Princeton University IVY Plus at Brown University Frank

Princeton University IVY Plus at Brown University Frank Ferrara Dave Wirth

Convergence of The Telecom Staff and Function into Other Support Groups l Hardware Support (installation/repair) – Combined Technicians from Telecom and Data groups to offer better coverage and less duplication of efforts Princeton University Office of Information Technology

Administrative Services • Ordering, voice mail, billing – One place for application information Princeton University Office of Information Technology

Networking and Telecommunications l Administration, design and switch staff – Converged strategy and design Princeton University Office of Information Technology

Customer Services l One place to go for help for anything to do with technology in OIT Princeton University Office of Information Technology

Internet and Bandwidth Increase l l A significant increase in commodity Internet from 160 Mbs to 1000 Mbs (two ISPs of 500 Mbs on gigabit connections) I 2 from 100 Mbs to 500 Mbs (also via a gigabit connection). Princeton University Office of Information Technology

Internet and Bandwidth Increase (cont’d) l l This involved upgrading infrastructure, new monitor platform, and removal of the Packeteer traffic shapers. [We had enough bandwidth to not worry about shaping traffic. ] Outbound bandwidth rate limited: student dorms, VPN, and wireless traffic to 1 Mb. No complaints about these limits. [Usage at peak: about 30% of the commodity and 35% of the I 2 bandwidth. ] Princeton University Office of Information Technology

Full Wireless Coverage (in building) l l l Moving to have full wireless data coverage for the majority of campus buildings by the fall of 2007. Constructed a roadmap to layout schedule for building upgrade. To date, about 800 Cisco fat APs deployed include Butler Apartments (grad housing, WWII style) with external enclosures. Private AP needed to be disconnected when the campus wireless service was installed in a building (including dorms). Princeton University Office of Information Technology

Removal of Direct Charging l l l The University moved away from its long standing model of directly charging departments and projects for host registrations and network connections to a more centrally funded model that did not involve monthly billing. Student dorm connections were already rolled into the room charge. Students, Faculty, and Administration can now register additional machines without additional cost. Princeton University Office of Information Technology

Upgrade Building Infrastructure to Support 100 mbs Desktops l l To be positioned to move desktop machines to 100 Mbs connectivity, building electronics (Cat 5 and fiber cabling already in place) are being replaced on a proactive schedule to provide gigabit connectivity between the core and the building and 100 Mbs to the desktop. We are also position to provide gigabit to the desktop and 10 Gbs to the core when needed and justified Princeton University Office of Information Technology

Disaster Recovery Planning l l Work continues on improving the DR plan and handling power problems and upgrades at the main computing center. In addition, the backup machine room is being expanded to handle 42 racks of equipment and will house the test and Q/A servers to be repurposed in case of a disaster at the main computing center. Princeton University Office of Information Technology

Disaster Recovery Planning (cont’d) l l We presented a disaster recovery Telecom plan to the EPTF of the University and also to the OIT Disaster Planning team Not a specific plan but generic: – – – On Campus/Local Regional National/Global Princeton University Office of Information Technology

Telecommunications l l l Upgraded Switch to level SE 9. 0 software. Increased capacity by another 768 station to accommodate New College coming online this year Update on Black Box Maintenance and Nortel Princeton University Office of Information Technology

ISSUES 10 Year Campus Plan - No new Administrative buildings on campus OIT moving by 2011 over a mile off campus On-campus only, non-OIT applications In Building Carrier Signal Redistribution Voice communications Emergency Response Systems Princeton University Office of Information Technology

On-Campus Only, Non-OIT Applications l A number of network based applications, which are not directly supported by the central computing organization, such as Prox card system, security camera system, point of sales cash registers, copies, power monitoring, and electronic bulletin boards are in operation on the campus networks. The interesting problem to address is how are these applications supported (server hardware, network performance, security, application maintenance) and when do they move from departmental systems to enterprise system (supported directly by OIT). Princeton University Office of Information Technology

Distributed Antenna System l A pilot project is in progress to create a central distribution of multi-carrier cell phone signal over the campus fiber infrastructure to selected locations. Basement of First campus center is the first location and Verizon is the only carrier. The system is Princeton-owned and managed. More carriers with direct fiber connection to the on-campus carrier cell sites are expected to be added this summer. The goal is for us to be able to distribute cell phone signal to locations that are not reachable (below ground), but without carrier support or intervention. Princeton University Office of Information Technology

Voice Communications l Evaluation of the future direction for voice communication is underway. One of the interesting problems is to understand, with over 90% of the students having personal cell phone, how to create an integrated voice communication plan for servers such as voice mail and E 911. In addition, what technologies make sense given the existing investment in the telephone copper infrastructure and the use of that copper plant for non-voice connections such as fire alarm notification. (i. e. Non OIT applications) Princeton University Office of Information Technology

Emergency Response Systems Princeton’s Approach

Alert Methods l l l l Lower Tech Runners Fire Alarms Sirens PA Systems Radio & TV Announcements Hotlines Web Pages l l l Higher Tech Electronic Message Boards Cameras TV Scrolls Reverse 911 Event Notification Systems: Voice, Pagers, SMS, Email System Report on success Princeton University Office of Information Technology

Why l l l Useful for emergency situations, especially when we have to get information out to the whole campus or people working in a specific area. Proactive system rather than passive. E-mail, hotlines and voice messages require someone to look for the information. This system allows us to push the information out. Can set up call groups by building or department. Provides another redundant means of communication. Students are increasingly using cell phones rather than campus phones and this system allows us to reach out to them. Once we have the system, we could propose uses for other purposes. This may motivate more people to provide cell phone numbers, particularly students. Princeton University Office of Information Technology

Criteria l l l l l SMS text messaging E-mail capabilities Compatible with our systems for uploading data Ability to interface with data systems automatically, rather than strictly manually Data manipulation, including sorting and creating call groups, both on their site and from ours. Report functions, e. g. , which phones received messages, etc. Ability to have pre-recorded messages with a Princeton voice, e. g. , for a weather emergency or a road blockage. Company has a good disaster/business continuity plan 24/7 customer service Princeton University Office of Information Technology

Criteria (cont’d) l l l l l Training Ability to send a message from anywhere via internet or phone Automatically redials each number until picked up (after maximum number of tries) Call acknowledgement Hosted off-site Data integrity Ability to add temporary numbers (nice to have) Survey capabilities (nice to have) Data security for FERPA High priority for emergency trunking Princeton University Office of Information Technology

System Finalists l l l Company Public Telephone SWN Communication Omnilert NTI Av. Tex l l l Product Group Messaging Send Word Now e 2 Campus Connect-Ed City Watch Princeton University Office of Information Technology