ProblemSolving Communication Systematic ProblemSolving Reflectivethinking sequence Define problem

Problem-Solving Communication Systematic Problem-Solving Reflective-thinking sequence • Define problem – Probative question • Analyze problem – Questions to ask

Problem-Solving Communication Systematic Problem-Solving Reflective-thinking sequence • Establish criteria for solution • Consider possible solutions • Decide on solution • Implement solution • Follow up on solution

Problem-Solving Communication Stages in Group Problem Solving • • Orientation phase Conflict phase Emergence phase Reinforcement phase • • Forming Storming Norming Performing

Problem-Solving Communication Functional Role Analysis • Task roles • Relational roles • Dysfunctional roles

Problem-Solving Communication Decision-Making Methods • • • Consensus Majority vote Minority decision Expert opinion Authority rule

Problem-Solving Communication Choice of Decision-Making Method • • Type of decision Importance Available time Personal relationships

Effective Communication in Groups and Teams • Recognize group and personal goals – Hidden agendas • Promote desirable norms – Establish norms early – Comply with established norms

Effective Communication in Groups and Teams • Promote optimal level of cohesiveness – Shared/compatible goals – Progress toward goals – Shared norms or values – Minimal threat among members

Effective Communication in Groups and Teams • Promote optimal level of cohesiveness – Interdependence – Competition from outside group – Shared group experiences

Effective Communication in Groups and Teams • Avoid excessive conformity – Groupthink – Risky shift – Cohesive groups most at risk

Effective Communication in Groups and Teams • Encourage creativity – Brainstorming – Rules of brainstorming • Avoid evaluation at first • Seek quantity of ideas • Seek new combinations

Effective Communication in Groups and Teams • Encourage creativity – Brainstorming Process • Generate possible solutions • Eliminate duplicate ideas • Evaluate ideas