Problem solving strategies context common sense phrases idioms

解题过程中应做到 Problem solving strategies 注意上下文语境（context) 了解常识背景（common sense） 掌握习惯搭配（phrases & idioms） 运用词义辨析 （comparison） 运用语法分析（grammar analysis) 运用逻辑分析 (logical analysis ) 运用排除法 （exclusive method ）

（一） I hadn't even got a chance to enter the store before an African American woman approached me and asked if I would help her return an item (商品). The item she had __1__ was intended for her daughter, but she had already received a __2__ one. The lady __3__ to exchange the item for something else in the store but she was told she needed an ID __4__ the deal could not take place.

• I went to the __5__ with the woman so we could use my ID. The salesman immediately started __6__her of asking the first __7__ person she saw to help her. Although that was __8__ , I didn't understand why it __9__. After all, not everyone is given the opportunity to __10__ an ID in this country. • Then, we asked to speak with a manager, who explained that there was no __11__ to return the item without a receipt and then went on to say the woman could not __12__ she purchased the item.

• “ __13__ I, a young white female, were to enter the store and request you to make an exchange without a receipt, I would not be __14__ the privilege—as I have proof from the past，” I said. He must have realized at that moment what he had done, because he __15__ to exchange the item. • There are many valuable lessons in the story. The first is to help a stranger in need. I __16__ when the woman asked for my help, but __17__ in my head I asked myself, “Why not? What valid __18__ do I actually have？” I had none, so I helped her.

The second lesson is not to judge a book by its __19__. The woman looked poor, but she __20__ the same treatment as anyone else does.

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