Problem Solving Organisation Assessment Criteria at every level

Problem Solving – Organisation Assessment Criteria at every level Criteria Objective Problem Solving Framework usage Everyone Using Problem Solving - RAPID - PRACTICAL - ADVANCED Right approach for right problem by the right level. “Go See” and Ask Go See - the training and development plan for Problem Solving and the current deployment status. Ask - to see examples of RPS's, PPS’s (All Areas). Review content and quality level. Ask - about the teaching-coaching process behind it Ask - employees about Problem Solving and the Framework. Check understanding of 5 Why and Root Cause Ask - employees the last time they were involved in Problem Solving Ask - about the problem, approach used. Ask - a manager to show a previous PPS A 3 (recent 6 months old max) and ask them to explain the RCA that has been carried out. Go See - and ask about the countermeasures for recent problems have been sustained 1 2 3 4 5 Starting Learning Implementing Driving Excelling Problem solving is generally conducted by management or qualified persons e. g. 6σ Projects There is a general All employees understand the understanding of the Good understanding of the problem-solving framework problem framework and the framework by the management and have been different levels of Rapid, team. involved/exposed to at least Practical and Advanced Structured/formal training is one of the approaches. problem solving. planned and ongoing. Problem escalation and support is seamless at every level Typically this results in Whole organisation is jumping to solutions and engaged and involved in Training and development of overburden on a few Recognition that problem Usage throughout the using the problem. Rapid /Practical is people to try and solve all solving should be inclusive organisation is evident and to a solving framework. predominantly done by the problems. not exclusive at all levels of consistently good standard. leaders using training and on Lack of use of structured the organisation. Organisation is seen as a the job coaching. methodology by others As such, starting to develop Clear results from using benchmark for others and imply that smaller & apply the different framework are evident and is used to teach, coach Problem solving is becoming a problems are not solved, methods Some evidence is connected to the business and develop them. mind-set/habit and part of the and reoccurrence is available, but the priorities. culture frequent. standard/level is varied. Proof Points Some Problem Solving done by a few selected experts Four types of problems not understood by management Leaders Fire Fight problems themselves on daily basis Training Focused on certification / belt achievement of some, rather than skill progression of all people Proof Points Four Types of Problems understood by management Basic Fishbone, 5 Why, Root Cause Analysis (RCA) development for all employees ongoing. Target audiences / requirements identified for all levels (Rapid, Practical and Advanced). Training/development plan established and rolling. Management overcheck - Proof Points - Usage & visualisation of Correct selection of the best method for different problems e. g. - kaizen for real time issues - Rapid is driven on simple data collection - Practical used for operational / business Advanced used on technical / complex the different methods is evident e. g. Quadrant charts for Rapid A 3’s for Practical Projects report outs for Advanced - >95% employees have been involved in a Rapid Problem Solving activity Leaders as the Teachers of others, coaching and developing problem solving capability (training, coaching, mentoring, sign off). Leaders give guidance as part of their Management Routines. - >90% of the staff including office areas are using an approach from the Framework. Proof Points - Leadership & team members are leading by example by strong Go See approach to Problem Solving - Development of people in problem solving is a priority