Procedure for STAQ Online Store STAQ Pharma October

Procedure for STAQ Online Store STAQ Pharma _October 2020 1

Transparent and Availability Welcome Email Signup Form First Login CSOS Documentation Place Order Processing Order Reports & Invoices E 222 Certificate COA Download Support and Contacts STAQ Pharma _October 2020 2

First Onboarding Email Good Afternoon < name >, On behalf of STAQ Pharma, I would like to take this opportunity to welcome you as a new customer. I am excited to have you with us and look forward to a long working relationship. I will be your primary point of contact for all sale orders and order fulfillment. Please feel free to reach out to me with any questions, comments, and/or feedback. Welcome to STAQ Online Store. Thank you for signing up for a new account. Our team is hard at work setting up your account and we may reach out to you with some additional questions. We will send you a new user ID and password shortly and at that point you can start ordering. Our sales staff will assist you the first time you log on to the STAQ Online Store as you will need to allow cookies and make specific sites trusted sites at your hospital. We will also assist you in uploading your CSOS certificate to the CSOS portal via the Online Store. Thank you and I am looking forwarding to working with you. Best Regards, STAQ Pharma _October 2020 All New customers must provide: Hospital Name CSOS DEA # Signing Authority AP Contact 3

Signup Form Sales will send your username and password in a welcome email Dear < name >, Thank you for registering with the STAQ Online Store. Please note that we are starting with 2 products and will gradually be increasing the products and BUDs. Below is your user ID and password for STAQ Online Store. <<<<jsmith@hospital. com >>> <<<<<Hospital>>>> Below is the link to STAQ Online Store https: //staqpharma. com/ STAQ Pharma _October 2020 4

Upload CSOS Certificate All Customers will need to verify their CSOS certificate to order CII products on the STAQ Online Store Or continue to send paper DEA Form-222 Using CSOS in our ordering system will allow you to view historical orders for your DEA reporting STAQ Pharma _October 2020 5

Various Navigation Buttons “Easy Ordering” Template Option Best Selling Option Product History Product Search Quick Order Message of the Day STAQ Pharma _October 2020 6

Place Order Input your PO# before checkout Review Order STAQ Pharma _October 2020 7

Sales will receive customer order confirmation at orders@staqpharma. com Processing Order Sales will notify the Customer and let them know the expected delivery date Sales will notify the Customer the day the item is shipped. Same day shipping if ordered before 12 pm MST. The COA, invoice and packing slip will be shipped with the product. This will also be stored on the Online Store. STAQ Pharma _October 2020 8

Various Reports View/export/print invoices with COAs ü View Invoices with COAs ü Log into STAQ Online Store ü Top tool bar go to “My Account” ü View my invoices ü Document information screen pops up ü Click on COA pdf Copy of the COA will be mailed with every package And available for download on our ordering website. STAQ Pharma _October 2020 9

Transparency Quarterly Reports and FDA Audit Observations STAQ Pharma _October 2020 10

Print Order (this page displays the e 222 form and will have an option to print): STAQ Pharma _October 2020 11

Search Order: STAQ Pharma _October 2020 12

Online Knowledge Base https: //staqpharma. com/knowledge-base/ Online Knowledge Base for quick access to support articles. STAQ Pharma _October 2020 13

Support Contacts Nassera Vezelis National Account Director Cell: 585 -737 -0909 E-mail: Nvezelis@staqphatma. com MARK SPIECKER Call: 303 -921 -5789 E-mail: Mspieker@staqpharma. com IT Support Jonathan Hungerford E-mail: IT@staqpharma. com Call: 619 -277 -2637 STAQ Pharma _October 2020 Main Office Phone: 833 -397 -0106 Main Office E-mail: orders@staqpharma. com 14