Process Improvement Verification System PIVS ANGUS MACINTYRE OPEN

Process Improvement Verification System (PIVS) ANGUS MACINTYRE OPEN www. thalesgroup. com Copyright © 2015 by A Mac. Intyre Published and used by the SSEE and INCOSE with permission

This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. Agenda 2 £ Thales Overview £ Chorus 2. 0 : Thales Business Management System £ Process Verification Improvement System £Background £Strategy £Usage £ PIVS Metrics £ PIVS Lessons Learnt £ Questions ENCOSE Presentation September 2015 OPEN

This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. Worldwide operations… Global reach, local expertise 3 ENCOSE Presentation September 2015 67, 000 employees in 56 countries OPEN

This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. . in all the markets we serve… Trusted partner for a safer world 4 ENCOSE Presentation September 2015 OPEN

This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. Global Business Units and Business Lines 5 ENCOSE Presentation September 2015 OPEN

This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. Thales in the UK 6 ENCOSE Presentation September 2015 OPEN

This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. Key UK sites Basingstoke Belfast Bristol Cambridge Cheadle Heath (Stockport) Crawley Doncaster Glasgow London Reading (Research & Technology facility) Templecombe Weybridge (HQ) 7 ENCOSE Presentation September 2015 OPEN

This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. Chorus 2. 0 8 ENCOSE Presentation September 2015 OPEN

This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. Process Map 9 ENCOSE Presentation September 2015 OPEN

PIVS Definition & Objectives This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. ▌ What is it ? Verification that the process is correct and fully implemented in the real activities as defined in the applicable plan and in the reference system (Chorus) This activity is performed regularly and objectively ▌ What are the Objectives ? Ensure proper implementation of processes Give the management the right level of visibility on problems and risks that could impact the quality of delivered products and services Provide training / coaching to process users on how to implement processes and work accordingly with maturity Provide tracks for improvement and deployment of new practices to process owners, and thus contribute to continuous improvement Verification Actions are an improvement tool for work packages / projects / processes across the whole organisation 10 OPEN ENCOSE Presentation September 2015

This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. PIVS 11 ENCOSE Presentation September 2015 OPEN

Architecture of PIVS Content This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. Disciplines of interviewed actors Process Activities / Milestones Disciplines Processes Checkpoints : elements to be verified, associated to : • disciplines • processes • steps (reviews, milestones) OPEN ENCOSE Presentation September 2015 SW IS RH etc P 1 …. Ckpoint P 2 …. Ckpoint etc…. Ckpoint GPO/CPO 12 PM Group level and local specificities

This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. A global Approach in Thales to foster Process Implementation and improvement 13 ENCOSE Presentation September 2015 OPEN

This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. Structure 14 ENCOSE Presentation September 2015 OPEN

CMMI practices for the development, maintenance and delivery of products and services across their entire lifecycle. This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. £ Good £ PIVS provides a traceability between checkpoints and CMMI® V 1. 3 practices (CMMI–DEV, CMMI–ACQ, CMMI-SVC). £ The CMMI practices are loaded in PIVS at Group level. £ They are common for all organisations in the Group. ® CMM & CMMI are registered in the U. S. Patent and Trademark Office by Carnegie Mellon University (SM) SCAMPI is a service mark of Carnegie Mellon University 15 OPEN ENCOSE Presentation September 2015

This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. PIVS in the UK 9001 AS 9100 14000 etc DAOS 18001 Use PIVS results to measure the Project/Entities/Countries level of deployment and compliance to Chorus 2. 0/Standards Take time to Plan audits properly – select appropriate PIVS questions and identify additional ones with the SMEs Closed Loop actions raised with Country Process Owners, Local Process Correspondents and Project Personnel managed in QPulse 16 OPEN ENCOSE Presentation September 2015

This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. Checkpoints £ Off-line Fundamentals checklists: Modify the results for each sheet of discipline: £ Off-line In-depth checklists: Modify the results (sheet of checkpoints): 17 ENCOSE Presentation September 2015 OPEN

This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. Top Issues 18 ENCOSE Presentation September 2015 OPEN

Lessons Learned – 1 of 2 This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. u Auditor u u 19 Help is required to identify the PIVS questions to be asked u Set up of UK PIVS templates u Audit Strategy document aligned to the templates u “How to” PIVS Guide General: u Need to schedule audits relative to areas of Project risk – Significant number of audit with no Actions. u Prepare audits well in advance. u Subject Matter Expert (SME) commitment & engage during prep. u Schedule audit time for Team discussion, & PIVS updates. u A need for additional training for the QAM community u Root Cause Analysis (RCA) to facilitate performing the analysis u the Chorus 2. 0 process detail OPEN ENCOSE Presentation September 2015

This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. Lessons Learned – 2 of 2 u 20 PIVS: u Create individual PIVS Checkpoints for each process using the UK templates u Remove the UK template project and update with the project being reviewed u Tailor checkpoints for “killer” questions early. u A “N” requires an Action raised in QPulse u A “L” or “P” requires an action raised in the project action tracker u Raise “change request” if the question is unclear u Suggest additional questions for inclusion in the checklists again through a ”Change Request” OPEN ENCOSE Presentation September 2015

This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. PIVS Review u Standard Set of questions : no requirement to reinvent the wheel u Agreed by the process community u Provides evidence of adherence to the Chorus 2. 0 / ISO/ CMMI etc u Easily updatable and accessible u Standard metrics available u Allows comparison between projects, sites, entities PIVS provides a bond between Quality and the disciplines 21 OPEN ENCOSE Presentation September 2015

This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. Question Time 22 ENCOSE Presentation September 2015 OPEN

6 - Design, Develop and Qualify the solution This document may not be reproduced, modified, adapted, published, translated, in any way, in whole or in part or disclosed to a third party without the prior written consent of Thales - © Thales 2015 All rights reserved. The Solution can be a system, a sub-system, a product / equipment, a software/hardware component or a service (for its tangible part), One process with 3 contexts [Solution, Hardware, Software] 6. 1 - Design, Develop and Qualify the Solution DDQS reviews : milestone reviews or other kind (ie wp inspection, release reviews…. ) depending of the chosen development cycle The process shall be tailoring in consistency with general rules (see tailoring instruction 87201604 -DDQ-GRP) Reinforced roles of the Design Authority (DA) [GBU], (DA PL) [Product line] and of the Project Design Authority (PDA) [Project view] 23 OPEN ENCOSE Presentation September 2015