Process Flow Template Please use the tools on

Process Flow Template Please use the tools on the right to develop your process flow Tools Example Flow: A patient attending A&E (non-resus) Patient walks into Accident & Emergency Patient books in at reception End time Activity time 0: 05 5 mins Patient triaged by Nurse 0: 35 5 mins Patient seen immediately 0: 40 0 mins Resus Doctor requests further investigations Doctor analyses results 2: 25 10 mins 2: 15 45 mins Doctor sees patient, takes history & examines Admit / Discharge 1: 30 45 mins D Resus/ Majors/ Trollies/ Minors A EST takes bloods and inserts cannula 0: 45 5 mins Majors/ Trollies/ Minors Seen in chronological order

An illiterate patient leaving Services hospital with their TTO discharge medication Patient collects medications from pharmacy Patient understands Patient returns home Patient understands Increased chance of successful adherence Decision to discharge patient Successful explanation Handwritten TTO given to patient Decreased chance of successful adherence Unsuccessful explanation Yes Patient does not understand Explanation from doctor? Patient does not understand No Patient collects medications from pharmacy Patient returns home Explanation from family / community? No Patient does not understand