steps. 3. Record process steps and findings from GEMBA. 4. Sequence process steps. Remember, document the current state as it actually happens (not what should or could happen). 5. Use process mapping symbols correctly. 6. Socialize the map to build consensus. Put the map to use. Seek to close gaps between the current state and the ideal state. Eliminate wasteful process steps.

Process Mapping with Kaizen Burst D start step 1. step 2. step 3. A step 4. step 5. step 6. step 7. B C Opportunities for improvement A B Details about issue A Details about issue B C D Details about issue C Details about issue D stop

Process Mapping with Waste Flow Analysis Current State Process x x Eliminate Waste, Identify Efficiencies, Reduce Cost, and Time Future State Process Improvement Green dot valued added process steps • What would the customer pay for? Blue dot business value added process steps • Are there regulatory, state or federal guidelines that require this step? Red dot business value added process steps • Anything the customer wouldn’t pay for, if they knew it existed. Improvement