Preventive Maintenance Service Agreement From Rockwell Automation PUBLIC

Agenda What is a Preventive Maintenance Service Agreement? Benefits Maintenance Activities Performed Competitive Differentiators Summary PUBLIC Copyright © 2016 Rockwell Automation, Inc. All Rights Reserved. 2

Preventive Maintenance Total Protection and Peace of Mind with the Full Support of Rockwell Automation Standing Behind Every Preventive Maintenance § Standardized Contract Series of Preventive Maintenance Inspections and Tests § PLCs § AC and DC Drives § Medium Voltage Drives § Motion Control PUBLIC § Documentation of all activities performed during scheduled visits § Immediate remediation of problems identified during scheduled visits § Full service parts warranty for every piece of covered equipment § Rockwell Automation® New or Remanufactured replacement parts with full factory warranty Copyright © 2016 Rockwell Automation, Inc. All Rights Reserved. 3

Benefits § Helps ensure equipment is operating to specifications § Maximizes equipment availability, reliability and efficiency, resulting in: § Reduced unplanned downtime § Increased Mean Time Between Failures (MTBF) § Extended equipment life § Stabilized annual maintenance costs § Reduced Mean Time To Repair § Receive a report of all checks, tests and activities performed § Leverages the Rockwell Automation global network of technical resources An efficient approach to increased productivity PUBLIC Copyright © 2016 Rockwell Automation, Inc. All Rights Reserved. 4

Initial Condition Assessment Sequence of Events § Field Service Engineer Contacts customer 48 hours before visit § Reviews quantity and types of equipment that will be assessed § On-site § Review Customer Goals § Complete Initial Assessment § Review ROI calculations PUBLIC Copyright © 2016 Rockwell Automation, Inc. All Rights Reserved. 5

Return on Investment Measurement § § § § PUBLIC Production Rate (units/hour) Value per Unit Days of Operation per year Hours of Production per day Mean Time Between Failure Mean Time To Repair Parts and labor costs per downtime event Units of waste per year Copyright © 2016 Rockwell Automation, Inc. All Rights Reserved. 6

Proposal § Proposal will be presented: § Two weeks after Condition Assessment § Includes: § Return on Investment Estimate § Condition Assessment Documentation PUBLIC Copyright © 2016 Rockwell Automation, Inc. All Rights Reserved. 7

Scheduled Preventive Maintenance Visits § All visits will be scheduled § Rockwell Automation Field Service Professional will: § Contact you two weeks before scheduled visit § Ask if equipment will be ready to PM § Review arrival time § Review how long they plan to be on-site § Confirm contact person at job site § Contact your distributor or Rockwell Automation Customer Care if you need to PUBLIC Copyright © 2016 Rockwell Automation, Inc. All Rights Reserved. 8

Scheduled Preventive Maintenance Visits Rockwell Automation Field Service Professional will: § Complete preventive maintenance checks and tests § Affix labels on equipment § Complete logbook § Provide Welcome Kit PUBLIC § § Service summary Copy of proposal Support magnets Preventive maintenance documentation Copyright © 2016 Rockwell Automation, Inc. All Rights Reserved. 9

Warranty Callout § Customer calls 440 -646 -3434, Option 1 for warranty dispatch § Field Service Professional is immediately dispatched § Contact is made within 4 hours (Standard Business Hours) or next business day § Parts are ordered by the Field Service Professional § PUBLIC No obligation by distributor or customer to ship back core Copyright © 2016 Rockwell Automation, Inc. All Rights Reserved. 10

Key Takeaways Preventive Maintenance optimizes the performance of your automation assets Efficient approach to increased productivity Customized to fit your application Backed by the size and strength of Rockwell Automation PUBLIC Copyright © 2016 Rockwell Automation, Inc. All Rights Reserved. 11